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Windows Validation problem RRS feed

  • Question

  • Hi

    Have a problem With My Windows Product, It started after my Motherboard & hard Drive failed,

    so I had repaired, they replaced my motherboard & hard drive, they also reinstalled Windows XP Pro.Service Pack 1 & also Service Pack 2.

    Now the Problem is I sent the computer with the original Windows Discs & also Drivers for the Hardware, So I went on the Net updated internet Explorer to IE7 no problem, So I went to download Windows Media Player 11, & when went to install it thats when I found my Validation key did not pass.

    Please can enyone tell me I can Get around this problem without the hassle of re-enstalling Windows again,

     because I can't afford to buy the Advantage Kit, Plus I Still have the the Product key of my Windows on the case of my Computer.

    P.S sorry about any spelling mistakes..

    Saturday, October 20, 2007 10:37 PM

Answers

  • Eddy,

     

    What happened to the original Windows Discs and drivers you provided the repair facility?  Did they not return them? Is your system a retail or custom purchase system?  The repair facility should use the software supplied and the product key you provided when they performed the repair. Then you should have received the software back which you provided. There are situations which can cause Windows to become non-genuine. Your situation is one example. Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or say a download which requires to validate windows. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

    Right now your best situation is to work with the repair facility and ask them how did they install windows. Ask if they used your product key along with the software which you provided. Also sounds like you did not receive your software back and I would request this back. 

     

     

    Stephen Holm, MS

    Monday, October 22, 2007 9:22 PM

All replies

  • Eddy,

     

    What happened to the original Windows Discs and drivers you provided the repair facility?  Did they not return them? Is your system a retail or custom purchase system?  The repair facility should use the software supplied and the product key you provided when they performed the repair. Then you should have received the software back which you provided. There are situations which can cause Windows to become non-genuine. Your situation is one example. Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or say a download which requires to validate windows. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

    Right now your best situation is to work with the repair facility and ask them how did they install windows. Ask if they used your product key along with the software which you provided. Also sounds like you did not receive your software back and I would request this back. 

     

     

    Stephen Holm, MS

    Monday, October 22, 2007 9:22 PM
  • My Sony Vaio came without any disk packs. I faced some problems with my system, tried to restore it, it won't restore to any check point, for weeks.

    I got in touch with Microsoft, I went to Sony sites, but had not joy at all. As the ultimate resort, I borrowed a CD from a friend and reloaded Windows.

    I still have my original key on my laptop. I have no idea how to go about it.

     

     

    Wednesday, February 27, 2008 7:48 PM
  • Hello Sasha,

     

    As long as you are using the same version of Windows on your computer that you have a product key for, such as having a key for Windows XP Home and you have that installed you may use the product key update tool located here: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=420092&SiteID=25.  You will also need to contact Sony directly to obtain replacement recovery media for your system.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Wednesday, February 27, 2008 9:39 PM