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Office 2007 reporting it is not genuine after computer was restored to previous day's image. RRS feed

  • Question

  • I have a laptop that was recently formatted and reloaded with Windows XP.  A retail version of Office Professional Plus 2007 purchased from buy.com was then re-installed and activated using the key on the Product key inside the box.  It is clearly a geniuine product, properly packaged and accompanied by the usual COA, etc.  It was also succesfully being used with no issues for more than 6 months before the computer had to be formatted.  And at this time, it remained working and error free.  At this time we used Acronis to take a backup image of the computer in case anything went wrong while installing the rest of the apps.

    The next day there was an issue with a botched installation of another program, so we rolled back to the backup image we had taken the previous day.  After restoring from the backup image, everything seemed fine, and all the other applications were re-installed.  Later that day it popped up and said Office is not genuine, and reports that it is in invalid Volume License Key.  This machine has never had any kind of Volume license key installed.  Ever!

    I have tried uninstalling and re-installing a multitude of times, ran the Fix-it to delete the activation, deleted the registry keys for registration, etc. before and after re-installing and nothing is working. I am out of ideas and need this machine to function ASAP.  All the data has since been restored, so reformatting it again is really not an option.  - If it comes to that it will cost me and the user another couple of unproductive days.  Help!  What am I missing?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {ACB3417D-5E03-45F1-BE3F-00049E278C87}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.111.0
    Signed By: N/A, hr = 0x80004005
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ACB3417D-5E03-45F1-BE3F-00049E278C87}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1454471165-725345543-1606980848</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20100104000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>0FA93B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>A758F5FA1348586</Val><Hash>jfAMBWV4k8qvgQEttAFtiWvj0do=</Hash><Pid>89409-707-4510891-65746</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 16EC0:Dell Inc|16EC0:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A


    -Peter
    Thursday, January 6, 2011 8:37 PM

Answers

  • "NeedTheTech" wrote in message news:2f7e0590-f38c-4ced-b89f-a48e5cd894ff...

    I have a laptop that was recently formatted and reloaded with Windows XP.  A retail version of Office Professional Plus 2007 purchased from buy.com was then re-installed and activated using the key on the Product key inside the box.  It is clearly a geniuine product, properly packaged and accompanied by the usual COA, etc.  It was also succesfully being used with no issues for more than 6 months before the computer had to be formatted.  And at this time, it remained working and error free.  At this time we used Acronis to take a backup image of the computer in case anything went wrong while installing the rest of the apps.

    The next day there was an issue with a botched installation of another program, so we rolled back to the backup image we had taken the previous day.  After restoring from the backup image, everything seemed fine, and all the other applications were re-installed.  Later that day it popped up and said Office is not genuine, and reports that it is in invalid Volume License Key.  This machine has never had any kind of Volume license key installed.  Ever!

    I have tried uninstalling and re-installing a multitude of times, ran the Fix-it to delete the activation, deleted the registry keys for registration, etc. before and after re-installing and nothing is working. I am out of ideas and need this machine to function ASAP.  All the data has since been restored, so reformatting it again is really not an option.  - If it comes to that it will cost me and the user another couple of unproductive days.  Help!  What am I missing?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102


    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.111.0
    Signed By: N/A, hr = 0x80004005
    Office Diagnostics: 025D1FF3-230-1



    -Peter

    Unfortunately, your installed copy of Office is a common professionally-made counterfeit
    It's not Office Professional -it's Office Professional Plus - the biggest difference being that the Plus edition was NEVER sold to the general public, but only to organisations in bulk for use on their own machines. The Key in use is also not one that MS issued - it's been generated by a hacker's KeyGen tool.
     
    You need to attempt to claim a refund from your vendor - which could be a little difficult at this late date :(

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 6, 2011 10:39 PM