How to Uninstall Windows Live OneCareWhen you reinstall, you will need to know the LiveID for your subscription in order to activate. Reinstall the trial from
http://onecare.live.com and then "subscribe" after it is installed.
Note however, that you indicated that you already uninstalled and reinstalled, yet the problem persists, so I do believe that your bext course of action is to contact support as bayabasgirl29 suggests.
-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator