Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows Vista Home Premium Product Key you typed is Invalid RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Everyone,

    I have a hp dv6910us laptop and recently the hard disk crashed. I got a new Hard disk and installed Windows Vista Home Premium. I am trying to activate the windows installation with the OEM product key but it says the product key is invalid. How should I get the Windows Installation activated. Here is my MGADiag report.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF

    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=

    Windows Product ID: 89578-022-5000027-71429

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {AA36A4A5-BDDF-4CBE-A3E6-E3DBC74131DD}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.lh_sp2rtm.090410-1830

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Users\Hema\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{AA36A4A5-BDDF-4CBE-A3E6-E3DBC74131DD}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-3050244570-1448106456-3634111537</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.34 </Version><SMBIOSVersion major="2" minor="4"/><Date>20110322000000.000000+000</Date></BIOS><HWID>4A303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, RETAIL channel

    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89578-00142-022-500002-00-1033-6000.0000-1762011

    Installation ID: 017655879361375001112523972351563893121492698544463363

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: 76PKF

    License Status: Initial grace period

    Time remaining: 17760 minute(s) (12 day(s))

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: OgAAAAEABQABAAEAAQABAAAABAABAAEAeqgGi/ISdhu844jMBpiYYFC+RCzy9KbV27p0KBJarFZ4qg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC PTLTD APIC

    FACP NVIDIA MCP67-M

    SRAT AMD HAMMER

    HPET PTLTD HPETTBL

    BOOT PTLTD $SBFTBL$

    MCFG PTLTD MCFG

    TCPA Phoeni x

    SSDT PTLTD POWERNOW

    SLIC HPQOEM SLIC-MPC

     

    Thankx,

     

    HemaC

    Wednesday, July 13, 2011 8:59 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello HemaC

     

    "Windows License Type: Retail"

    It appears that you reinstalled using Retail software instead of the OEM recovery software included with your PC ( usually on a Recovery partition on the PC's hard drive.)

     

     My belief is that Retail software won't accept an OEM product key.  However, I also seem to remember some posters saying they have been able to get it to work.  My suspicion is that using an OEM key in Retail software isn't specifically designed to work, but sometimes does...but in your case, it didn't.

     

     The thing that I am sure will fix your issue is to reinstall using the OEM recovery software that came with the PC,  If when you installed using the retail software, you overwrote the recovery partition, then you can get replacement software from the PC's manufacturer.

     

    Thank you,

    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, July 13, 2011 10:22 PM
    Wednesday, July 13, 2011 10:19 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello HemaC

     

    "Windows License Type: Retail"

    It appears that you reinstalled using Retail software instead of the OEM recovery software included with your PC ( usually on a Recovery partition on the PC's hard drive.)

     

     My belief is that Retail software won't accept an OEM product key.  However, I also seem to remember some posters saying they have been able to get it to work.  My suspicion is that using an OEM key in Retail software isn't specifically designed to work, but sometimes does...but in your case, it didn't.

     

     The thing that I am sure will fix your issue is to reinstall using the OEM recovery software that came with the PC,  If when you installed using the retail software, you overwrote the recovery partition, then you can get replacement software from the PC's manufacturer.

     

    Thank you,

    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, July 13, 2011 10:22 PM
    Wednesday, July 13, 2011 10:19 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Darin Smith MS" wrote in message news:4ff1460c-1e8d-4db1-86df-7ea7e135f276...

    Hello HemaC

     

    "Windows License Type: Retail"

    It appears that you reinstalled using Retail software instead of the OEM recovery software included with your PC ( usually on a Recovery partition on the PC's hard drive.)

     

    Darin MS


    (Darin - that's a Default Key! <g>)
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 11:19 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Everyone,

    I have a hp dv6910us laptop and recently the hard disk crashed. I got a new Hard disk and installed Windows Vista Home Premium. I am trying to activate the windows installation with the OEM product key but it says the product key is invalid. How should I get the Windows Installation activated. Here is my MGADiag report.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF

    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=

    Windows Product ID: 89578-022-5000027-71429

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

    HemaC


    The problem with the current Key is that it's the Default Key - which cannot be activated.
     
    What media did you use for the reinstall? Retail Software DOES accept OEM Keys (done it myself a few times), although it can be picky (best to use an Full Ultimate disk rather than mess about with images)
     
    Please let us know the last 5 characters of the Key you are attempting to input - it's possibly the OEM_SLP Key form your manufacturer, rather than the OEM_COA Key that's needed, if you retrieved the Key using Magical JellyBean or Belarc, or the like.
     
    Please check the COA sticker on the case of your machine - if it's readable, then try using that Key instead of the one you have been attempting to use, using either the Change Product Key link on the System Properties page, or the SLUI 3 procedure.
    Note that you will probably have to activate the proper key by telephone.
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 14, 2011 7:23 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thankx Darin and Noel,

    Yes I am using a retail version of Windows. When my hard disk crashed I also lost the windows recovery partition. During the installation I tried to use the key provided on the COA sticker and the installation did not accept the key. I anyway installed it using the default key and after installation tried to change the product key to the one on the COA sticker. It always says that the key is invalid. I tried to get the key activated via phone and was told that since this key was given by HP and I had changed the default configuration I will need to get a different key from them. I thought that the product key should work fine on a retail version of Windows. any help will be appreciated.

     

    Thankx,

    HemaC

    Friday, July 15, 2011 2:45 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thankx Darin and Noel,

    Yes I am using a retail version of Windows. When my hard disk crashed I also lost the windows recovery partition. During the installation I tried to use the key provided on the COA sticker and the installation did not accept the key. I anyway installed it using the default key and after installation tried to change the product key to the one on the COA sticker. It always says that the key is invalid. I tried to get the key activated via phone and was told that since this key was given by HP and I had changed the default configuration I will need to get a different key from them. I thought that the product key should work fine on a retail version of Windows. any help will be appreciated.

     

    Thankx,

    HemaC


    For what version and edition of Windows is the COA sticker?
    The motherboard appears to be a valid one for a Vista install - but unless the Sticker states Home Premium, it's not valid for this install.
    How are you trying to change the Key?
    First option is to use the Change Product Key link at the bottom of the System Properties page.
    Second option is to use the SLUI 3 command from either the Search box or a CMD prompt.
    Third option is to rebuild the Licensing store, and then do either of the above (in case the store is broken) - instructions can follow if you need them.
     
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 15, 2011 7:00 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Noel D Paton" wrote in message news:5919ec12-dcee-49bc-aa70-1167bbbab84c...
     
    First option is to use the Change Product Key link at the bottom of the System Properties page.
    Second option is to use the SLUI 3 command from either the Search box or a CMD prompt.
    Third option is to rebuild the Licensing store, and then do either of the above (in case the store is broken) - instructions can follow if you need them.

     
    I forgot to mention - you will need to activate by phone for all options!
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 15, 2011 7:43 AM
    Moderator