locked
After repair I get 0x80080101 RRS feed

  • Question

  • IE was hanging intermittently and we could no longer print from IE.  I did a repair with MS XP professional CD from Dell and now get

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4E81EE80-14F3-4BEE-8775-3FBB7FAE07D3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1223-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-235-800401f3_16E0B333-156-800401f3_70AFE6BE-1223-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-235-800401f3_16E0B333-89-800401f3_78155E4D-373-800401f3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_70AFE6BE-1223-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-235-800401f3_16E0B333-89-800401f3_B4D0AA8B-1029-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

     

    Can you provide suggestions?

     

    Russ

    Saturday, June 21, 2008 12:00 PM

Answers

  • Rbbdsb,

     

    Here is an excerpt from a post by Darin Smith of MS that may assist you in correcting your problem:

     

    From your Diagnostic Report, your Windows XP Professional is Genuine, but I also see that a part of the Diagnostic Report is missing. The missing portion is a bunch of XML tags and text we call the XML Blob.

    The missing XML Blob usually points to a problem (XML Issue) that is larger then just WGA, but it does have a direct affect on your ability to validate Windows. Please follow the below steps and tell us if this resolves your issue.

     

    1) Download and install MSXML 6.0 at http://www.microsoft.com/downloads/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1&DisplayLang=en (this should correct the XML issue)

    2) Delete the file LegitCheckControl.DLL from the c:\windows\system32 folder (this removes the WGA Validation ActiveX control, in case it is corrupt or improperly installed)

    3) Download and install the WGA Validation ActiveX control at http://go.microsoft.com/fwlink/?LinkId=69479  (this will re-install the WGA Validation ActiveX control which is required to validate)

    4) Go to http://www.microsoft.com/genuine/diag/ and click the "Start Diagnostic" button, if there are any problems listed, click the "Resolve Now" button. The site will either resolve the problem itself or provide steps for you to follow. Once you complete the Diagnostic without error, click the "Validate Windows" button.

    5) Retry the Windows Update site.

     

    If you were able to "Validate Windows" at the Diagnostic Site, but you are still having problems with the Windows Update site, there may be a problem with the Windows Update files, on your computer. Try the below steps:

     

    6) Click 'Start' button, then 'Run...'

    7) In the Run window, Type: cmd  <click OK>

    8) In the command prompt, type the following command: Net stop wuauserv  <press Enter>

    9) In Windows Explorer, navigate to C:\Windows and delete the Softwaredistribution folder.

    10) In Windows Explorer, navigate to C:\Windows\system32 and delete the Softwaredistribution folder.

    11) Back at the command prompt, type the following:  Net start wuauserv <press Enter>

    12) reboot and try Windows Update again.

    (note: the next time Windows Update does a scan for updates, the Softwaredistribution folders (and the included files) will be recreated)

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

     

    I hope this helps,

     

    Lori MS

    Monday, June 23, 2008 4:54 PM