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Backup Failure on Vista 64bit RRS feed

  • Question

  • I installed PP1 today on my Vista64bit and then configured and ran a manual backup. When I get to 7% completed I get a backup failure with the message:

    An Error Occurred Reading or Writing From the Computer's Hard Drive

    This happens every time.

    My WHS is an old HP Celeron home brew with two 500G HD's and about 350G free. It has a gig of RAM.

    I had no problems backing up my 3 other network computers prior to PP1. As another test, I just finished a manual backup of the Vista32 computer post PP1 and that went fine. Previously I had been backing up (actually still do) my Vista64 with my OneCare application to an external USB HD.

    BTW my Vista32 and Vista64 OS's are in the same computer (multi-boot) on separate 250G HD's (2G RAM).

    I'm trying to back-up only the local boot drive on these back-ups.

     

    Thanks for your help...

     

    Thursday, June 12, 2008 4:30 AM

Answers

  •  

    I had the same issue but on XP 32 bit.  There were two events repeated every time (yes, I plan to file a bug report soon).  A chkdsk /f /r fixed it for me.
    Thursday, June 12, 2008 7:23 PM
  • The steps are documented in the Release Documentation, and if you log into the Connect site, it is right there on the front page.

    Friday, June 13, 2008 2:33 PM
  • Lloyd, please see Todd's response above, where he pleads with people to "File a bug. File a bug." like a broken record. Smile Probably there's an issue with Volume Shadowcopy Services on your Vista x64 machine which is completely unrelated to Windows Home Server (which can usually be corrected by re-registering some DLLs), but the team wants to see your bug too...
    Friday, June 13, 2008 3:14 PM
    Moderator
  •  Igneous wrote:

    Yes, I sent a bug report. I had problems sending logs that are in folders. It just seemed to want one file.

    I can find the logs, but what are the proper detailed steps on up-loading them?

     

     

    see this post --> http://forums.microsoft.com/WindowsHomeServer/ShowPost.aspx?PostID=3469067&SiteID=50  - Zip 'em up and attach them to your bug report.

    Friday, June 13, 2008 3:21 PM
  • Thank You Team !!
    The "chkdsk /r" solved my problem. It found and repaired a couple bad clusters in an old but large file (6Gig!) I had on my root drive...."gobackio.bin" which I believe is from a Norton program I once had. I deleted "gobackio.bin after the chkdsk /r and then ran a new manual backup and it completed successfully. The Connect WHS Team suggested I try the "chkdsk /r" after I had submitted the bug and logs....as well as "mfmjos" on this forum.

    Thanks a bunch,
    Ben

    Saturday, June 14, 2008 12:05 PM

All replies

  • I had this issue today aswell on my vista sp1 x64 machine.  What I found out is, that I had a USB external drive unplugged, but for some reason I had an unknown disk in my disk manager.  Once I remove it, I was able to do a full backup to my WHS PP1 Rc4 server.
    Thursday, June 12, 2008 4:45 AM
  • Do a chkdsk perhaps.
    Thursday, June 12, 2008 8:51 AM
  •  Igneous wrote:

    I installed PP1 today on my Vista64bit and then configured and ran a manual backup. When I get to 7% completed I get a backup failure with the message:

    An Error Occurred Reading or Writing From the Computer's Hard Drive

    This happens every time.

    My WHS is an old HP Celeron home brew with two 500G HD's and about 350G free. It has a gig of RAM.

    I had no problems backing up my 3 other network computers prior to PP1. As another test, I just finished a manual backup of the Vista32 computer post PP1 and that went fine. Previously I had been backing up (actually still do) my Vista64 with my OneCare application to an external USB HD.

    BTW my Vista32 and Vista64 OS's are in the same computer (multi-boot) on separate 250G HD's (2G RAM).

    I'm trying to back-up only the local boot drive on these back-ups.

     

    Thanks for your help...

     

     

    Please file a bug.  Please file a bug.  Please include your logs.  Please include your logs. 

     

    The team cannot troubleshoot issues if you don't file a bug with logs........also detailed "Repro" steps help a lot...

    Thursday, June 12, 2008 12:41 PM
  •  

    I had the same issue but on XP 32 bit.  There were two events repeated every time (yes, I plan to file a bug report soon).  A chkdsk /f /r fixed it for me.
    Thursday, June 12, 2008 7:23 PM
  • Yes, I sent a bug report. I had problems sending logs that are in folders. It just seemed to want one file.

    I can find the logs, but what are the proper detailed steps on up-loading them?

     

    Friday, June 13, 2008 2:26 PM
  • The steps are documented in the Release Documentation, and if you log into the Connect site, it is right there on the front page.

    Friday, June 13, 2008 2:33 PM
  • I'm having a similar problem backing up a V64 machine. Everything else works fine. When I try to do a manual backup, I get a failure message that states that a shadow snapshot could not be taken from the drives. The baloon suggests performing chkdsk /f /r to the drives. I tried that but no luck. A V32 laptop was backed up without problems? Has this been documented or is it a new bug?

     

    Lloyd

     

    Friday, June 13, 2008 2:56 PM
  • Lloyd, please see Todd's response above, where he pleads with people to "File a bug. File a bug." like a broken record. Smile Probably there's an issue with Volume Shadowcopy Services on your Vista x64 machine which is completely unrelated to Windows Home Server (which can usually be corrected by re-registering some DLLs), but the team wants to see your bug too...
    Friday, June 13, 2008 3:14 PM
    Moderator
  •  Igneous wrote:

    Yes, I sent a bug report. I had problems sending logs that are in folders. It just seemed to want one file.

    I can find the logs, but what are the proper detailed steps on up-loading them?

     

     

    see this post --> http://forums.microsoft.com/WindowsHomeServer/ShowPost.aspx?PostID=3469067&SiteID=50  - Zip 'em up and attach them to your bug report.

    Friday, June 13, 2008 3:21 PM
  • Will do.

     

    FYI, I ran Vista backup on this machine (that uses VSS, right?). It works fine.

     

    Lloyd

     

    Friday, June 13, 2008 7:31 PM
  • Thank You Team !!
    The "chkdsk /r" solved my problem. It found and repaired a couple bad clusters in an old but large file (6Gig!) I had on my root drive...."gobackio.bin" which I believe is from a Norton program I once had. I deleted "gobackio.bin after the chkdsk /r and then ran a new manual backup and it completed successfully. The Connect WHS Team suggested I try the "chkdsk /r" after I had submitted the bug and logs....as well as "mfmjos" on this forum.

    Thanks a bunch,
    Ben

    Saturday, June 14, 2008 12:05 PM