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Failed validation for Office RRS feed

  • Question

  • I had to reinstall office on my machine and now it states I don't have valid software.  I am using a home-use program edition of Office XP professional that purchased through our corporate microsoft site through work.  I have run the diagnostic tool and below is what it states?  Any recommendations?

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-KGQD8-H88G3-XXG32
    Windows Product Key Hash: UZJNdYTy8XFR1twpeUHZhE0pq5I=
    Windows Product ID: 76488-022-3524806-22745
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {1741F3AA-E330-4890-BA8B-2EAAECAA6103}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1741F3AA-E330-4890-BA8B-2EAAECAA6103}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XXG32</PKey><PID>76488-022-3524806-22745</PID><PIDType>5</PIDType><SID>S-1-5-21-1220945662-2049760794-839522115</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7151</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20051018000000.000000+000</Date></BIOS><HWID>BAF639FF0184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B4014FB5DB73026</Val><Hash>Lb1+p9/kpgboRv8BkaX7qlk0L1k=</Hash><Pid>54186-786-1432515-17618</Pid><PidType>1</PidType></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>BB11D8370585DA2</Val><Hash>SJcX7YNhxOR2Zvq0h0JUrWIQ+Xc=</Hash><Pid>72079-721-0723351-55662</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, July 31, 2007 2:28 AM

Answers

  •  

    Can you try the following steps?  Please make sure you have your product key (for Office) available. 

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word (or your own personal favorite) and ACTIVATE it.
    5) After product activation is successful, try revalidating (this is the OGA part; Office Genuine Advantage) by visiting: 
    http://www.microsoft.com/genuine  and click "Validate Office"

    Please let us know if this resolves the problem.

    Wednesday, August 1, 2007 1:42 AM
  • This worked for me!

    Initially, Validation failed, saying that my copy of Office XP was not activated.

    After deleting the data.dat file and then re-activating, validation was successful.

    Friday, August 3, 2007 3:33 AM
  • Phil,

    Thanks a lot!!  Your solution has worked perfectly.  Thank for your time!

    Ben

    Friday, August 3, 2007 11:37 PM

All replies

  • You need to activate your installed version of Office XP.

     

    Tuesday, July 31, 2007 3:03 AM
  •  

    Can you try the following steps?  Please make sure you have your product key (for Office) available. 

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word (or your own personal favorite) and ACTIVATE it.
    5) After product activation is successful, try revalidating (this is the OGA part; Office Genuine Advantage) by visiting: 
    http://www.microsoft.com/genuine  and click "Validate Office"

    Please let us know if this resolves the problem.

    Wednesday, August 1, 2007 1:42 AM
  • i too could not validate microsoft office. i have tried the above steps and i could not find the data.dat file. can someone tell me wat else to try? i posted tis but my entry was deleted.

     

    Wednesday, August 1, 2007 5:49 AM
  • This worked for me!

    Initially, Validation failed, saying that my copy of Office XP was not activated.

    After deleting the data.dat file and then re-activating, validation was successful.

    Friday, August 3, 2007 3:33 AM
  • Antimatter

     

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    STephen Holm, MS

    Friday, August 3, 2007 10:18 PM
  • Phil,

    Thanks a lot!!  Your solution has worked perfectly.  Thank for your time!

    Ben

    Friday, August 3, 2007 11:37 PM