Windows Suddenly Says It Is Not Authentic

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  You should be able to do a repair install using retail or OEM (System Builder) media.

  Having said that, you are using an outdated version of MGADiag -please post another report using the proper version from here.

  http://go.microsoft.com/fwlink/?linkid=52012

  
  

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  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Monday, April 11, 2016 4:06 PM

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  The person I talked to at Microsoft tech support said I could only do the repair install with disk from HP. This seemed plausible as HP appears to use a different app to handle the registration.

  Since I originally posted over the weekend I took some advice from others which seems to have made matters worse. Previously when I clicked on checking for updates, I would get a list of updates, but they failed to install. Now I get a message that it cannot check for updates with error code  80070002

  I'm not sure if this is the cause of the worse condition as I actually tried more than one thing, but the last thing I did was to install Hotfix for Windows (KB947821). This did install successfully. I later tried a system restore to before I made the last changes. It went to a restore point before Hotfix was installed but Hotfix still shows up in the list of updates. It does not show up on the screen to delete updates.

  Here is what I get from MGADiag:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0x80070002
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {B0984DF6-4711-45C7-A49C-8966863BAD35}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.160121-1718
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{B0984DF6-4711-45C7-A49C-8966863BAD35}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-4029519747-1132179936-1893604488</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>h8-1090t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.15   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110704000000.000000+000</Date></BIOS><HWID>92BC3407018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070002' to display the error text.
  Error: 0x80070002
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0001000000000000
  Event Time Stamp: 4:9:2016 19:37
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered Service: sppsvc
  
  
  HWID Data-->
  HWID Hash Current: PgAAAAIAAAABAAIAAgACAAAABwABAAEACrYILApgohQkTYDyznAuMtaHYj3o0CTe+k+czUwBeNpWDyqFgig=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            HPQOEM        SLIC-CPC
    FACP            HPQOEM        SLIC-CPC
    HPET            HPQOEM        SLIC-CPC
    MCFG            HPQOEM        SLIC-CPC
    OEMB            HPQOEM        SLIC-CPC
    SLIC            HPQOEM        SLIC-CPC
    SSDT            HPQOEM        SLIC-CPC
  
  

  Wednesday, April 13, 2016 8:33 PM
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  This looks as if it may be the action of attempting to install a 'workaround' - i.e. a hack - to get past the problem.

  If you installed KMSpico, please uninstall it and post another MGADiag report.

  As far as a repair install goes, I can guarantee that ANY legitimate Windows 7 Home Premium 64-bit disk will work for the purpose - although you will have to use the default Key for the install, and then change it afterwards to the one on your COA sticker.

  Do NOT use a disk from one of the big OEMs, as it will attempt to wipe the disk!

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  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, April 29, 2016 2:02 PM

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  Thank you. Since I posted this other more urgent things have come up and I have been temporarily living with the constant warnings about invalid Windows 7. I will also be going out of town and will not be doing anything with this for a while longer.
  

  I have installed a lot of things and made a lot of changes per advice from various people figuring I didn't have anything to lose. It does seem to have made matters worse.

  When I get back to it I will see if KMSpico is installed. I do not recall that name but I'm not where the problem computer is right now.
  

  To be ready when I get time to work on this one again, I have ordered a 1 TB solid state drive now that it they are much less expensive than when I got the tiny solid state drive in the original computer. My plan is to clone the boot drive onto it and then try further repairs from there. Plus I will have the current drive in case I wind up having to wipe the boot drive. Fortunately all the data is on a second, larger drive, so if I do ultimately have to wipe and reinstall it is only a matter of reinstalling the operating system and software, which would still be a nuisance.
  

  Seeing the comment above contradicting what Microsoft said about using any Windows 7 disk for a repair install, I ordered an inexpensive one from Amazon which doesn't have a key, hoping to use the key from the computer if this works. (While I hate to do it, I have also reached the point that if I have a fully working system and for some reason it won't take the HP key, I'd be willing to purchase another from Microsoft to be done with this.)
  
  What is the default key for the install? My fear has been that I would try a repair install and it would not install due to not accepting the key from HP. I assume this is a key which will allow installation and for me to see if the system is otherwise working, without showing as valid.
  
  I also tried to see if I could install Windows 10 but the installation disk I downloaded didn't accept the key from HP.

  Friday, April 29, 2016 2:29 PM
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  The Default Key is entered by the system itself if you do not enter any Key during the installation procedure - just make sure that either

  1) you use a Win 7 Home Premium 64-bit disk (either Retail, Upgrade or OEM System Builder should work - not an OEM Recovery disk)

  2) you make sure that if offered the option during the install, that you pick Home Premium rather than any other version

  3) you read carefully the instructions during the install!

  Here's one of the best set of instructions I know of for a repair install... http://www.sevenforums.com/tutorials/3413-repair-install.html

  Windows 10 will upgrade any public Windows 7 (but not Enterprise, probably not domain-locked machines)  - on one condition... It must first pass the activation and validation tests which you are currently failing! ;)

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  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, April 29, 2016 3:30 PM

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  The disk from Amazon is sold as an installation/repair disk and different from the OEM system builders. If it isn't really what I need, it was inexpensive, and Amazon will also probably take a return on it.

  Since your previous email, I Googled KMSpico. It is clearly a hack from online descriptions and very unlikely I installed that. The last thing I installed was the hotfix I mentioned above, but that was directly from Microsoft. Things did seem to get worse after that, and attempts at uninstalling didn't work. There were also a lot of changes in the settings made in three different sessions with Microsoft support, plus changes I made on the advice of others. The hotfix and/or all the other changes made  probably account for any bizarre findings in the MMGADiag report.

  Friday, April 29, 2016 3:52 PM
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  That particular hotfix doesn't actually install anything - so there's nothing to uninstall.

  What it does, is look for problems with other patches, and attempt to repair them.

  It hasn't, however, been updated for a long time, so misses a lot of repairs, although it still finds the problems.

  Here's my usual instructions for it - since you've already run it, you can miss that part out, and just post the log...

  Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

  (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

  Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

  The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

  Then zip the CheckSUR.log and upload it to your OneDrive Public folder so I can take a look - post a link in your reply.

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  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Monday, May 9, 2016 4:02 PM
  • Marked as answer by Noel D PatonModerator Monday, May 16, 2016 2:14 PM

  Wednesday, May 4, 2016 3:50 PM

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