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Office XP activated for years and reported as not activated RRS feed

  • Question

  • I've been using office XP for years with activation done long time ago and suddently I'm not allowed update, I have online error code [0x80180101] and I'm being told my product must be activated. Strangely Publisher from the same CD and license is known as activated, is there something on long time activated products that are not known anymore ? I activated publisher only recently...

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-xxx
    Windows Product Key Hash: 8a+5HJJ0ZwuZ7+2DOTFIcn8INBM=
    Windows Product ID: 55639-OEM-xxx

    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 4c179982-61e0-4bbb-9cbd-1ab1040cc517
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

     

     

    Saturday, April 14, 2007 1:09 PM

Answers

  • Emm,

    Please repost your question in the Office genuine advantage forum:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25

    Don't forget to delete your post in this forum afterwards!  Thank you.

    Saturday, April 14, 2007 2:45 PM
  • Moving post to the OGA Office forum

     

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Monday, April 16, 2007 7:52 PM
  • Emm

     

       I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.   Open My Computer located on your desktop 
    1)  Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow :>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
    2) Right click the data.dat file, then click “Delete.
    3) This data.dat file is for Office (not OGA)
    4) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.

     
    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Monday, April 16, 2007 9:00 PM
  • Emm,

     

    It appears the whole diagnostic report wasn't pasted here. Do you have any other Office stand alone programs installed on your computer such as One Note or Visio?  First I would try and activate the stand alone products (Publisher)  then restart the computer after it has been successfully activated. Next please attempt to activate your Office Suite.   Should this not work then try to active via the telephone. Activate Office by using the Internet, you can select the “Activate by using the telephone” option. To activate the product this way, follow these steps:
     
    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.
     
    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further assistance.Thank you and have a great day!
     

    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Wednesday, April 18, 2007 6:27 PM

All replies

  • Emm,

    Please repost your question in the Office genuine advantage forum:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25

    Don't forget to delete your post in this forum afterwards!  Thank you.

    Saturday, April 14, 2007 2:45 PM
  • Moving post to the OGA Office forum

     

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Monday, April 16, 2007 7:52 PM
  • Emm

     

       I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.   Open My Computer located on your desktop 
    1)  Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow :>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
    2) Right click the data.dat file, then click “Delete.
    3) This data.dat file is for Office (not OGA)
    4) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.

     
    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Monday, April 16, 2007 9:00 PM
  • Emm,

     

    It appears the whole diagnostic report wasn't pasted here. Do you have any other Office stand alone programs installed on your computer such as One Note or Visio?  First I would try and activate the stand alone products (Publisher)  then restart the computer after it has been successfully activated. Next please attempt to activate your Office Suite.   Should this not work then try to active via the telephone. Activate Office by using the Internet, you can select the “Activate by using the telephone” option. To activate the product this way, follow these steps:
     
    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.
     
    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further assistance.Thank you and have a great day!
     

    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Wednesday, April 18, 2007 6:27 PM