Help please. I bought a new Samsung n210 machine about 3 years ago which came with Windows 7 basic pre-loaded. Later on, I did an Anytime Upgrade to Windows 7 Home Premium using an upgrade key purchased from a reputable high street store. This
arrangement worked fine for about 2 years until a few days ago. I checked on the Samsung site to see if they had issued any driver updates for my machine. They had; I installed them, only to find that the pc then ran tortuously slowly with 100%
CPU usage constantly. I then did a system restore (only 3 or 4 days previous) to undo the driver changes, rather than reinstalling one by one.
At the next reboot, and ever since, I get a black screen with the 'not genuine' message in the lower right of the screen. The original Microsoft sticker with the Home Basic product key is still on the underside of the pc and I have the original plastic
box containing the Home Premium Key.
How do I reset things to get the 'not genuine' status removed?
Thanks in advance,
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85686
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {18927E99-EC86-4741-A11F-AF26F7B82099}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Director\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{18927E99-EC86-4741-A11F-AF26F7B82099}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85686</PID><PIDType>5</PIDType><SID>S-1-5-21-3948093705-1484294097-1952622497</SID><SYSTEM><Manufacturer>SAMSUNG
ELECTRONICS CO., LTD.</Manufacturer><Model>N150/N210/N220 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>05JI.M039.20100109.JIP</Version><SMBIOSVersion
major="2" minor="5"/><Date>20100109000000.000000+000</Date></BIOS><HWID>645F0E00018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification><File
Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office Professional Edition 2003</Name><Ver>11</Ver><Val>29333E1157AFDA2</Val><Hash>mKSOmuuHSaCG4ufHkDSVYrpKz38=</Hash><Pid>73931-721-9113597-57227</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11"
Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App
Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-2057-7601.0000-2362013
Installation ID: 000172993265082635763665856784214082743063303240306921
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XM76F
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 24/08/2013 12:52:40
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:22:2013 13:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAJJSKUDStVBm+pwS8nvFqqdKwchk=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value
OEMTableID Value
APIC PTLTD
APIC
FACP INTEL
HPET PTLTD
HPETTBL
BOOT PTLTD
$SBFTBL$
MCFG PTLTD
MCFG
SLIC SECCSD
LH43STAR
SSDT PmRef
Cpu0Tst
SSDT PmRef
Cpu0Tst
SSDT PmRef
Cpu0Tst
