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    I'm repairing a neighbour's 13 year old son's laptop. The machine was bought new from on of the largest retailers in the UK, and has always been fine until recently.

    He's on a school trip to France at the moment (that's why I was given it to look at) so I can't ask him questions till the end of the week, but the laptop is I believe about 2.5 years old, runs Home Premium 7, and has never been back to the retailer for any repairs. However recently (I believe a few weeks ago, but I need to clarify this) he started getting messages saying the software was not genuine. As most kids do, he soon found out that the message went away after a while and he ignored it till he could be away from his laptop on his school trip to France.

    The lad is not a computer expert, so I do not think he has been messing round with the settings, but of course, who knows what so called friends may do.

    So I've run the diagnostics tool, and I get this result

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E5D422A1-F165-45BA-B098-4635BB3F3672}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E5D422A1-F165-45BA-B098-4635BB3F3672}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1032773717-792671550-1318446238</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090922000000.000000+000</Date></BIOS><HWID>30023907018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15D15F546A2D73C</Val><Hash>R3Yt/9JadUJAgvbIcjHn4/kg8S4=</Hash><Pid>81602-926-1223274-68650</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2682009
    Installation ID: 021181305231970046426482136630275124423763852561712245
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 2
    Trusted time: 01/04/2012 21:34:33

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:4:2012 17:29
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqjuyXxqvOx6f2zO9mXWFfh+sPa+okbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm


     

     

     

     

     

     

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  The Label is almost completely obliterated by wear and tear. I can just about make out 21 of the 25 digits of the Code on the COA. I can see bits of the missing letters, and may be able to get it by trial and error. Not sure if it is meant to be the same code as the "Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9" quoted in the report, but it is different.

    2.  Does it read "OEM Software" or "OEM Product" in black lettering? I cannot see

    3.  Or, does it have the computer manufacturer's name in black lettering? I cannot see

    Not sure if it helps, but the laptop is a Compaq, retailed by a major high street name in the UK.

    Any help you can give would be welcome.

    Thanks

    Colin

    Sunday, April 1, 2012 8:59 PM

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    No success yet!

    I'm going to take the laptop into a design studio with top quality lighting and see if we can get a better view on the missing characters.

    More to come

    Monday, April 2, 2012 11:34 AM

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    "bonalymac" wrote in message news:30458338-4d26-4028-9a1a-099bd72e49e2...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090922000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 2
    Trusted time: 01/04/2012 21:34:33

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table


    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  The Label is almost completely obliterated by wear and tear. I can just about make out 21 of the 25 digits of the Code on the COA. I can see bits of the missing letters, and may be able to get it by trial and error. Not sure if it is meant to be the same code as the "Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9" quoted in the report, but it is different.

    2.  Does it read "OEM Software" or "OEM Product" in black lettering? I cannot see

    3.  Or, does it have the computer manufacturer's name in black lettering? I cannot see

    Not sure if it helps, but the laptop is a Compaq, retailed by a major high street name in the UK.

    Any help you can give would be welcome.

    Thanks

    Colin

     
    To answer your numbered points....
    1) this is normal for machines from large manufacturers
    2) Not really relevant
    3) Doesn't matter :)
     
    The problem is that the OEM_SLP Key used by major manufacturers when installing their machines uses data from the BIOS SLIC table in order to self-activate. The SLIC table in your machine appears to be corrupted somehow - or at least the OS thinks it is.
     
    The normal solution is to change the Product Key to the one on the sticker, which doesn't rely on the SLIC table.
     
    You say that you can read all but 4 characters of the COA sticker Key - have you tried a bright light and magnifier? (I find a torch at a very shallow angle works wonders)
    If you can make educated guesses at the remaining 4, then the variables become manageable - but you're really stretching it.
    To help, there are a number of 'disallowed' characters for Keys - they are
    E U I O A S L Z N and 1 0
    This does at leas bring it down to a maximum of 25 possibilities per lost character - or roughly 400,000 options for 4 characters. If you can bring it down to 2 characters with say 4 possibles, and 2 with say 10 possibles, this bring the options down to a more manageable 1600 :)
    In real terms, if you can get it down to 2 characters, you have a chance.
     
    If you cannot do that, your best option is to attempt a System Recovery using the manufacturer's Recovery media, and hope that the problem is with the OS, rather than the BIOS itself
     
    The only other option is to attempt a BIOS refresh using the latest update from the manufacturer for that machine model.
     
     
    If all the above fail, then you will have to purchase a new Full Retail license for Windows 7 Home Premium, and use the Key from that to make the system genuine.
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 1, 2012 10:26 PM
    Moderator
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    Thanks for such a prompt reply, and such a helpful one.

    When i said I couldn't read 4 of the numbeers I didn't give you quite the whole story. There is enough there to eliminate certain characters. The suggestion of the torch also helped. So as a result, I think I'm down to just 1 character, and I can see that it has aleast a partial vertical line. Your help with the excluded nos gives me just 11 (I think) that it could be.

    Off to try and change it and will let you know the outcome.

    Once again thanks for your help. It really is much appreciated.

    Colin

    Sunday, April 1, 2012 11:06 PM
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    Well there's a surprise. It didn't work first time.

    Its after midnight here, and the eyes are struggling under artificial light. I'll see what the daylight brings in the morning!

    Colin

     
    Sunday, April 1, 2012 11:32 PM
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    "bonalymac" wrote in message news:245f68fa-cfd2-45a9-8f55-1585fe67885e...

    Well there's a surprise. It didn't work first time.

    Its after midnight here, and the eyes are struggling under artificial light. I'll see what the daylight brings in the morning!

    Colin

     
     
    If at first you don't succeed......  :)
     
    Good luck!
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 2, 2012 12:05 AM
    Moderator
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    No success yet!

    I'm going to take the laptop into a design studio with top quality lighting and see if we can get a better view on the missing characters.

    More to come

    Monday, April 2, 2012 11:34 AM
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    No further reply from the original Poster.

    Issue is assumed to be resolved.

    Darin MS

    Monday, April 9, 2012 6:28 PM