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Another Windows 7 not Genuine (error code 0XC004C003)

Question
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I have been using Windows 7 32bit Ultimate, which I purchased separate from my computer which had Vista installed, since the end of August last year with no problems. Sunday night I left my computer on and connected to the internet, Monday morning I had a black screen and the message "Windows 7, Build 7601, Windows not genuine" in the lower right hand corner. (I also scanned my computer with Norton Utilities v14 and found 1877 registry errors, which I fixed, but when I tried to check updates for my Norton 2011, I had an error and had to uninstall and re-install the program to solve this issue). I tried re-activating my Windows, but got back the error code 0XC004C003, Retail Key Blocked by Microsoft?. My Windows 7 product ID is 00426-068-*******-*****, can someone confirm that this should be genuine, or a cloned copy please? All of the holograms on my discs look genuine, as do the Product Key and security labels.
Thanks
Monday, February 28, 2011 5:23 PM
Answers
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Sadly, LV is correct.
Your Product ID line shows that you are using an MSDN product key. Unless you are the subscriber who was issued this product key, it is invalid for your use.
Windows Product ID: 00426-068-0652294-86278
The 068 is the MSDN indicator. If you purchased a retail box the entire box and its contents is a counterfeit product. Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world. The product key is not a genuine retail PK. It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber. It takes a while for MS to detect and complete processing of abused keys. The seller plans to be doing something else by then.
Pursue a refund for an item not as described immediately. Do not accept a replacement product key from the seller. It will be from the same source.
Report the incident to Microsoft at
http://www.microsoft.com/howtotell/reports/report.aspx
To see how good these knock-offs are becoming, see
http://www.youtube.com/watch?v=hzqNNiOM0cs
Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Marked as answer by Darin Smith MS Tuesday, March 1, 2011 9:41 PM
Tuesday, March 1, 2011 2:25 PMAnswerer -
Thanks for the sad news, I have now purchesed Windows 7 directly from Microsoft so all is now legal.
Regards
- Marked as answer by RobbieRobot Thursday, March 3, 2011 6:56 AM
- Unmarked as answer by RobbieRobot Thursday, March 3, 2011 5:16 PM
- Marked as answer by RobbieRobot Thursday, March 3, 2011 5:16 PM
Thursday, March 3, 2011 6:56 AM
All replies
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As the first announcement above states,
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Monday, February 28, 2011 5:37 PMAnswerer -
"RobbieRobot" wrote in message news:2fb47a71-c4a4-4a18-b49f-51744c39470c@communitybridge.codeplex.com...
I have been using Windows 7 32bit Ultimate, which I purchased separate from my computer which had Vista installed, since the end of August last year with no problems. Sunday night I left my computer on and connected to the internet, Monday morning I had a black screen and the message "Windows 7, Build 7601, Windows not genuine" in the lower right hand corner. (I also scanned my computer with Norton Utilities v14 and found 1877 registry errors, which I fixed, but when I tried to check updates for my Norton 2011, I had an error and had to uninstall and re-install the program to solve this issue). I tried re-activating my Windows, but got back the error code 0XC004C003, Retail Key Blocked by Microsoft?. My Windows 7 product ID is 00426-068-*******-*****, can someone confirm that this should be genuine, or a cloned copy please? All of the holograms on my discs look genuine, as do the Product Key and security labels.
Thanks
With the partial product ID you posted it is an MSDN product which is never sold legally to a retail customer only to subscribers to the MSDN. If you are not a subscriber (and you probably are not or you would know it) you need to try to get a full unconditional refund of the purchase price from the vendor. Do not accept a replacement key or you will be back in the same situation.You can purchase a retail full copy of Win 7 in the same version you currently have installed and change the product key to that new key and activate without a reinstall. You could also strip the win 7 copy, reinstall Vista from your recovery media and then purchase a valid upgrade version of Win 7 and install that.Read the sticky and announcements at the top of the forum for more information.Monday, February 28, 2011 6:35 PM -
Thanks for your quick replies, here is the diag file you suggested.
Please have look and give me the news, good or bad.
Thanks again.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-2RVPB-K7GHC-PBKVV
Windows Product Key Hash: /49KZTJOKmIsK4bst6TBzfMV5kE=
Windows Product ID: 00426-068-0652294-86278
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {D4D098D7-7D45-4EC2-8CD7-24372C10C6AE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4D098D7-7D45-4EC2-8CD7-24372C10C6AE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PBKVV</PKey><PID>00426-068-0652294-86278</PID><PIDType>5</PIDType><SID>S-1-5-21-2190802547-2938165035-1700920797</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 6530G </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>v0.3222</Version><SMBIOSVersion major="2" minor="5"/><Date>20081230000000.000000+000</Date></BIOS><HWID>54463507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2B55A05F24E4F1E</Val><Hash>c5HigzNUHUEG40dqgS3oMA94ljI=</Hash><Pid>81602-911-5497172-68115</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-065229-00-1033-7601.0000-0592011
Installation ID: 018266406645217143653994774223694022834212074293434445
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PBKVV
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 3/1/2011 12:51:18 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:28:2011 01:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAAACAAAAAQABAAEAeqhceJK9VPkQM26jkG9AU2CqJvca7DIQnCt+KA==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP AMD ANT
HPET PTLTD HPETTBL
MCFG PTLTD MCFG
SSDT PTLTD POWERNOW
SLIC ACRSYS ACRPRDCTTuesday, March 1, 2011 11:56 AM -
Sadly, LV is correct.
Your Product ID line shows that you are using an MSDN product key. Unless you are the subscriber who was issued this product key, it is invalid for your use.
Windows Product ID: 00426-068-0652294-86278
The 068 is the MSDN indicator. If you purchased a retail box the entire box and its contents is a counterfeit product. Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world. The product key is not a genuine retail PK. It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber. It takes a while for MS to detect and complete processing of abused keys. The seller plans to be doing something else by then.
Pursue a refund for an item not as described immediately. Do not accept a replacement product key from the seller. It will be from the same source.
Report the incident to Microsoft at
http://www.microsoft.com/howtotell/reports/report.aspx
To see how good these knock-offs are becoming, see
http://www.youtube.com/watch?v=hzqNNiOM0cs
Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Marked as answer by Darin Smith MS Tuesday, March 1, 2011 9:41 PM
Tuesday, March 1, 2011 2:25 PMAnswerer -
Thanks for the sad news, I have now purchesed Windows 7 directly from Microsoft so all is now legal.
Regards
- Marked as answer by RobbieRobot Thursday, March 3, 2011 6:56 AM
- Unmarked as answer by RobbieRobot Thursday, March 3, 2011 5:16 PM
- Marked as answer by RobbieRobot Thursday, March 3, 2011 5:16 PM
Thursday, March 3, 2011 6:56 AM