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win 7 Validation issues

Question
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I'm repairing a neighbour's 13 year old son's laptop. The machine was bought new from on of the largest retailers in the UK, and has always been fine until recently.
He's on a school trip to France at the moment (that's why I was given it to look at) so I can't ask him questions till the end of the week, but the laptop is I believe about 2.5 years old, runs Home Premium 7, and has never been back to the retailer for any repairs. However recently (I believe a few weeks ago, but I need to clarify this) he started getting messages saying the software was not genuine. As most kids do, he soon found out that the message went away after a while and he ignored it till he could be away from his laptop on his school trip to France.
The lad is not a computer expert, so I do not think he has been messing round with the settings, but of course, who knows what so called friends may do.
So I've run the diagnostics tool, and I get this result
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E5D422A1-F165-45BA-B098-4635BB3F3672}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E5D422A1-F165-45BA-B098-4635BB3F3672}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1032773717-792671550-1318446238</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090922000000.000000+000</Date></BIOS><HWID>30023907018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15D15F546A2D73C</Val><Hash>R3Yt/9JadUJAgvbIcjHn4/kg8S4=</Hash><Pid>81602-926-1223274-68650</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2682009
Installation ID: 021181305231970046426482136630275124423763852561712245
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F059.
Remaining Windows rearm count: 2
Trusted time: 01/04/2012 21:34:33Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:4:2012 17:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqjuyXxqvOx6f2zO9mXWFfh+sPa+okbKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm
Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:
1. The Label is almost completely obliterated by wear and tear. I can just about make out 21 of the 25 digits of the Code on the COA. I can see bits of the missing letters, and may be able to get it by trial and error. Not sure if it is meant to be the same code as the "Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9" quoted in the report, but it is different.
2. Does it read "OEM Software" or "OEM Product" in black lettering? I cannot see
3. Or, does it have the computer manufacturer's name in black lettering? I cannot see
Not sure if it helps, but the laptop is a Compaq, retailed by a major high street name in the UK.
Any help you can give would be welcome.
Thanks
Colin
Sunday, April 1, 2012 8:59 PM
Answers
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No success yet!
I'm going to take the laptop into a design studio with top quality lighting and see if we can get a better view on the missing characters.
More to come
- Marked as answer by Darin Smith MS Monday, April 9, 2012 6:28 PM
Monday, April 2, 2012 11:34 AM
All replies
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"bonalymac" wrote in message news:30458338-4d26-4028-9a1a-099bd72e49e2...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090922000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F059.
Remaining Windows rearm count: 2
Trusted time: 01/04/2012 21:34:33Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:1. The Label is almost completely obliterated by wear and tear. I can just about make out 21 of the 25 digits of the Code on the COA. I can see bits of the missing letters, and may be able to get it by trial and error. Not sure if it is meant to be the same code as the "Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9" quoted in the report, but it is different.
2. Does it read "OEM Software" or "OEM Product" in black lettering? I cannot see
3. Or, does it have the computer manufacturer's name in black lettering? I cannot see
Not sure if it helps, but the laptop is a Compaq, retailed by a major high street name in the UK.
Any help you can give would be welcome.
Thanks
Colin
To answer your numbered points....1) this is normal for machines from large manufacturers2) Not really relevant3) Doesn't matter :)The problem is that the OEM_SLP Key used by major manufacturers when installing their machines uses data from the BIOS SLIC table in order to self-activate. The SLIC table in your machine appears to be corrupted somehow - or at least the OS thinks it is.The normal solution is to change the Product Key to the one on the sticker, which doesn't rely on the SLIC table.You say that you can read all but 4 characters of the COA sticker Key - have you tried a bright light and magnifier? (I find a torch at a very shallow angle works wonders)If you can make educated guesses at the remaining 4, then the variables become manageable - but you're really stretching it.To help, there are a number of 'disallowed' characters for Keys - they areE U I O A S L Z N and 1 0This does at leas bring it down to a maximum of 25 possibilities per lost character - or roughly 400,000 options for 4 characters. If you can bring it down to 2 characters with say 4 possibles, and 2 with say 10 possibles, this bring the options down to a more manageable 1600 :)In real terms, if you can get it down to 2 characters, you have a chance.If you cannot do that, your best option is to attempt a System Recovery using the manufacturer's Recovery media, and hope that the problem is with the OS, rather than the BIOS itselfThe only other option is to attempt a BIOS refresh using the latest update from the manufacturer for that machine model.If all the above fail, then you will have to purchase a new Full Retail license for Windows 7 Home Premium, and use the Key from that to make the system genuine.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, April 1, 2012 10:26 PMModerator -
Thanks for such a prompt reply, and such a helpful one.
When i said I couldn't read 4 of the numbeers I didn't give you quite the whole story. There is enough there to eliminate certain characters. The suggestion of the torch also helped. So as a result, I think I'm down to just 1 character, and I can see that it has aleast a partial vertical line. Your help with the excluded nos gives me just 11 (I think) that it could be.
Off to try and change it and will let you know the outcome.
Once again thanks for your help. It really is much appreciated.
Colin
Sunday, April 1, 2012 11:06 PM -
Well there's a surprise. It didn't work first time.
Its after midnight here, and the eyes are struggling under artificial light. I'll see what the daylight brings in the morning!
Colin
Sunday, April 1, 2012 11:32 PM -
"bonalymac" wrote in message news:245f68fa-cfd2-45a9-8f55-1585fe67885e...
Well there's a surprise. It didn't work first time.
Its after midnight here, and the eyes are struggling under artificial light. I'll see what the daylight brings in the morning!
Colin
If at first you don't succeed...... :)Good luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, April 2, 2012 12:05 AMModerator -
No success yet!
I'm going to take the laptop into a design studio with top quality lighting and see if we can get a better view on the missing characters.
More to come
- Marked as answer by Darin Smith MS Monday, April 9, 2012 6:28 PM
Monday, April 2, 2012 11:34 AM -
No further reply from the original Poster.
Issue is assumed to be resolved.
Darin MS
Monday, April 9, 2012 6:28 PM