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The message NOT GENUINE windows...really? because the software was pre loaded in the laptop purchased from Best Buys?!

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Please help me solve this problem...because if my only solution is BUY another version of windows 7 - I will buy a MAC first.Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 0x8004FE22Cached Online Validation Code: 0x0Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTRWindows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=Windows Product ID: 00359-OEM-8992687-00007Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003ID: {A2375B9F-7B40-47A1-950A-739CAC183DBE}(3)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7601.win7sp1_rtm.101119-1850TTS Error:Validation Diagnostic:Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Users\Kristie\AppData\Local\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]Other data-->Office Details: <GenuineResults><MachineData><UGUID>{A2375B9F-7B40-47A1-950A-739CAC183DBE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1229871310-1232316378-1066563181</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>K52F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52F.210</Version><SMBIOSVersion major="2" minor="6"/><Date>20100830000000.000000+000</Date></BIOS><HWID>F0E53207018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium editionDescription: Windows Operating System - Windows(R) 7, OEM_SLP channelActivation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64Application ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009Installation ID: 094435508615514490402492502781930836895831638043803176Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340Partial Product Key: 9YQTRLicense Status: LicensedRemaining Windows rearm count: 3Trusted time: 8/21/2011 9:12:41 AMWindows Activation Technologies-->HrOffline: 0x8004FE22HrOnline: N/AHealthStatus: 0x0000000000004000Event Time Stamp: 8:20:2011 17:16ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.muiHWID Data-->HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAeqgK3HKaABcWVp4EFC8EdkIMcP5cXQ==OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC _ASUS_ NotebookFACP _ASUS_ NotebookDBGP _ASUS_ NotebookHPET _ASUS_ NotebookMCFG _ASUS_ NotebookECDT _ASUS_ NotebookSLIC _ASUS_ NotebookSSDT PmRef CpuPm
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Kristie JenkinsMonday, August 22, 2011 1:28 AM
Answers
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"Kristiejenk" wrote in message news:50caa9a1-44e6-43f2-ba8d-9735da4faa78..."Kristiejenk" wrote in message news:2171c65a-fba0-43ef-a32a-c1e02df889a8...Thank you BUT Regedit didn't offer anything! Nothing showed up! What next??!!!!!!!!
Kristie JenkinsTry a System Restore.I was hoping that we’d find something in the registry that would account for the problem – but obviously not.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Kristie JenkinsAh – in that case, all I can suggest is that you contact WGA Support. (I’ve tried finding a way to reproduce the problem on my system here, and there’s no easy way to do it)WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Noel D PatonModerator Saturday, August 27, 2011 11:14 AM
- Marked as answer by Darin Smith MS Wednesday, August 31, 2011 8:09 PM
Tuesday, August 23, 2011 11:25 PMModerator
All replies
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From your MGADiag Report above:
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
1. Click the Start Orb & type in cmd.exe into the search menu.
2. Right click it and Run as administrator.
3. Type the following command: sfc /scannow & hit enter.
4. Wait for the process to finish, once it's done. Reboot the system.
5. Repost another MGADiag Report.
Monday, August 22, 2011 3:24 AM -
From your MGADiag Report above:
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
1. Click the Start Orb & type in cmd.exe into the search menu.
2. Right click it and Run as administrator.
3. Type the following command: sfc /scannow & hit enter.
4. Wait for the process to finish, once it's done. Reboot the system.
5. Repost another MGADiag Report.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A2375B9F-7B40-47A1-950A-739CAC183DBE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Kristie\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A2375B9F-7B40-47A1-950A-739CAC183DBE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1229871310-1232316378-1066563181</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>K52F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52F.210</Version><SMBIOSVersion major="2" minor="6"/><Date>20100830000000.000000+000</Date></BIOS><HWID>F0E53207018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 094435508615514490402492502781930836895831638043803176
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/22/2011 12:11:08 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000004000
Event Time Stamp: 8:20:2011 17:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAeqgK3HKaABcWVp4EFC8EdkIMcP5cXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
DBGP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG _ASUS_ Notebook
ECDT _ASUS_ Notebook
SLIC _ASUS_ Notebook
SSDT PmRef CpuPm
The above is generated AFTER following your instructions!
THANKS!
Kristie JenkinsMonday, August 22, 2011 4:13 AM -
I see the sfc /scannow command wasn't able to fix it.
Try this - Do a search for sppcommdlg.dll.mui on the hard drive that Windows 7 is installed on.
Make a copy of the sppcommdlg.dll.mui file that shows under the directory folder (C:\Windows\winsxs\ given in the search result.
Replace it with the one found in the (C:\Windows\System32\en-US directory.
Run the sfc /scannow command again. Then reboot & repost another MGADiag Report.
Monday, August 22, 2011 5:08 AM -
"tb19" wrote in message news:1d587ce4-d6a5-4fee-a39a-4b310e0f3d28...
I see the sfc /scannow command wasn't able to fix it.
Try this - Do a search for sppcommdlg.dll.mui on the hard drive that Windows 7 is installed on.
