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Purchased a laptop, is Windows genuine? RRS feed

  • Question

  • I am a student starting college this fall, and in January I purchased used a Samsung R580 laptop from ebay.com.

    It was supposed to come with Windows Home Premium but it came already loaded with Windows 7 Ultimate, 64 bit.

     It did not come with a key, or an installation CD. It seems to pass Windows Validation, but after some research it appears it may be an illegal copy. 

    My question, is with the receipt from Ebay.com and a picture of the COA Sticker along with the model number and any other information I can give about the computer, is there any way I can recover the legitimate copy of Windows 7 Home Premium the OEM shipped it with? 

     


    • Edited by macmccune Tuesday, July 10, 2012 6:17 AM
    Tuesday, July 10, 2012 6:15 AM

Answers

All replies

  • No one- can tell anything without an MGADiag report. :)

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

     If the COA sticker is for Home Premium, you can order a set of Recovery disks from Samsung for reinstall, or download a Retail ISO of HomePremium, and reformat/reinstall with that.

    I would always recommend a reformat/reinstall on a second-hand computer anyhow - you never know what the previous owner has left behind!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 10, 2012 9:10 AM
    Moderator
  • Please comply with the first sticky at the top of this forum page titled, "Please Read Before Posting."

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Tuesday, July 10, 2012 12:36 PM
    Answerer
  • I actually downloaded the MGADiag, just forgot to post the info.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KHGCQ-7DDY6-TF7CD
    Windows Product Key Hash: YTcSHmTpekJgEHsEqFbudB5IfdE=
    Windows Product ID: 00426-OEM-8992662-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7A808A15-74D4-43A5-96B7-79769AF81A81}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Samsung.Samsung-PC.000\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A808A15-74D4-43A5-96B7-79769AF81A81}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TF7CD</PKey><PID>00426-OEM-8992662-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-3057942821-453977384-4169987968</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>R580/R590                  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>11JB.M044.20100622.hkk</Version><SMBIOSVersion major="2" minor="6"/><Date>20100622000000.000000+000</Date></BIOS><HWID>E1A43807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600015-02-1033-7601.0000-2772011
    Installation ID: 011233490563143833925464524010467196912914171291335996
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TF7CD
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 7/11/2012 7:42:04 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:9:2012 01:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAAABAAAAAwABAAEA6GFqloAXdxbAQZpR6CnsHHA7YsoOBeJSXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      SLIC SECCSD LH43STAR
      SSDT PmRef CpuPm

    The version on the sticker is  

    Windows 7 Home Premium OA

    Samsung Electronics

    The product key on the sticker is no longer legible, as the sticker is pretty worn down.

    Where do I order the set of recovery disks? I am used to Acer laptops, which include a partition of the factory image.

    I was trying to reformat, (because it is a used computer) and that is why I was wondering my best option for recovery at this point.


    Wednesday, July 11, 2012 11:48 AM
  • very interesting.

    With a Home Premium COA sticker, the installed Ultimate is definitely counterfeit, whatever the diagnostics say.

    Assuming your Home Premium Key is legible, your cheapest option is to download the Windows 7 Home Premium SP1 refresh build from the link here....

    http://www.heidoc.net/joomla/technology-science/microsoft

    (make sure you gee the right language!) - You can then do a clean install with that, using the Key on the COA.

    If you like the Samsung bundled utilities, or the Key is not legible, then you should contact them and order a set of Recovery disks for your machine.

    If for whatever reason the will not send you a set of disks, you can try ordering from the more reputable third-party services such as restoredisks.com


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, July 11, 2012 12:21 PM
    Moderator
  • very interesting.

    With a Home Premium COA sticker, the installed Ultimate is definitely counterfeit, whatever the diagnostics say.

    Assuming your Home Premium Key is legible, your cheapest option is to download the Windows 7 Home Premium SP1 refresh build from the link here....

    http://www.heidoc.net/joomla/technology-science/microsoft

    (make sure you gee the right language!) - You can then do a clean install with that, using the Key on the COA.

    If you like the Samsung bundled utilities, or the Key is not legible, then you should contact them and order a set of Recovery disks for your machine.

    If for whatever reason the will not send you a set of disks, you can try ordering from the more reputable third-party services such as restoredisks.com


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    The COA sticker is not legible, and there is no option for Samsung at restoredisks.com

    I will try to contact customer support.

    Monday, July 16, 2012 2:24 PM
  • Contact Samsung Support and request a Windows 7 recovery disc.

    Carey Frisch

    Monday, July 16, 2012 2:38 PM
    Moderator
  • Five days later, and you still don't get the right link?

    http://www.samsung.com/us/support/


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, July 16, 2012 2:46 PM
    Moderator