Win XP SP£ error - well done Microsoft! RRS feed

  • Question


    I have a vanilla Dell, with WinXP home.


    At the final reboot on installing the SP3 this morning I got...


    "A problem is preventing windows from accurately checking the licence for this computer. Error Code: 0x80004005"


    Now I can't get through login at all.


    The XP was pre-installed from Dell and has successfully downloaded updates for ages.  So it is a vaild licensed XP!


    Well done Microsoft.  Is anyone listening?

    Wednesday, May 7, 2008 12:53 PM


All replies

  • Hugh3226,



    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Lori MS

    Friday, May 9, 2008 11:01 PM
  • Hugh3226,


     You have a mismatched pidgen.dll file.  Here is the excerpt taken from your diagnostic report.  File Mismatch: c:\windows\system32\pidgen.dll.  “You may receive error code 0x80004005 or other error codes when you try to start a Windows XP-based computer”

    http://support.microsoft.com/kb/914232/en-us provides fix actions for various error codes. Please use method 2 to resolve your problem (you only need to do the pidgen.dll file and none of the others unless they are also missing):


    This indicates an internal error with Update.exe. It can happen if PidGen.dll is missing or corrupted, or if the user is running some sort of small business edition of Windows that isn’t configured properly.  


    Lori MS

    Wednesday, June 4, 2008 5:35 PM