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invalid product key RRS feed

  • Question

  • what do i do when i look on the back of my brand new laptop, get the product key and it says invalid?  I do not think i should have to pay for a new one!
    Tuesday, April 6, 2010 11:16 PM

Answers

  • Hello falling leaf,

    It would seem that you are making a common mistake, assuming that the product key on the Windows Certificate of Authenticity (CoA) affixed to your computer is the product key that activated a Trial of Office 2007 included with a newly purchased computer.

    Please understand that the product key on the Windows CoA affixed to your new laptop is for the Windows Operating System installed on the laptop only--it is not expected that this product key would activate any other Microsoft product, including Office.

    Please read this Office Help article for more info:  http://office.microsoft.com/en-us/help/HA101936151033.aspx and this MS KB article too:  http://support.microsoft.com/default.aspx?SCID=kb;en-us;823570


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    Wednesday, April 7, 2010 4:22 AM