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Windows wont accept my License Key? But I know it's right.. RRS feed

  • Question

  • I bought a second hand laptop over a year ago now. A Dell D600, it came with Windows XP Pro pre installed, and with the original Windows CD with the Genuine sticker under the laptop with my Product Key.
    I have reinstalled windows many times in the past, due to viruses, slow performance etc, and never had a problem using the CD and the Product Key under my laptop.
    Unfortunately for me, I lost the CD a month or two ago, I was hoping to reinstall windows as my hard drive was overley cluttered and was acting up, programs closing unexpectedly etc.. But since I couldn't find the disk I just plodded along the way it was.
    Anyway, to keep the rest of this short. I have borrowed a disk off a friend, its not an original XP Pro disk, its his back up copy, and it's XP Pro with SP3. During installation, I was unable to use my Product Key as it told me I was mistyping it or it was plain invalid, which I know not to be the case. I was the forced to search the net to find a VLK (there's plenty floating about out there, and I'm not trying to use windows illegally, but my hands were tied) I thought if I could just finish the installation, I could change the product key using the Windows Key Update Tool, and then activate my windows and waalah. But even that tool is telling me there is a problem and it cannot change my key (it said 'This may be due to technical difficulties or network connectivity issues'). I have also double checked with the genuine advantage website, where you type in your product key and it tells you if its valid etc, and it is? So I'm really at a loss at what to do?? Is it pocssible my product key will only work with, say, XP Pro SP1 or maybe SP2 but not SP3 when installing from fresh... PLEASE HELP. Any advice would be great. Karl.
    Wednesday, May 20, 2009 8:52 PM

Answers

  • Hello Phayte,


    Thank you for coming to our forum today. Sounds like you are in a bind. Phayte,  you were not forced to use a friends Operating System as you could have purchased one or contacted Dell Technical support and requested the recovery media. Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine. Simply visiting some P2P sites can infect you. 

    In an attempt to assist I would like to provide some information which may or may not be of help. Recovery Media is specific to your computer manufacturer. Please contact Dell Technical Support and request them to send you the recovery media for Dell D600. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    I have included their contact information here for your convenience.

    Welcome To Dell Support http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Dell Community Forums

    http://en.community.dell.com/

     

    Transfer of Product Ownership

    http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?c=us&l=en&s=gen&redirect=1

     

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

     

    Thank you again for contacting us here in the Windows Genuine Advantage (WGA) program forum.



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, May 20, 2009 10:53 PM
    Wednesday, May 20, 2009 10:53 PM
  • Cheers Phayte,


    Product keys are tied to the specific versions of Windows. So using an OEM SLP product key to activate an OEM System Builder Windows bits will not work and vice versa. The same would philosophy would apply for activating a retail version of Windows. Hopefully this will shed a lil more light on matters :-). 

    International Transfer of Product Ownership (Link was in fine print)


    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/international_ownership_transfer_form1?c=us&cs=19&l=en&s=dhs&redirect=1

    Maybe you can let Dell know you purchased the system off EBay and hopefully they can assist. 


    UK Dell Tech Support

    http://support.euro.dell.com/support/downloads/index.aspx?c=uk&l=en&s=gen


    Search here and and find the link where you can order the recovery media for your system.


    Dell Forums.


    http://en.community.dell.com/forums/


    Search for Recovery Media or Recovery Media D600. 


    Also have you checked the laptop to see if there is a hidden partion? Sometimes companies place hidden partions on their systems which can be used to reformat the system when needed. You can see this when you visit My Computer and look for a separate drive such as D: or another letter then look here for the hidden recovery partion.


    Hopefully this additional information will help. Unfortunately all this information does fall outside our support scope for WGA but I wanted to try and get you pointed in the right direction for some sort of resolution.


    Take care


    Stephen :-)
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 21, 2009 4:51 PM
    Thursday, May 21, 2009 4:51 PM

All replies

  • Hello Phayte,


    Thank you for coming to our forum today. Sounds like you are in a bind. Phayte,  you were not forced to use a friends Operating System as you could have purchased one or contacted Dell Technical support and requested the recovery media. Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine. Simply visiting some P2P sites can infect you. 

    In an attempt to assist I would like to provide some information which may or may not be of help. Recovery Media is specific to your computer manufacturer. Please contact Dell Technical Support and request them to send you the recovery media for Dell D600. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    I have included their contact information here for your convenience.

    Welcome To Dell Support http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Dell Community Forums

    http://en.community.dell.com/

     

    Transfer of Product Ownership

    http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?c=us&l=en&s=gen&redirect=1

     

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

     

    Thank you again for contacting us here in the Windows Genuine Advantage (WGA) program forum.



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, May 20, 2009 10:53 PM
    Wednesday, May 20, 2009 10:53 PM
  • Thanks for the response Stephen. I have tried contacting Dell and they tell me as I cannot supply the name and/or address of the company the laptop was purchased by, they basically cannot help at all? .. And also, I was under the impression that when you purchase Windows and have the Product License for a certain product, that gives you the right to use that software although you don't actually own the software, you are licensed to use it, so surely it shouldn't matter how you install the software or from where it comes, provided you have a valid license to use said software? ..
     Anyway, I have contacted the people I bought the laptop off on ebay June last year to see if they can provide the details Dell requested from me, but I won't be holding my breath as it was so long ago. I think it would be very unfair that I should have to buy another License just to get the CD the software comes on. £95 for a disk, I think not. This is why P2P sites are so popular, once you buy a product and have the license to use it, should you lose the software disk and still have the valid license, why should you be made to pay again?
    I see that you are a MCFT, I am currently undergoing my MCSE training, so maybe by the end I might understand more about the principles microsoft have regarding this issue. Thanks again for your help. I will post again if I get this resolved, as this might help someone else out of a pickle in the future. Karl.
    Thursday, May 21, 2009 11:53 AM
  • Oh, and maybe I should have mentioned I'm from the UK, as the links you kindly supplied above where for US residents only, but I do appreciate the effort mate. Karl.
    Thursday, May 21, 2009 11:55 AM
  • Cheers Phayte,


    Product keys are tied to the specific versions of Windows. So using an OEM SLP product key to activate an OEM System Builder Windows bits will not work and vice versa. The same would philosophy would apply for activating a retail version of Windows. Hopefully this will shed a lil more light on matters :-). 

    International Transfer of Product Ownership (Link was in fine print)


    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/international_ownership_transfer_form1?c=us&cs=19&l=en&s=dhs&redirect=1

    Maybe you can let Dell know you purchased the system off EBay and hopefully they can assist. 


    UK Dell Tech Support

    http://support.euro.dell.com/support/downloads/index.aspx?c=uk&l=en&s=gen


    Search here and and find the link where you can order the recovery media for your system.


    Dell Forums.


    http://en.community.dell.com/forums/


    Search for Recovery Media or Recovery Media D600. 


    Also have you checked the laptop to see if there is a hidden partion? Sometimes companies place hidden partions on their systems which can be used to reformat the system when needed. You can see this when you visit My Computer and look for a separate drive such as D: or another letter then look here for the hidden recovery partion.


    Hopefully this additional information will help. Unfortunately all this information does fall outside our support scope for WGA but I wanted to try and get you pointed in the right direction for some sort of resolution.


    Take care


    Stephen :-)
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 21, 2009 4:51 PM
    Thursday, May 21, 2009 4:51 PM