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'UNKNOWN' Participant on Service Activity CRM 2011 RRS feed

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    Hi Guys,

    We are seeing a problem on one of our Service Activity record. On the Customers field usually we have either Account or Contact selected, but on one of the record there is a UNKNOWN participant too (look at the screenshot below)

    Can anyone give insights on how this would have happened. I need to get to the root cause of this and figure out what needs to be done.

    Please don't forget to mark the answer, if it helps. Piyush

    Saturday, June 22, 2013 7:13 AM