none
The message NOT GENUINE windows...really? because the software was pre loaded in the laptop purchased from Best Buys?! RRS feed

  • Question

  • Please help me solve this problem...because if my only solution is BUY another version of  windows 7 - I will buy a MAC first. 
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {A2375B9F-7B40-47A1-950A-739CAC183DBE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kristie\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A2375B9F-7B40-47A1-950A-739CAC183DBE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1229871310-1232316378-1066563181</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K52F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52F.210</Version><SMBIOSVersion major="2" minor="6"/><Date>20100830000000.000000+000</Date></BIOS><HWID>F0E53207018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 094435508615514490402492502781930836895831638043803176
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/21/2011 9:12:41 AM
    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000004000
    Event Time Stamp: 8:20:2011 17:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAeqgK3HKaABcWVp4EFC8EdkIMcP5cXQ==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC _ASUS_ Notebook
      FACP _ASUS_ Notebook
      DBGP _ASUS_ Notebook
      HPET _ASUS_ Notebook
      MCFG _ASUS_ Notebook
      ECDT _ASUS_ Notebook
      SLIC _ASUS_ Notebook
      SSDT PmRef CpuPm
    • <button class="msaActionText" style="cursor: pointer; font-size: 1em; background-color: transparent; color: #316a90; text-decoration: none; padding: 0px; margin: 0px; border: initial none initial;">August 21, 2011 </button> 
    • <button class="msaActionText" style="cursor: pointer; font-size: 1em; background-color: transparent; color: #316a90; text-decoration: none; padding: 0px; margin: 0px; border: initial none initial;">Reply with quote</button>

    Kristie Jenkins
    Monday, August 22, 2011 1:28 AM

Answers

  • "Kristiejenk" wrote in message news:50caa9a1-44e6-43f2-ba8d-9735da4faa78...
    "Kristiejenk" wrote in message news:2171c65a-fba0-43ef-a32a-c1e02df889a8...
    Thank you BUT Regedit didn't offer anything! Nothing showed up! What next??!!!!!!!!
    Kristie Jenkins
     
    Try a System Restore.
    I was hoping that we’d find something in the registry that would account for the problem – but obviously not.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thanks, I will...I did try that last week and went back as far as I could...BUT...:(...here I am!
    Kristie Jenkins
     
    Ah – in that case, all I can suggest is that you contact WGA Support. (I’ve tried finding a way to reproduce the problem on my system here, and there’s no easy way to do it)
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 23, 2011 11:25 PM
    Moderator

All replies

  • From your MGADiag Report above:

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

     

    1. Click the Start Orb & type in cmd.exe into the search menu.

    2. Right click it and Run as administrator.

    3. Type the following command: sfc /scannow & hit enter.

    4. Wait for the process to finish, once it's done. Reboot the system.

    5. Repost another MGADiag Report.

     

     

    Monday, August 22, 2011 3:24 AM
  • From your MGADiag Report above:

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

     

    1. Click the Start Orb & type in cmd.exe into the search menu.

    2. Right click it and Run as administrator.

    3. Type the following command: sfc /scannow & hit enter.

    4. Wait for the process to finish, once it's done. Reboot the system.

    5. Repost another MGADiag Report.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE22

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR

    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=

    Windows Product ID: 00359-OEM-8992687-00007

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {A2375B9F-7B40-47A1-950A-739CAC183DBE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_rtm.101119-1850

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Kristie\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A2375B9F-7B40-47A1-950A-739CAC183DBE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1229871310-1232316378-1066563181</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K52F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52F.210</Version><SMBIOSVersion major="2" minor="6"/><Date>20100830000000.000000+000</Date></BIOS><HWID>F0E53207018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009

    Installation ID: 094435508615514490402492502781930836895831638043803176

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 9YQTR

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 8/22/2011 12:11:08 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: N/A

    HealthStatus: 0x0000000000004000

    Event Time Stamp: 8:20:2011 17:16

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAeqgK3HKaABcWVp4EFC8EdkIMcP5cXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC _ASUS_ Notebook

      FACP _ASUS_ Notebook

      DBGP _ASUS_ Notebook

      HPET _ASUS_ Notebook

      MCFG _ASUS_ Notebook

      ECDT _ASUS_ Notebook

      SLIC _ASUS_ Notebook

      SSDT PmRef CpuPm

     

    The above is generated AFTER following your instructions!

    THANKS!

     



    Kristie Jenkins
    Monday, August 22, 2011 4:13 AM
  • I see the sfc /scannow command wasn't able to fix it.

    Try this -  Do a search for sppcommdlg.dll.mui on the hard drive that Windows 7 is installed on.

    Make a copy of the sppcommdlg.dll.mui file that shows under the directory folder (C:\Windows\winsxs\ given in the search result.

    Replace it with the one found in the (C:\Windows\System32\en-US directory.

     

    Run the sfc /scannow command again. Then reboot & repost another MGADiag Report.


    Monday, August 22, 2011 5:08 AM
  • "tb19" wrote in message news:1d587ce4-d6a5-4fee-a39a-4b310e0f3d28...

    I see the sfc /scannow command wasn't able to fix it.

    Try this -  Do a search for sppcommdlg.dll.mui on the hard drive that Windows 7 is installed on.

    Make a copy of the sppcommdlg.dll.mui file that shows under the directory folder (C:\Windows\winsxs\ given in the search result.

