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My computer is alleging that my Windows 7 Home is Not Genuine RRS feed

  • Question

  • I am trying to upgrade to Win 7 Professional (on my iMac with Parallels) with a disk I purchased from Digital River but I am being told I need a genuine version of Windows 7, which I also purchased from Digital River and installed about 2 years ago. The diagnostic info is below:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VQ7K2-3K6X8-B8CM6
    Windows Product Key Hash: Sf3Hl/tGVrSwK0SOKN7laW8UWkA=
    Windows Product ID: 00359-911-8602865-85514
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BA84855E-A052-43B8-9FB3-D1FAFE1F1CF5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BA84855E-A052-43B8-9FB3-D1FAFE1F1CF5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B8CM6</PKey><PID>00359-911-8602865-85514</PID><PIDType>5</PIDType><SID>S-1-5-21-2060299536-1213904734-2176493879</SID><SYSTEM><Manufacturer>Parallels Software International Inc.</Manufacturer><Model>Parallels Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Parallels Software International Inc.</Manufacturer><Version>7.0.15052.710728</Version><SMBIOSVersion major="2" minor="3"/><Date>20071026000000.000000+000</Date></BIOS><HWID>FDCC3F07018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>62885D4F16F6D4</Val><Hash>tiz2QQSsLeffwTN8O29xSGpJrUA=</Hash><Pid>81599-874-7778875-65970</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-860286-00-1033-7600.0000-3182009
    Installation ID: 012110131114002804952952052432399436444403267471623156
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: B8CM6
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/12/2011 8:17:55 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:2:2011 13:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAnJ8Yv0xcWP6OqfQ9BoU6W3D1eoYOlQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PRLS          PRLS_OEM
      FACP            PRLS          PRLS_OEM
      WAET            PRLS          PRLS_OEM


    Tuesday, December 13, 2011 4:24 AM

Answers

  • I am a little confused here.  You talk about a copy of Windows you purchased through Digital River and you mention a copy you purchased two years ago.  If you are talking about the same copy you cannot use the product key on both the first computer and on the Mac.  Product keys are only valid installed on one computer.  A second requires a new product key.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Tuesday, December 13, 2011 8:44 PM
    • Marked as answer by Darin Smith MS Monday, December 19, 2011 9:33 PM
    Tuesday, December 13, 2011 4:28 PM
    Answerer

All replies

  • "LuckyLu" wrote in message news:2fec6ba4-9ad8-4a22-86d4-c52a3b91b2ec...

    I am trying to upgrade to Win 7 Professional (on my iMac with Parallels) with a disk I purchased from Digital River but I am being told I need a genuine version of Windows 7, which I also purchased from Digital River and installed about 2 years ago. The diagnostic info is below:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VQ7K2-3K6X8-B8CM6
    Windows Product Key Hash: Sf3Hl/tGVrSwK0SOKN7laW8UWkA=
    Windows Product ID: 00359-911-8602865-85514
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003





    To install an Upgrade, you have to have a valid qualifying License for the original OS on that machine. Your current install of Home Premium looks fine to me.
    You should then begin the Upgrade process from within Windows.
    However, when you purchase a full Upgrade, the upgrade from another edition of Windows 7 is done not with the disks, but by using the Anytime Upgrade process.
    Click on Start, and in the Search box, type Anytime Upgrade, and click on the found link in  the Programs listing – follow the instructions.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 13, 2011 10:37 AM
    Moderator
  • I am a little confused here.  You talk about a copy of Windows you purchased through Digital River and you mention a copy you purchased two years ago.  If you are talking about the same copy you cannot use the product key on both the first computer and on the Mac.  Product keys are only valid installed on one computer.  A second requires a new product key.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Tuesday, December 13, 2011 8:44 PM
    • Marked as answer by Darin Smith MS Monday, December 19, 2011 9:33 PM
    Tuesday, December 13, 2011 4:28 PM
    Answerer
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, December 19, 2011 9:33 PM