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Vista activation not persistent RRS feed

  • Question

  • Over the last week I have twice received a pop-up message alerting me that I have 3 days remaining to activate Vista.  I click and activate and all seems well.  I originally activated Vista 24 August 2007.  I then had to reactivate by phone a few days later.  Is there some way to make activation persistent?  This seems to be a problem.


    Thanks,
    Tuesday, September 4, 2007 8:24 PM

Answers

  •  Phil Liu MSFT wrote:

     

     

    RJR:

     

    Looking more into details for your activaiton data, it looks like the product key was activated again on 8/26 with a totally different hardware set (but the same BIOS).

     

    Are you using this product key (this ONE product key) on TWO different Lenovo PC's with the same motherboard but different overall hardware on accident?

     

    -phil



    Phil,
    I suspect the issue here is the docking station and therefore a 'changed'/out of tolerance configuration.  I have come to this conclusion based on other responses here in the forum and the fact that I have purposely not used the docking station for the last week or so and Windows Vista has not needed to be reactivated.  Assuming this to be the cause of the issue, can you tell me how to fix this?
    RJRC4S
    Monday, September 24, 2007 11:36 AM

All replies

  •  

    Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

     

    Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine
    The error code will be gray and in brackets at the end of the message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thank you!

    Wednesday, September 5, 2007 7:36 PM


  • Thanks for the response.
    The results of the WGA diagnostic tool are provided below.
    When I validated Windows per the instructions above everything worked perfectly, i.e., no error code.
    Today I had the same message about activating Windows even I (re)activated again yesterday.

    Thanks,



    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0xc004f012) / 0x0
    Windows Product Key: *****-*****-9Y7B4-HP9CF-68QQ2
    Windows Product Key Hash: 98m67jO8kfjjYzDO26cyltWil6Y=
    Windows Product ID: 89580-314-0417036-71444
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {0D96D002-9697-4867-B394-FCE226182B6F}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0D96D002-9697-4867-B394-FCE226182B6F}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-68QQ2</PKey><PID>89580-314-0417036-71444</PID><PIDType>5</PIDType><SID>S-1-5-21-3677037614-3110283056-3085782517</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>1705CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7BETD2WW (2.13 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20070810000000.000000+000</Date></BIOS><HWID>D6333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7B   </OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>427E5A3FA9E45AE</Val><Hash>ysKWs/bbby0mPJa9Yex+bLZcRLw=</Hash><Pid>89451-OEM-6672716-64261</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 


    Wednesday, September 5, 2007 8:11 PM
  •  

    RJR:

     

    Do you happen to have a RAID drive installed? What type of hard-drive do you have installed on your Lenovo system?

     

    Also, I'm curious if you've done any hardware upgrades or hardware driver updates recently?

     

    -phil

    Friday, September 7, 2007 8:53 PM
  • Phil,

     

    No, there is no RAID drive or driver installed.

     

    This is a Lenovo X60s with the standard issue 100Gb SATA drive.  It is a HTS721010G9SA00.  For what it is worth I also have a T60p running the same configuration with the same drive and have experienced no problems.

     

    I have not changed any hardware.  The only driver updates have been those from Lenovo or MS.  Note that these updates were also applied to the T60p mentioned above without any issues.

     

    RJR

     

     

     

    Saturday, September 8, 2007 8:13 PM
  • Phil,
    I had to reactivate again today.  The only change to my system since the last reactivation is that I removed it from the docking station.
    RJR
    Monday, September 10, 2007 6:02 PM
  •  

    RJR:

     

    I've been looking at your activation data, it looks like you've been (fortunately, successfully) activating a bit which is not common.

     

    I've escalated to a few other folks for investigation to see what peice of hardware the operating system thinks is changing and I'll get back to you ASAP! I'll keep you updated (as well feel free to bump this post in-case you're in dire need of urgent help).

     

    -phil

    Monday, September 10, 2007 9:29 PM
  •  

     

    RJR:

     

    Looking more into details for your activaiton data, it looks like the product key was activated again on 8/26 with a totally different hardware set (but the same BIOS).

     

    Are you using this product key (this ONE product key) on TWO different Lenovo PC's with the same motherboard but different overall hardware on accident?

     

    -phil

    Monday, September 10, 2007 10:18 PM
  • Phil,

     

    I am using this product key on my X60s.  The hard disk was replaced which meant I had to call into the activation center and get a new key.  I did and the activation worked fine.

     

    The other PC is a different motherboard and configuration. 

     

    I have 2 legal product keys.  One for each system.  I cannot see anyway they have been interchanged.

     

    Thanks,

    RJR

    Wednesday, September 12, 2007 4:05 PM
  • Phil,

    An ideas?  Please see my last post.

    RJR
    Sunday, September 16, 2007 8:10 PM
  •  Phil Liu MSFT wrote:

     

     

    RJR:

     

    Looking more into details for your activaiton data, it looks like the product key was activated again on 8/26 with a totally different hardware set (but the same BIOS).

     

    Are you using this product key (this ONE product key) on TWO different Lenovo PC's with the same motherboard but different overall hardware on accident?

     

    -phil



    Phil,
    I suspect the issue here is the docking station and therefore a 'changed'/out of tolerance configuration.  I have come to this conclusion based on other responses here in the forum and the fact that I have purposely not used the docking station for the last week or so and Windows Vista has not needed to be reactivated.  Assuming this to be the cause of the issue, can you tell me how to fix this?
    RJRC4S
    Monday, September 24, 2007 11:36 AM
  • Note: I am closing this thread. RJRC4S is currently working with me to resolve this issue. I will try to update this post (and any others regarding RJRC4S's issue) with the final resolution, if it is found to be potentially useful to others.

     

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager
    Friday, October 12, 2007 8:03 PM