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Activation Error

Question
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Hi
we're getting some bizarre wga problems. If a user is offline the machine shows windows as not genuine, wheras if the user is logged into the domain it works fine. I have run mgadiag.exe and the two results from the same machine are below.
Diagnostic Report (1.7.0012.0):
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WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-Q98JD-32RF7-DJP7B
Windows Product Key Hash: n4FcLe2Vq2MZ6bWVSptobAptzSM=
Windows Product ID: 55274-640-1221404-23486
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: 14e42617-c5cd-4e7a-bac6-a89120210af5
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.540.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-8000Browser Data-->
Proxy settings: 192.168.140.22:80
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>14e42617-c5cd-4e7a-bac6-a89120210af5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DJP7B</PKey><PID>55274-640-1221404-23486</PID><PIDType>1</PIDType><SID>S-1-5-21-1888547918-2122773308-2892908263</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro A120</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date></BIOS><HWID>8DCF3607018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BD4E7BEE1AACD00</Val><Hash>U2LdvuR4eezsAdQnwbH3l/W99XU=</Hash><Pid>73931-640-2366092-57637</Pid><PidType>14</PidType></Product><Product GUID="{903A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2003</Name><Ver>11</Ver><Val>2EFB71D6E483500</Val><Hash>A3TszKeldW7VcKd8K1JQJg1iqcc=</Hash><Pid>72076-640-0481152-55589</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>2EFB71D6E483500</Val><Hash>A3TszKeldW7VcKd8K1JQJg1iqcc=</Hash><Pid>72085-640-0481152-55414</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>Diagnostic Report (1.7.0012.0):
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WGA Data-->
Validation Status: Cryptographic Errors Detected
Detailed Status: N/A
Windows Product Key: *****-*****-Q98JD-32RF7-DJP7B
Windows Product Key Hash: n4FcLe2Vq2MZ6bWVSptobAptzSM=
Windows Product ID: 55274-640-1221404-23486
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: 14e42617-c5cd-4e7a-bac6-a89120210af5
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.540.0
Signed By: N/A, hr = 0x80096001
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: 5
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: N/A, hr = 0x80096001
WgaLogon.dll Signed By: N/A, hr = 0x80096001OGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002_E2AD56EA-344-8009_E2AD56EA-345-2ee7_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2ee7_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2ee7_16E0B333-57-80004005_B4D0AA8B-910-8000Browser Data-->
Proxy settings: albali:8080
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Allowed
Download unsigned ActiveX controls: Allowed
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Allowed
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: c:\windows\system32\winlogon.exe
File Mismatch: c:\windows\system32\licdll.dll
File Mismatch: c:\windows\system32\dpcdll.dll
File Mismatch: c:\windows\system32\ntoskrnl.exe
File Mismatch: c:\windows\system32\ntdll.dll
File Mismatch: c:\windows\system32\kernel32.dll
File Mismatch: c:\windows\system32\crypt32.dll
File Mismatch: c:\windows\system32\advapi32.dll
File Mismatch: c:\windows\system32\setupapi.dll
File Mismatch: c:\windows\system32\pidgen.dll
File Mismatch: c:\windows\system32\oembios.bin
File Mismatch: c:\windows\system32\oembios.dat
File Mismatch: c:\windows\system32\oembios.sig
File Mismatch: c:\windows\system32\syssetup.dllOther data-->
Office Details: <GenuineResults><MachineData><UGUID>14e42617-c5cd-4e7a-bac6-a89120210af5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DJP7B</PKey><PID>55274-640-1221404-23486</PID><PIDType>1</PIDType><SID>S-1-5-21-1888547918-2122773308-2892908263</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro A120</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date></BIOS><HWID>8DCF3607018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BD4E7BEE1AACD00</Val><Hash>U2LdvuR4eezsAdQnwbH3l/W99XU=</Hash><Pid>73931-640-2366092-57637</Pid><PidType>14</PidType></Product><Product GUID="{903A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2003</Name><Ver>11</Ver><Val>2EFB71D6E483500</Val><Hash>A3TszKeldW7VcKd8K1JQJg1iqcc=</Hash><Pid>72076-640-0481152-55589</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>2EFB71D6E483500</Val><Hash>A3TszKeldW7VcKd8K1JQJg1iqcc=</Hash><Pid>72085-640-0481152-55414</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>Thanks
Thursday, April 26, 2007 2:39 PM
Answers
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Hi GedR
I suggest updating to the most current version of WGA Notification http://go.microsoft.com/fwlink/?linkid=69498. The version you currently have installed is from a year and a half ago. The current versions have been refined as to rfix this behavior.
After updating, If you continue to receive the Cryptographic Errors, Go to http://www.microsoft.com/Genuine/diag/ and click the “Start Diagnostic" button. If the tool finds any issues, click the "Resolve Now" button. The tool will, most likely, resolve the issue on it's own or will provide you further instructions.
Thank you,
Darin Smith
MGA Forum Program Manager
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All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
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Thursday, April 26, 2007 7:16 PM