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Getting Message that my Windows 7 is Not Genuine RRS feed

  • Question

  • I keep getting a message that my Windows 7 software is not genuine.  I follow the instructions to validate it and keep getting a script error, so it can't complete the process.  I ran the diagnostic program (see results below).

    I purchased my software at Best Buy, still have the box, disc and product key.  Also, back when Microsoft was offering the free Windows 10 update, I tried several times to download it and never had any success.  My computer is a Gateway ZX4300 All in One with a AMD Athlon II X2 235e Processor 2.70 GHz, 64 -bit operating system with 4 GB of RAM. 

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4F35AE9F-4FC4-4B20-8D4D-229579386487}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.161011-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-

    229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-

    80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4F35AE9F-4FC4-

    4B20-8D4D-229579386487}

    </UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</O

    S><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-

    7QJB7</PKey><PID>00359-OEM-8992687-

    00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3687851620-431270284-

    1968280296</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Mod

    el>ZX4300</Model></SYSTEM><BIOS><Manufacturer>American Megatrends

    Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2"

    minor="6"/><Date>20100419000000.000000+000</Date></BIOS><HWID>11D

    73607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</Syst

    emLCID><TimeZone>Eastern Standard Time(GMT-05:00)

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><nam

    e></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OE

    MTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineDat

    a><Software><Office><Result>109</Result><Products/><Applications/></Offi

    ce></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1022010
    Installation ID:

    010323470592522945745316547101082500029663818602373284
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/21/2017 9:03:06 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000004000
    Event Time Stamp: 1:21:2017 08:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcommdlg.dll|

    sppcommdlg.dll.mui

    Saturday, January 21, 2017 2:22 PM

Answers

  • You certainly didn't purchase the installed OS from Best Buys as a standalone item- - the License type is one only valid on pre-installed Windows.

    You need to post the full MGADiag report for a proper response, but first, see if this helps...

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, January 23, 2017 11:31 AM
    Moderator