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  • Question

  • I should be all signed in and activated, but i get an already in use message when i type in my key.what now

     

    Monday, February 18, 2008 2:23 PM

Answers

  • Is this a reinstall, an install to a 2nd or 3rd PC, or did you activate on this PC and the subscription is not reflected in OneCare and it still tells you that you need to subscribe?

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

     

    Monday, February 18, 2008 4:02 PM
    Moderator