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  • Question

  • Hi

     

    we're getting some bizarre wga problems. If a user is offline the machine shows windows as not genuine, wheras if the user is logged into the domain it works fine. I have run mgadiag.exe and the two results from the same machine are below.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-Q98JD-32RF7-DJP7B
    Windows Product Key Hash: n4FcLe2Vq2MZ6bWVSptobAptzSM=
    Windows Product ID: 55274-640-1221404-23486
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 14e42617-c5cd-4e7a-bac6-a89120210af5
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-8000

    Browser Data-->
    Proxy settings: 192.168.140.22:80
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>14e42617-c5cd-4e7a-bac6-a89120210af5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DJP7B</PKey><PID>55274-640-1221404-23486</PID><PIDType>1</PIDType><SID>S-1-5-21-1888547918-2122773308-2892908263</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro A120</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date></BIOS><HWID>8DCF3607018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BD4E7BEE1AACD00</Val><Hash>U2LdvuR4eezsAdQnwbH3l/W99XU=</Hash><Pid>73931-640-2366092-57637</Pid><PidType>14</PidType></Product><Product GUID="{903A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2003</Name><Ver>11</Ver><Val>2EFB71D6E483500</Val><Hash>A3TszKeldW7VcKd8K1JQJg1iqcc=</Hash><Pid>72076-640-0481152-55589</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>2EFB71D6E483500</Val><Hash>A3TszKeldW7VcKd8K1JQJg1iqcc=</Hash><Pid>72085-640-0481152-55414</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-Q98JD-32RF7-DJP7B
    Windows Product Key Hash: n4FcLe2Vq2MZ6bWVSptobAptzSM=
    Windows Product ID: 55274-640-1221404-23486
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 14e42617-c5cd-4e7a-bac6-a89120210af5
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: N/A, hr = 0x80096001
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80096001
    WgaLogon.dll Signed By: N/A, hr = 0x80096001

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_E2AD56EA-344-8009_E2AD56EA-345-2ee7_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2ee7_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2ee7_16E0B333-57-80004005_B4D0AA8B-910-8000

    Browser Data-->
    Proxy settings: albali:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe
    File Mismatch: c:\windows\system32\licdll.dll
    File Mismatch: c:\windows\system32\dpcdll.dll
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\ntdll.dll
    File Mismatch: c:\windows\system32\kernel32.dll
    File Mismatch: c:\windows\system32\crypt32.dll
    File Mismatch: c:\windows\system32\advapi32.dll
    File Mismatch: c:\windows\system32\setupapi.dll
    File Mismatch: c:\windows\system32\pidgen.dll
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig
    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>14e42617-c5cd-4e7a-bac6-a89120210af5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DJP7B</PKey><PID>55274-640-1221404-23486</PID><PIDType>1</PIDType><SID>S-1-5-21-1888547918-2122773308-2892908263</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro A120</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date></BIOS><HWID>8DCF3607018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BD4E7BEE1AACD00</Val><Hash>U2LdvuR4eezsAdQnwbH3l/W99XU=</Hash><Pid>73931-640-2366092-57637</Pid><PidType>14</PidType></Product><Product GUID="{903A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2003</Name><Ver>11</Ver><Val>2EFB71D6E483500</Val><Hash>A3TszKeldW7VcKd8K1JQJg1iqcc=</Hash><Pid>72076-640-0481152-55589</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>2EFB71D6E483500</Val><Hash>A3TszKeldW7VcKd8K1JQJg1iqcc=</Hash><Pid>72085-640-0481152-55414</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thanks

     

     

    Thursday, April 26, 2007 2:39 PM

Answers

  • Hi GedR

    I suggest updating to the most current version of WGA Notification http://go.microsoft.com/fwlink/?linkid=69498. The version you currently have installed is from a year and a half ago. The current versions have been refined as to rfix this behavior.

     

    After updating, If you continue to receive the Cryptographic Errors, Go to http://www.microsoft.com/Genuine/diag/ and click the “Start Diagnostic" button. If the tool finds any issues, click the "Resolve Now" button. The tool will, most likely, resolve the issue on it's own or will provide you further instructions.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Thursday, April 26, 2007 7:16 PM