Hello GiGiScala,
It is my understanding that you have to work thru the Office Genuine Advantage Notifier Utility to generate a request for the complimentary offer.
First, the suspected counterfeit Office has to be installed on the computer. Next, you have to get the OGA Notifier to alert you to the presence of nongenuine Office. You get the Notifier either thru Windows Updates, or at
www.microsoft.com/genuine and click on Validate Office.
Once you are facing the Notification screen telling you that your Office is nongenuine, click on the Learn More link. On subsequent pages, look for the link to qualify for the Complimentary Offer for Counterfeit software.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp