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  • Question

  •     I'd like to thank Microsoft for disabling my computer because their service pack did not install correctly.  I spent $300 dollars on VISTA x64 Business edition and validated it, without issue, the day it was installed.  I kept the install relatively up to date with Windows Update, which as you know requires validation.  I finally decided to take the plunge and install SP1 and here is where my troubles start.  Through the update utility SP1 seemed to install and I restarted my machine, but after a successful restart WU is still telling me that SP1 is not installed.  I did it again and the same update was still in my queue.  At that point I downloaded the 700meg SP installer directly from Microsoft, and after that restart I'm now receiving the not validated message.  So much for Windows Genuine Advantage, more like a Genuine DISAdvantage because if I had pirated my copy instead of going through legitimate channels I would not be having this issue now.

    Anyway, I  read that i should execute the MGADiag.exe file and post the result, so here it is.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-G4WXF-BRJVD-C2KB9
    Windows Product Key Hash: LcdWUlfNbVarmA/cXNbU8mzL4TM=
    Windows Product ID: 89584-021-3086774-71517
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {09419E91-B844-474A-9C76-257CE5F1A844}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: M:20080802095414937-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{09419E91-B844-474A-9C76-257CE5F1A844}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C2KB9</PKey><PID>89584-021-3086774-71517</PID><PIDType>5</PIDType><SID>S-1-5-21-3337369537-3277796040-387259925</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7125</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050510000000.000000+000</Date></BIOS><HWID>80323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAAOcEAAAAAAAAWmICAID6//8YlO4/p/TIAdArSr9MLECc5R83cvYPeMw+hhYQT3KASl9802iiGM4lTf0LiMHszsDC9AP4TZsL8vTAZvuQ/UwU6m0ppSEM3iN5lkNDfAIlTK8OpkOXlqxIgt4fFk63gL51i1bN/uktHF9NnJ4kBVVZxxNaOR4lt2ElRyGYvj+Ay1Nw48AnhPhtUnUkf1ggRM9YVjVPaXfq9mlEA9rqcfzgt054C13FHIWoeGT+uC0y2iYK+SAv/my0M5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=


    Sunday, August 3, 2008 8:58 PM

Answers

  • Hello Cuervo_AG,

     The core to your particular issue centers on the line in your Diagnostic Report, that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]

    This line means that the critical system file gdi32.dll has either

    a)     Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     Been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated file's new Signature Hash.  

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Vista may show as Genuine or Non-Genuine, but either way, Vista won't Validate correctly and may also exhibit other strange behavior.

      There are no Updates that contains gdi32.dll so possible cause b) is unlikely.

      To resolve your issue, we need to replace or repair the file so it's Signature Hash matches what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

    A)     Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). SP1 may contain an updated copy of this file which would overwrite the bad copy and resolve the issue. (disregard this step since you have already tried SP1 and it failed to install)


    B)    Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

       If neither of these solutions resolves your issue, the last resort, that I can provide, is to reinstall Vista. But before you do that, create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and see if they can provide any additional alternatives.

      Once the issue with gdi32.dll is resolved, if you are still have problems updateing to SP1, please see the support page http://support.microsoft.com/ph/11732#tab0. This page has fixes for a number of common SP1 issues. There is also, a link to (no cost) SP1 Specific Support.

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Edited by Darin Smith MS Monday, August 4, 2008 9:03 PM updated information
    • Marked as answer by Darin Smith MS Monday, August 4, 2008 9:03 PM
    Monday, August 4, 2008 8:56 PM

All replies

  •  

    You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    6.  Then visit http://www.microsoft.com/Genuine/  and click Validate Windows.


    Free SP1 technical support from Microsoft:
    https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=7&prid=11274&gprid=500921



    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Sunday, August 3, 2008 9:18 PM
    Moderator
  • I would love to be able to do that, but all I have is a black screen and a box telling me

    An unauthorized change was made to Windows.

    Windows has discovered a change that will result in limited Windows Functionality.  Use the link below to find out how to fix Windows.

    -> Learn more online (I clicked this)
    -> Close (which logs me out)

    The clicking Learn More Online takes me to this page :http://www.microsoft.com/genuine/ which had me download the Validation ActiveX, and then told me my installation was invalid and eventually led me here.
    Sunday, August 3, 2008 9:47 PM
  • Hello Cuervo_AG,

     The core to your particular issue centers on the line in your Diagnostic Report, that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]

    This line means that the critical system file gdi32.dll has either

    a)     Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     Been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated file's new Signature Hash.  

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Vista may show as Genuine or Non-Genuine, but either way, Vista won't Validate correctly and may also exhibit other strange behavior.

      There are no Updates that contains gdi32.dll so possible cause b) is unlikely.

      To resolve your issue, we need to replace or repair the file so it's Signature Hash matches what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

    A)     Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). SP1 may contain an updated copy of this file which would overwrite the bad copy and resolve the issue. (disregard this step since you have already tried SP1 and it failed to install)


    B)    Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

       If neither of these solutions resolves your issue, the last resort, that I can provide, is to reinstall Vista. But before you do that, create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and see if they can provide any additional alternatives.

      Once the issue with gdi32.dll is resolved, if you are still have problems updateing to SP1, please see the support page http://support.microsoft.com/ph/11732#tab0. This page has fixes for a number of common SP1 issues. There is also, a link to (no cost) SP1 Specific Support.

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Edited by Darin Smith MS Monday, August 4, 2008 9:03 PM updated information
    • Marked as answer by Darin Smith MS Monday, August 4, 2008 9:03 PM
    Monday, August 4, 2008 8:56 PM