Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Folders are emptied RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello,

    - Yesterday when I tried to use some of the folders (course summaries, thesis...) in my home PC, I discovered that most of my Mesh directories have been emptied! On my university PC the same thing has happened. (In news pane there is nothing about deletion).

    - Now that I look into mesh I see folders are not empty there but for example if I had a directory called "test" there are now two directories on my "Live Mesh" both with the same name. One is empty, the other is with the files. Because I have hundreds of directories, I do not even know which directories have problem and what files are no more on my PCs.

    - More interesting is that whatever I do, the files which yet exist in "Live Mesh" are not synced to PCs (I wish PCs do not sync to Live and remove the remaining files).

    Guys, the number 1 reason for me to use Mesh has been to secure a backup of my files on the internet. However! this same mesh has put all my important files into risk!!! :( :(

    I might remove mesh and start using my Thumbdrive again. I guess its more secure.
    Monday, February 9, 2009 1:39 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Sorry for this stressful experience. Most likely your files are still on your computer and are located in the Live Mesh Holding Area, under AppData\Local\Microsoft\Live Mesh\GacBase\HoldingArea. Please check if your files are still there and send your logs through Microsoft Connect so we can determine the issue. Most likely, you have uploaded some exception files  in your folders that Live Mesh does not support.

    Thank you,

    Nadia Fortini
    Live Mesh Team
    Nadia Fortini - Live Mesh Team
    Monday, February 9, 2009 2:09 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello again,

    I was wrong. All "Live Desktop" directories are empty! Everything gone! (thesis, papers, course summaries, biblio database).

    I don't know what to say!
    Monday, February 9, 2009 1:46 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Sorry for this stressful experience. Most likely your files are still on your computer and are located in the Live Mesh Holding Area, under AppData\Local\Microsoft\Live Mesh\GacBase\HoldingArea. Please check if your files are still there and send your logs through Microsoft Connect so we can determine the issue. Most likely, you have uploaded some exception files  in your folders that Live Mesh does not support.

    Thank you,

    Nadia Fortini
    Live Mesh Team
    Nadia Fortini - Live Mesh Team
    Monday, February 9, 2009 2:09 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello,

    Thank you for your reply.

    - The files in "Live Desktop" returned after a few hours. (I visited again and the folders on "live desktop" were in folders again)

    - The missing files were in the directory you mentioned. Thank you. Filetypes are ".docx", zip, pdf, and endnote database files (.frm, .myi, .myd).

    Some other files might be in the "Holding Area" directory in my HomePC (I will check in the evening).

    Thank you again for your help.

    Mac


    Monday, February 9, 2009 8:06 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Glad to hear that you found your data. Could you please send your logs to Connect so we can identify the exact issue?
    To submit a bug:

    Please go to https://connect.microsoft.com/LiveMesh. (Note that you will need to register your Windows Live ID with Microsoft Connect and sign in before you will be able to submit feedback.) Click the Feedback tab, scroll down, click submit feedback, then click Live Mesh Feedback under "Bug Forms" and follow the instructions.

    If you have log files to include with your bug, you will be given the opportunity to attach them. For instructions on collecting logs, please see below.

    Finally, once you have submitted your bug, please feel free to post your Connect Feedback ID here on the forums so that others can view and validate it.


    To collect logs:

    If Live Mesh is installed on your computer:

    Windows:

    1.  Click Start.
    2.  Select All Programs and then the Live Mesh folder.
    3.  Click     Collect Live Mesh Logs.
    4.  Your logs will be bundled together in a .cab file now located on your desktop

    Thank you,

    Nadia Fortini
    Live Mesh Team

    Nadia Fortini - Live Mesh Team
    Monday, February 9, 2009 6:18 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Thanks for step-by-step submission instructions.

    I submitted the bug and log's cabinet.

    Regards,Mac
    Tuesday, February 10, 2009 1:40 AM