    Replace it with the one found in the (C:\Windows\System32\en-US directory.

     

    Run the sfc /scannow command again. Then reboot & repost another MGADiag Report.


     
     
    Tb19/Kristiejenk
     
    The problem does NOT lie with the .mui file – but with the ..dll file (see the File Scan Data section)

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]

    Since the SFC did not fix the problem, and the error message indicates that the problem is with registration of some sort, it’s likely that the actual problem is in the registry somewhere.

    As such, the best solution would probably be using System Restore to get back to a time when the system was working properly.

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 22, 2011 8:26 AM
    Moderator
  • "Noel D Paton" wrote in message news:8a9e3bc7-07e2-40e0-abc2-3bf21f2739e0...
     
    Tb19/Kristiejenk
     
    The problem does NOT lie with the .mui file – but with the ...dll file (see the File Scan Data section)

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]

    Since the SFC did not fix the problem, and the error message indicates that the problem is with registration of some sort, it’s likely that the actual problem is in the registry somewhere.

    As such, the best solution would probably be using System Restore to get back to a time when the system was working properly.

     

     
    Before you try the  System Restore – please do the following (it may give some idea as to what the actual problem is, if we’re lucky!)
    Create a new System Restore point (just in case something goes wrong – it shouldn’t!, but..)
    then open Regedit (click on Start, type REGEDIT in the Search box, and hit the Enter key – accept the UAC prompt)
     
    Click on Edit in the menu bar, then Find...
    in the box, type SPPCOMMDLG and hit the Find Next button.
    If it finds anything (it doesn’t in my system) highlight the found Key, and Export it – call the export sdlg1.txt
    then hit the F3 Key to continue the search, exporting each found Key along the way (increasing the number in the exported file each time)
    Then close Regedit.
    Then email all the exported files (if any) to me at ngsATcrashfixpcDOTcoDOTuk so that I can see what may be there.
     
    Thanks!
    Open Regedit

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 22, 2011 11:40 AM
    Moderator
  • "Noel D Paton" wrote in message news:8a9e3bc7-07e2-40e0-abc2-3bf21f2739e0...
     
    Tb19/Kristiejenk
     
    The problem does NOT lie with the .mui file – but with the ...dll file (see the File Scan Data section)

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]

    Since the SFC did not fix the problem, and the error message indicates that the problem is with registration of some sort, it’s likely that the actual problem is in the registry somewhere.

    As such, the best solution would probably be using System Restore to get back to a time when the system was working properly.

      

     
    Before you try the  System Restore – please do the following (it may give some idea as to what the actual problem is, if we’re lucky!)
    Create a new System Restore point (just in case something goes wrong – it shouldn’t!, but..)
    then open Regedit (click on Start, type REGEDIT in the Search box, and hit the Enter key – accept the UAC prompt)
     
    Click on Edit in the menu bar, then Find...
    in the box, type SPPCOMMDLG and hit the Find Next button.
    If it finds anything (it doesn’t in my system) highlight the found Key, and Export it – call the export sdlg1.txt
    then hit the F3 Key to continue the search, exporting each found Key along the way (increasing the number in the exported file each time)
    Then close Regedit.
    Then email all the exported files (if any) to me at ngsATcrashfixpcDOTcoDOTuk so that I can see what may be there.
     
    Thanks!
    Open Regedit

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thank you BUT Regedit didn't offer anything! Nothing showed up! What next??!!!!!!!!
    Kristie Jenkins
    Tuesday, August 23, 2011 2:26 AM
  • "Kristiejenk" wrote in message news:2171c65a-fba0-43ef-a32a-c1e02df889a8...
    Thank you BUT Regedit didn't offer anything! Nothing showed up! What next??!!!!!!!!
    Kristie Jenkins
     
    Try a System Restore.
    I was hoping that we’d find something in the registry that would account for the problem – but obviously not.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, August 23, 2011 8:10 PM
    Tuesday, August 23, 2011 3:41 AM
    Moderator
  • "Kristiejenk" wrote in message news:2171c65a-fba0-43ef-a32a-c1e02df889a8...
    Thank you BUT Regedit didn't offer anything! Nothing showed up! What next??!!!!!!!!
    Kristie Jenkins
     
    Try a System Restore.
    I was hoping that we’d find something in the registry that would account for the problem – but obviously not.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thanks, I will...I did try that last week and went back as far as I could...BUT...:(...here I am!
    Kristie Jenkins
    Tuesday, August 23, 2011 11:19 PM
  • "Kristiejenk" wrote in message news:50caa9a1-44e6-43f2-ba8d-9735da4faa78...
    "Kristiejenk" wrote in message news:2171c65a-fba0-43ef-a32a-c1e02df889a8...
    Thank you BUT Regedit didn't offer anything! Nothing showed up! What next??!!!!!!!!
    Kristie Jenkins
     
    Try a System Restore.
    I was hoping that we’d find something in the registry that would account for the problem – but obviously not.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thanks, I will...I did try that last week and went back as far as I could...BUT...:(...here I am!
    Kristie Jenkins
     
    Ah – in that case, all I can suggest is that you contact WGA Support. (I’ve tried finding a way to reproduce the problem on my system here, and there’s no easy way to do it)
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 23, 2011 11:25 PM
    Moderator