Activation RRS feed

  • General discussion

  • My subscription date reads 2/17/2010 but for some reason it is asking me to update.  Why is this and how can I address this issue?  Have I missed almost an entire year?
    • Moved by Stephen BootsMVP, Moderator Friday, March 20, 2009 1:47 PM (Moved from Windows Live OneCare Update to Windows Live OneCare Install and Activate)
    Wednesday, March 18, 2009 9:51 PM

All replies

  • Check to see that your computer date and time are set correctly. Where does your subscription date read 2/17/2010, on the One Care interface or on your account at billing.microsoft.com? If you were using the One Care trial did you purchase a subscription on 2/17/2009 and if so did you activate the trial after purchasing the subscription? If you recently purchased a subscription but did not activate One Care, open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate.
    Friday, March 20, 2009 4:20 AM

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90



    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, March 20, 2009 1:47 PM