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Error prompting that windows is not Genuine. RRS feed

  • Question

  • Hi,

    We have a licensed and activated windows but it is still receiving a popup alert that windows is not Genuine. Below is the MGADiag report. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Q799D-Y6JJ3-86WC6
    Windows Product Key Hash: NhiaeilolLeliTKRtmWljjyi0dc=
    Windows Product ID: 00392-914-0000007-85420
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {4D57F8D7-41B4-445E-9E7D-33ABAC48D241}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130505-1534
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4D57F8D7-41B4-445E-9E7D-33ABAC48D241}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-86WC6</PKey><PID>00392-914-0000007-85420</PID><PIDType>5</PIDType><SID>S-1-5-21-1887109144-68554716-1505965901</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3237-EU5</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>9SKT76AUS</Version><SMBIOSVersion major="2" minor="7"/><Date>20131114000000.000000+000</Date></BIOS><HWID>E44A0B00018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Coordinated Universal Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-9S   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: b793ff2d-9d80-407c-b521-85111c51028c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-914-000000-00-1044-7601.0000-1012017
    Installation ID: 007332144214519564856703529602111212811956283135573370
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 86WC6
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 11/04/2017 10:27:54

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:9:2017 12:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: KgAAAAAAAQABAAIAAAABAAAAAQABAAEA6GEkDPq+jPp0Ba4pQvTOgpZj

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TC-9S   
      FACP LENOVO TC-9S   
      HPET LENOVO TC-9S   
      MCFG LENOVO TC-9S   
      FPDT LENOVO TC-9S   
      SLIC LENOVO TC-9S   
      SSDT LENOVO TC-9S   
      SSDT LENOVO TC-9S   
      SSDT LENOVO TC-9S   
      ASF! LENOVO TC-9S   
      BGRT LENOVO TC-9S   
      TCPA LENOVO TC-9S   

    I have seen a post that the problem was caused by a missing Intel driver. Not sure what is causing the problem on my pc.

    Hope you can assist and recommend solution. Thanks.

    Tuesday, April 11, 2017 10:41 AM

Answers

  • The Product Key here is a Default Key - and can never be legally activated.

    The License type is a Volume License for Enterprise - you need to input the proper organisation's Key, either a KMS Key (and other required data) or their MAK Key.

    Click on the Start orb and type in the Search box

    SLUI.EXE 3

    Hit the Return key, and follow the instructions


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 11, 2017 1:55 PM
    Moderator