Unable to install Windows XP Genuine Advantage Validation Tool

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  Dpsenner,

   

       Are you receiving any error codes or messenging whatsoever that would indicate what the problem is you are experiencing? Did you experience any complications whatsoever during the upgrade process? If so please include that information. Please visit Windows Update Troubleshooter located here:   http://v4.windowsupdate.microsoft.com/troubleshoot/ .  Please run the MGA Diagnostic Tool and provide us with the results back in this thread. In turn we can analyze your situation and provide you with a resolution.

   

       Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

   

  Step 2 is tell us about the COA. Tell us:

  
  1. What edition of Windows XP is it for, Home, Pro, or Media Center?
  2. Does it read "OEM Software" or "OEM Product" in black lettering?
  3. Or, does it have the computer manufacturer's name in black lettering?
  4. DO NOT post the Product Key.
  5. Please also provide a short description of the issue you are experiencing.

   

  NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.
  

  Thank you,

   

  Stephen Holm, MS

  Wednesday, November 14, 2007 6:49 PM
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  Problem has been resolved. Thank you.

   

  Wednesday, November 14, 2007 7:11 PM
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  Dpsenner,

   

  We are glad to hear all has been resolved. Can you please let me know what the fix action/s were as well as any error codes you experienced so I may be able to share with others in the future?

   

   

  Thank you,

   

  Stephen Holm, MS

   

  Wednesday, November 14, 2007 10:03 PM
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  Diagnostic Report (1.7.0066.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-*****_******G7T7W
  Windows Product Key Hash: okaL5J9/6GAyyHAffHB6+WVcs3Y=
  Windows Product ID: 76487-338-5849637-22590
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {577B0711-2190-4818-B65E-9F340A123A6D}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.59.1
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.17.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{577B0711-2190-4818-B65E-9F340A123A6D}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G7T7W</PKey><PID>76487-338-5849637-22590</PID><PIDType>5</PIDType><SID>S-1-5-21-343818398-813497703-1957994488</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20041020000000.000000+000</Date></BIOS><HWID>236538370184BC4D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57125</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55258</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Step 2:

  1. Windows XP Pro w/SP 2

  2. downloaded from MSDN

  3. Unable to install Windows XP Genuine Advantage Validation Tool.  When clicking update history, failed does not appear.  Unable to install Security updates without the Windows Validation Tool.

  Thursday, November 29, 2007 11:19 PM
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  Hello Promyse,

   

  Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

  In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

  Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

   

  Step 2 is telling us about the COA. Tell us:

  1. What edition of Windows XP is it for, Home, Pro, or Media Center?

  2. Does it read "OEM Software" or "OEM Product" in black lettering?

  3. Or, does it have the computer manufacturer's name in black lettering?

  4. DO NOT post the Product Key.

  5. Please also provide a short description of the issue you are experiencing.

   

  NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

   

  Thank you,

   

  Stephen Holm,MS

  Saturday, December 1, 2007 12:43 AM
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  I am having the same problem but just with updating Windows XP Home.

   

  Diagnostic Report (1.7.0066.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-VGB22-9MMR6-38QDK
  Windows Product Key Hash: W8oiIzs4W7UXjhIEZIAeHrjqs4w=
  Windows Product ID: 76475-018-1486995-21890
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {20FC057E-17EB-49C9-8777-0DE37C27354E}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.5.530.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2989-80070002

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{20FC057E-17EB-49C9-8777-0DE37C27354E}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-38QDK</PKey><PID>76475-018-1486995-21890</PID><PIDType>5</PIDType><SID>S-1-5-21-602162358-1275210071-839522115</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KT600-8237</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20041215000000.000000+000</Date></BIOS><HWID>A7893BE70184205F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

   

  Tuesday, December 4, 2007 5:37 PM
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  Same problem....with updating my Windows XP Home.  See below....

   

   

  Diagnostic Report (1.7.0066.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-VGB22-9MMR6-38QDK
  Windows Product Key Hash: W8oiIzs4W7UXjhIEZIAeHrjqs4w=
  Windows Product ID: 76475-018-1486995-21890
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {20FC057E-17EB-49C9-8777-0DE37C27354E}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.5.530.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2989-80070002

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{20FC057E-17EB-49C9-8777-0DE37C27354E}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-38QDK</PKey><PID>76475-018-1486995-21890</PID><PIDType>5</PIDType><SID>S-1-5-21-602162358-1275210071-839522115</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KT600-8237</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20041215000000.000000+000</Date></BIOS><HWID>A7893BE70184205F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

   

  Tuesday, December 4, 2007 5:39 PM
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  Unable to install Windows XP Genuine Advantage Validation Tool

  Tuesday, December 4, 2007 9:10 PM
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  Hello,

   

  Resolution Steps for Manual ActiveX Installation WGA

  Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

  Step 1: WGA Manual ActiveX Installation

   

  1.      Click the Start button, then click “Run”

  2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

  3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

  4.      Click the Start button, then click “Run”

  5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

  6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

  7.      Click the Start button, then click “Run”

  8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

  9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

   

   

  After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

   

  Should you have additional problems please review the knowledge base (KB) article “How to activate Windows XP” located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

   

              Restart the computer and contact the Microsoft Activation Center to re-activate Windows should there be problems should you need assistance. Activation and registration of a Microsoft product is located @:  http://support.microsoft.com/kb/326851/en-us . 

