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Another Windows 7 not Genuine (error code 0XC004C003) RRS feed

  • Question

  • I have been using Windows 7 32bit Ultimate, which I purchased separate from my computer which had Vista installed, since the end of August last year with no problems. Sunday night I left my computer on and connected to the internet, Monday morning I had a black screen and the message "Windows 7, Build 7601, Windows not genuine" in the lower right hand corner. (I also scanned my computer with Norton Utilities v14 and found 1877 registry errors, which I fixed, but when I tried to check updates for my Norton 2011, I had an error and had to uninstall and re-install the program to solve this issue). I tried re-activating my Windows, but got back the error code 0XC004C003, Retail Key Blocked by Microsoft?. My Windows 7 product ID is 00426-068-*******-*****, can someone confirm that this should be genuine, or a cloned copy please? All of the holograms on my discs look genuine, as do the Product Key and security labels.

    Thanks

    Monday, February 28, 2011 5:23 PM

Answers

  • Sadly, LV is correct.

    Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key, it is invalid for your use.

    Windows Product ID: 00426-068-0652294-86278

    The 068 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 1, 2011 2:25 PM
    Answerer
  • Thanks for the sad news, I have now purchesed Windows 7 directly from Microsoft so all is now legal.

    Regards

    • Marked as answer by RobbieRobot Thursday, March 3, 2011 6:56 AM
    • Unmarked as answer by RobbieRobot Thursday, March 3, 2011 5:16 PM
    • Marked as answer by RobbieRobot Thursday, March 3, 2011 5:16 PM
    Thursday, March 3, 2011 6:56 AM

All replies

  • As the first announcement above states,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, February 28, 2011 5:37 PM
    Answerer
  • I have been using Windows 7 32bit Ultimate, which I purchased separate from my computer which had Vista installed, since the end of August last year with no problems. Sunday night I left my computer on and connected to the internet, Monday morning I had a black screen and the message "Windows 7, Build 7601, Windows not genuine" in the lower right hand corner. (I also scanned my computer with Norton Utilities v14 and found 1877 registry errors, which I fixed, but when I tried to check updates for my Norton 2011, I had an error and had to uninstall and re-install the program to solve this issue). I tried re-activating my Windows, but got back the error code 0XC004C003, Retail Key Blocked by Microsoft?. My Windows 7 product ID is 00426-068-*******-*****, can someone confirm that this should be genuine, or a cloned copy please? All of the holograms on my discs look genuine, as do the Product Key and security labels.

    Thanks


    With the partial product ID you posted it is an MSDN product which is never sold legally to a retail customer only to subscribers to the MSDN.  If you are not a subscriber (and you probably are not or you would know it) you need to try to get a full unconditional refund of the purchase price from the vendor.  Do not accept a replacement key or you will be back in the same situation.
     
    You can purchase a retail full copy of Win 7 in the same version you currently have installed and change the product key to that new key and activate without a reinstall.  You could also strip the win 7 copy, reinstall Vista from your recovery media and then purchase a valid upgrade version of Win 7 and install that.
     
    Read the sticky and announcements at the top of the forum for more information. 
    Monday, February 28, 2011 6:35 PM
  • Thanks for your quick replies, here is the diag file you suggested.

    Please have look and give me the news, good or bad.

    Thanks again.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-2RVPB-K7GHC-PBKVV
    Windows Product Key Hash: /49KZTJOKmIsK4bst6TBzfMV5kE=
    Windows Product ID: 00426-068-0652294-86278
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D4D098D7-7D45-4EC2-8CD7-24372C10C6AE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4D098D7-7D45-4EC2-8CD7-24372C10C6AE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PBKVV</PKey><PID>00426-068-0652294-86278</PID><PIDType>5</PIDType><SID>S-1-5-21-2190802547-2938165035-1700920797</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 6530G     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v0.3222</Version><SMBIOSVersion major="2" minor="5"/><Date>20081230000000.000000+000</Date></BIOS><HWID>54463507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2B55A05F24E4F1E</Val><Hash>c5HigzNUHUEG40dqgS3oMA94ljI=</Hash><Pid>81602-911-5497172-68115</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-065229-00-1033-7601.0000-0592011
    Installation ID: 018266406645217143653994774223694022834212074293434445
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PBKVV
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 3/1/2011 12:51:18 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:28:2011 01:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAACAAAAAQABAAEAeqhceJK9VPkQM26jkG9AU2CqJvca7DIQnCt+KA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   AMD     ANT    
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      SSDT   PTLTD   POWERNOW
      SLIC   ACRSYS  ACRPRDCT

     

    Tuesday, March 1, 2011 11:56 AM
  • Sadly, LV is correct.

    Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key, it is invalid for your use.

    Windows Product ID: 00426-068-0652294-86278

    The 068 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 1, 2011 2:25 PM
    Answerer
  • Thanks for the sad news, I have now purchesed Windows 7 directly from Microsoft so all is now legal.

    Regards

    • Marked as answer by RobbieRobot Thursday, March 3, 2011 6:56 AM
    • Unmarked as answer by RobbieRobot Thursday, March 3, 2011 5:16 PM
    • Marked as answer by RobbieRobot Thursday, March 3, 2011 5:16 PM
    Thursday, March 3, 2011 6:56 AM