Rbbdsb,
Here is an excerpt from a post by Darin Smith of MS that may assist you in correcting your problem:
From your Diagnostic Report, your Windows XP Professional is Genuine, but I also see that a part of the Diagnostic Report is missing. The missing portion is a bunch of XML tags and text we call the XML Blob.
The missing XML Blob usually points to a problem (XML Issue) that is larger then just WGA, but it does have a direct affect on your ability to validate Windows. Please follow the below steps and tell us if this resolves your issue.
1) Download and install MSXML 6.0 at http://www.microsoft.com/downloads/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1&DisplayLang=en (this should correct the XML issue)
2) Delete the file LegitCheckControl.DLL from the c:\windows\system32 folder (this removes the WGA Validation ActiveX control, in case it is corrupt or improperly installed)
3) Download and install the WGA Validation ActiveX control at http://go.microsoft.com/fwlink/?LinkId=69479 (this will re-install the WGA Validation ActiveX control which is required to validate)
4) Go to http://www.microsoft.com/genuine/diag/ and click the "Start Diagnostic" button, if there are any problems listed, click the "Resolve Now" button. The site will either resolve the problem itself or provide steps for you to follow. Once you complete the Diagnostic without error, click the "Validate Windows" button.
5) Retry the Windows Update site.
If you were able to "Validate Windows" at the Diagnostic Site, but you are still having problems with the Windows Update site, there may be a problem with the Windows Update files, on your computer. Try the below steps:
6) Click 'Start' button, then 'Run...'
7) In the Run window, Type: cmd <click OK>
8) In the command prompt, type the following command: Net stop wuauserv <press Enter>
9) In Windows Explorer, navigate to C:\Windows and delete the Softwaredistribution folder.
10) In Windows Explorer, navigate to C:\Windows\system32 and delete the Softwaredistribution folder.
11) Back at the command prompt, type the following: Net start wuauserv <press Enter>
12) reboot and try Windows Update again.
(note: the next time Windows Update does a scan for updates, the Softwaredistribution folders (and the included files) will be recreated)
Thank you,
Darin Smith
WGA Forum Program Manager
I hope this helps,
Lori MS