  The Windows Activation Center can be reached at (888) 571-2048 from 8:00 AM to 10:00 PM Pacific Time.

   

   

   

  Thank you,

   

  Stephen Holm, MS

  Wednesday, December 5, 2007 3:13 AM
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  Hi,

   

  I am having the same problem, please help.  All suggestions have been ran.  My problem indicates no XP security updates can be installed and the first update is the Genuine Advantage Validation Tool.  The word Microsoft office 07 application won't open at all (even after trying in safe mode).  I'm not sure if this has to do with the failure to install these critical updates.

   

  Thanks

   

  Diagnostic Report (1.7.0066.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-QBCQ2-QVKM3-XTT9W
  Windows Product Key Hash: iqaqSpEjaSQ8L3hReH6JFN3lqAw=
  Windows Product ID: 55274-OEM-2249155-71867
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {409F7554-7051-41EA-9EDA-14CE3CD92680}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.17.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 100 Genuine
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{409F7554-7051-41EA-9EDA-14CE3CD92680}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XTT9W</PKey><PID>55274-OEM-2249155-71867</PID><PIDType>3</PIDType><SID>S-1-5-21-3297468485-3991781395-4199638251</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>TP-1R___</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETDOWW (3.20 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20060227000000.000000+000</Date></BIOS><HWID>00433E07018400DC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>IBM Corporation</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>86503D7A3E4A771</Val><Hash>AXli5FWWRv4OHE8TkvHPtFEdcG0=</Hash><Pid>81599-952-4033515-65776</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Tuesday, December 18, 2007 5:53 AM
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  Ellen861,

   

  At the moment your installations of XP Pro and Office 2007 Enterprise are showing as Genuine.

   

  Since your problem has survived all posted solutions, and is in reality a Windows Update problem, may I suggest that you open Windows Updates, locate the link for Help and Support, and follow the suggested paths.  Microsoft offer free online and telephone support for Windows Updates, IMO that's your best option at the moment.

   

  Good Luck!

   

  Tuesday, December 18, 2007 3:10 PM
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  Good Morning Ellen,

   

  Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation” located @ http://support.microsoft.com/kb/943144 . Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

   

  Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130).   If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:
  
  Step 1. Open Notepad (or any text editor).
  
  Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):
  
  regsvr32 /s wuapi.dll
  regsvr32 /s wuaueng1.dll
  regsvr32 /s wuaueng.dll
  regsvr32 /s wucltui.dll
  regsvr32 /s wups2.dll
  regsvr32 /s wups.dll
  regsvr32 /s wuweb.dll
  
  Step 3. Save the file to your desktop, using a .bat or .cmd extension.
  
  Step 4. Double-click the icon of the .bat or .cmd file.
  
  Step 5. A command window will open, run the commands, and then close.
  
  The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

   

  Please let me know if this works.  Thank you.

   

   

  Stephen Holm, MS
  WGA Forum Manager

   

  Tuesday, December 18, 2007 4:58 PM
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  Resolution Steps for Manual ActiveX Installation WGA

  Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

  Step 1: WGA Manual ActiveX Installation

   

  1.      Click the Start button, then click “Run”

  2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

  3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

  4.      Click the Start button, then click “Run”

  5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

  6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

  7.      Click the Start button, then click “Run”

  8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

  9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

   

   

  Thanks alot, worked for me

  Thursday, December 20, 2007 7:24 PM
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  Hi,

   

  THANK YOU.  The updates installed successfully by Method 1 --> Register the Wups2.dll file in Windows, steps as outlined here: http://support.microsoft.com/kb/943144

   

  THANKS A MILLION

  Thursday, December 20, 2007 10:26 PM
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  have run the fixes that have been told but still not working

  tells me that the Validation Status: is Genuine

   

   

  Sunday, February 3, 2008 10:20 PM
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  Hello Aussie55,

   

  Can you please explain in detail the issue(s) you are having?  Are you getting any error messages or error codes?  Please run the MGA diagnostic tool as discussed here: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2170194&SiteID=25 and provide us with the results so we may further assist you with your problem.

