I keep getting a message that my Windows 7 software is not genuine. I follow the instructions to validate it and keep getting a script error, so it can't complete the process. I ran the diagnostic program (see results below).
I purchased my software at Best Buy, still have the box, disc and product key. Also, back when Microsoft was offering the free Windows 10 update, I tried several times to download it and never had any success. My computer is a Gateway ZX4300
All in One with a AMD Athlon II X2 235e Processor 2.70 GHz, 64 -bit operating system with 4 GB of RAM.
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4F35AE9F-4FC4-4B20-8D4D-229579386487}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-
229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-
80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4F35AE9F-4FC4-
4B20-8D4D-229579386487}
</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</O
S><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-
7QJB7</PKey><PID>00359-OEM-8992687-
00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3687851620-431270284-
1968280296</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Mod
el>ZX4300</Model></SYSTEM><BIOS><Manufacturer>American Megatrends
Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2"
minor="6"/><Date>20100419000000.000000+000</Date></BIOS><HWID>11D
73607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</Syst
emLCID><TimeZone>Eastern Standard Time(GMT-05:00)
</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><nam
e></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OE
MTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineDat
a><Software><Office><Result>109</Result><Products/><Applications/></Offi
ce></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1022010
Installation ID:
010323470592522945745316547101082500029663818602373284
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/21/2017 9:03:06 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000004000
Event Time Stamp: 1:21:2017 08:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcommdlg.dll|
sppcommdlg.dll.mui
