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Black screen laptop and copy of windows Vista isn't genuine

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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
Windows Product ID: 89578-022-5000027-71429
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {4BF4DEF9-BB8D-44D8-B10F-89EDA067DC4D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error: M:20101221182113118-
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16386], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4BF4DEF9-BB8D-44D8-B10F-89EDA067DC4D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-1372616876-3228765900-3830588005</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv5 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.0B</Version><SMBIOSVersion major="2" minor="4"/><Date>20080902000000.000000+000</Date></BIOS><HWID>60313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65187</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEAeqhaXTbo4sV6fziCpCPy9ETYfBW61r51rFZGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            HPQOEM        SLIC-MPC
FACP            HPQOEM        SLIC-MPC
HPET            HPQOEM        SLIC-MPC
BOOT            HPQOEM        SLIC-MPC
MCFG            HPQOEM        SLIC-MPC
ASF!            HPQOEM        SLIC-MPC
SLIC            HPQOEM        SLIC-MPC
SSDT            PmRef        CpuPm

Tuesday, December 21, 2010 2:45 PM

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Hello Nobledoha,

The core of your issue centers on the line in your Diagnostic Report that reads:

File Scan Data-->

File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16386], Hr = 0x800b0100

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

To resolve the issue, you need to either repair file .

First try repairing Windows using System Restore:

1)    Reboot Vista into Safe Mode

2)    Click the ‘Start’ button

3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

5)    Click the "Next" button.

6)    Reboot back into Normal mode

7)    Vista should no longer be in Reduced Functionality mode

If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

1)    Login to Vista in Normal Mode (not safe mode)

2)    Launch an Internet Browser

3)    Type: %windir%\system32\ in the browser's address field

4)    Scroll down till you find the file cmd.exe

5)    Right-click the file and select 'Run as Administrator'

6)    In the CMD window, type: sfc /scannow

7)    Reboot twice and see if that resolves the issue.

If you are able to repair the file but you still see a Non-genuine message, you may need to reset Vista's Licensing Store. The File or it's data may have become messed up due to the bad file issue. Try the below steps to recreate the Store and it's data:

1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Activate.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com/gp/contactwga or reinstall Vista.

Thank you,

Darin MS
- Marked as answer by Darin Smith MS Tuesday, December 21, 2010 7:18 PM
Tuesday, December 21, 2010 7:17 PM

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Black screen laptop and copy of windows Vista isn't genuine

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