   

  Thank you,

  Matt Prall, MS
  WGA Forum Manager

  Monday, February 4, 2008 6:26 PM
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  Unable to install Windows XP Genuine Advantage Validation Tool

   

  help please

   

  Diagnostic Report (1.7.0069.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ
  Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=
  Windows Product ID: 76477-OEM-2111907-00101
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {F02ADCE1-D843-4D47-BDA1-548F7C9019A7}(1)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.5.554.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.5.554.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 103 Blocked VLK
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{F02ADCE1-D843-4D47-BDA1-548F7C9019A7}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>76477-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1403070364-2376499608-2144598727</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>hp compaq nx9105 (PG691EA#ABU)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard </Manufacturer><Version>F.30</Version><SMBIOSVersion major="2" minor="31"/><Date>20041021000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>F8BD3907018400DC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65593</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Saturday, February 23, 2008 2:56 PM
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  Hello pantelispyla,

   

  Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:

  Office Status: 103 Blocked VLK.

  We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

   

  Also please review the Validation Advisor for further guidance at:

  https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

   

      First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

   

  Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Reporting piracy will assist in stopping unscrupulous business practices.  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

   

                   Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

   

  Thank you,

  Matt Prall, MS
  WGA Forum Manager

  Tuesday, February 26, 2008 5:14 PM
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  Hi, I too am having problems downloading this windows update... I have followed instruction in one of your posts to download the diagnostic tool and have copied and pasted the following... (I have deleted the product key and ID from this also)  Please help - this is annoying!

   

  Diagnostic Report (1.7.0069.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-

  Windows Product Key Hash:
  Windows Product ID:
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {CD5BB37E-EA94-4D5C-BB5E-93173AE71C5B}(1)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.18.5
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{CD5BB37E-EA94-4D5C-BB5E-93173AE71C5B}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7W8C3</PKey><PID>76477-OEM-2147824-31253</PID><PIDType>3</PIDType><SID>S-1-5-21-606747145-1123561945-682003330</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="3"/><Date>20041123000000.000000+000</Date></BIOS><HWID>E80E39D70184BC6D</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57143</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

   

   

  Saturday, March 1, 2008 5:21 AM
• 

  

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  Hello Eagle Angel,

   

  Hello pantelispyla,

   

  Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:

  Office Status: 114 Blocked VLK.

  We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

   

  Also please review the Validation Advisor for further guidance at:

  https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

   

      First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

   

  Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Reporting piracy will assist in stopping unscrupulous business practices.  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

   

                   Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

   

  Thank you,

  Matt Prall, MS
  WGA Forum Manager

   

  Monday, March 3, 2008 7:07 PM
• 

  

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  hi stephon

  i am Unable to install Windows XP Genuine Advantage Validation Tool

  i ran the utility and the info is below

   

  Diagnostic Report (1.7.0069.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
  Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
  Windows Product ID: 76487-OEM-2211906-00102
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {0E074673-CB4E-4CDE-A2B6-BFF45EED3CB6}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.3.254.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{0E074673-CB4E-4CDE-A2B6-BFF45EED3CB6}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1227653293-173620554-579571880</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXC061                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>1AED3DCF0184606E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron MXC061</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

   

   

  OS Name Microsoft Windows XP Professional
  System Manufacturer Dell Inc.
  

  Saturday, March 8, 2008 5:11 PM
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  Diagnostic Report (1.7.0095.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-BD3MB-F8WG7-WF4Q8
  Windows Product Key Hash: KQ9yruvgu4pbDa1wCJWGxgshozI=
  Windows Product ID: 76477-OEM-2161281-65763
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {2BB87094-3432-46CD-82E0-D409A75FB39E}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.18.5
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  WGATray.exe Signed By: Microsoft
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Enterprise 2007 - 103 Blocked VLK
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
  File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]
  File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.2180]
  File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]
  File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.2180]
  File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]
  File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]
  File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
  File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
  File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
  File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
  File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{2BB87094-3432-46CD-82E0-D409A75FB39E}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WF4Q8</PKey><PID>76477-OEM-2161281-65763</PID><PIDType>3</PIDType><SID>S-1-5-21-1957994488-343818398-1801674531</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo A7640 </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080011 </Version><SMBIOSVersion major="2" minor="3"/><Date>20041214000000.000000+000</Date><SLPBIOS>FSC SYSTEM, FUJITSU SIEMENS, FUJITSU SIEMENS, FSC SYSTEM</SLPBIOS></BIOS><HWID>76A53507018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Fujitsu Siemens Computers</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65296</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

   

   

  Unable to install updates as i keep on getting an error msg pop up about windows unable to install the

• Windows Genuine Advantage Validation Tool (KB892130)

  How can i resolve this problem?