Make a copy of the sppcommdlg.dll.mui file that shows under the directory folder (C:\Windows\winsxs\ given in the search result.
Replace it with the one found in the (C:\Windows\System32\en-US directory.
Run the sfc /scannow command again. Then reboot & repost another MGADiag Report.
Tb19/KristiejenkThe problem does NOT lie with the .mui file – but with the ..dll file (see the File Scan Data section)File Scan Data-->
File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]
Since the SFC did not fix the problem, and the error message indicates that the problem is with registration of some sort, it’s likely that the actual problem is in the registry somewhere.
As such, the best solution would probably be using System Restore to get back to a time when the system was working properly.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, August 22, 2011 8:26 AMModerator -
"Noel D Paton" wrote in message news:8a9e3bc7-07e2-40e0-abc2-3bf21f2739e0...Tb19/KristiejenkThe problem does NOT lie with the .mui file – but with the ...dll file (see the File Scan Data section)
File Scan Data-->
File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]
Since the SFC did not fix the problem, and the error message indicates that the problem is with registration of some sort, it’s likely that the actual problem is in the registry somewhere.
As such, the best solution would probably be using System Restore to get back to a time when the system was working properly.
Before you try the System Restore – please do the following (it may give some idea as to what the actual problem is, if we’re lucky!)Create a new System Restore point (just in case something goes wrong – it shouldn’t!, but..)then open Regedit (click on Start, type REGEDIT in the Search box, and hit the Enter key – accept the UAC prompt)Click on Edit in the menu bar, then Find...in the box, type SPPCOMMDLG and hit the Find Next button.If it finds anything (it doesn’t in my system) highlight the found Key, and Export it – call the export sdlg1.txtthen hit the F3 Key to continue the search, exporting each found Key along the way (increasing the number in the exported file each time)Then close Regedit.Then email all the exported files (if any) to me at ngsATcrashfixpcDOTcoDOTuk so that I can see what may be there.Thanks!Open Regedit
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, August 22, 2011 11:40 AMModerator -
"Noel D Paton" wrote in message news:8a9e3bc7-07e2-40e0-abc2-3bf21f2739e0...Tb19/KristiejenkThe problem does NOT lie with the .mui file – but with the ...dll file (see the File Scan Data section)
File Scan Data-->
File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]
Since the SFC did not fix the problem, and the error message indicates that the problem is with registration of some sort, it’s likely that the actual problem is in the registry somewhere.
As such, the best solution would probably be using System Restore to get back to a time when the system was working properly.
Before you try the System Restore – please do the following (it may give some idea as to what the actual problem is, if we’re lucky!)Create a new System Restore point (just in case something goes wrong – it shouldn’t!, but..)then open Regedit (click on Start, type REGEDIT in the Search box, and hit the Enter key – accept the UAC prompt)Click on Edit in the menu bar, then Find...in the box, type SPPCOMMDLG and hit the Find Next button.If it finds anything (it doesn’t in my system) highlight the found Key, and Export it – call the export sdlg1.txtthen hit the F3 Key to continue the search, exporting each found Key along the way (increasing the number in the exported file each time)Then close Regedit.Then email all the exported files (if any) to me at ngsATcrashfixpcDOTcoDOTuk so that I can see what may be there.Thanks!Open Regedit
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Kristie JenkinsTuesday, August 23, 2011 2:26 AM -
"Kristiejenk" wrote in message news:2171c65a-fba0-43ef-a32a-c1e02df889a8...Thank you BUT Regedit didn't offer anything! Nothing showed up! What next??!!!!!!!!
Kristie JenkinsTry a System Restore.I was hoping that we’d find something in the registry that would account for the problem – but obviously not.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, August 23, 2011 8:10 PM
Tuesday, August 23, 2011 3:41 AMModerator -
"Kristiejenk" wrote in message news:2171c65a-fba0-43ef-a32a-c1e02df889a8...Thank you BUT Regedit didn't offer anything! Nothing showed up! What next??!!!!!!!!
Kristie JenkinsTry a System Restore.I was hoping that we’d find something in the registry that would account for the problem – but obviously not.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Kristie JenkinsTuesday, August 23, 2011 11:19 PM -
"Kristiejenk" wrote in message news:50caa9a1-44e6-43f2-ba8d-9735da4faa78..."Kristiejenk" wrote in message news:2171c65a-fba0-43ef-a32a-c1e02df889a8...Thank you BUT Regedit didn't offer anything! Nothing showed up! What next??!!!!!!!!
Kristie JenkinsTry a System Restore.I was hoping that we’d find something in the registry that would account for the problem – but obviously not.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Kristie JenkinsAh – in that case, all I can suggest is that you contact WGA Support. (I’ve tried finding a way to reproduce the problem on my system here, and there’s no easy way to do it)WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Noel D PatonModerator Saturday, August 27, 2011 11:14 AM
- Marked as answer by Darin Smith MS Wednesday, August 31, 2011 8:09 PM
Tuesday, August 23, 2011 11:25 PMModerator