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Office isn't detected by OGA

Question
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My copy of Microsoft Office Professional Academic 2010 with Business Contact Manager for Outlook 2010 isn't detected by OGA but it is genuine and it is installed. Why?
Thanks.
Thursday, September 2, 2010 11:01 AM
Answers
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Hello Nuno Pimenta,
Your situation is expected behavior.
The Office Genuine Advantage Validation web site, and the mgadiag utility, have not yet been updated to work with Office 2010.
AFAIK, there is no set date for when the site and the utility will be updated to work with Office 2010.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Thursday, September 2, 2010 8:14 PM
- Edited by Dan at IT Associates Friday, September 3, 2010 11:41 AM typo
Thursday, September 2, 2010 3:58 PM
All replies
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My copy of Microsoft Office Professional Academic 2010 with Business Contact Manager for Outlook 2010 isn't detected by OGA but it is genuine and it is installed. Why?
Thanks.
Diagnostic ToolDiagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DVCTB-V4F4X-F2242
Windows Product Key Hash: /sUnU+sx8v2FRzNLOzIrWnC5znk=
Windows Product ID: 00426-260-1983077-85716
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {565126B0-A015-42FE-9DAD-DA1371E96327}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{565126B0-A015-42FE-9DAD-DA1371E96327}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-F2242</PKey><PID>00426-260-1983077-85716</PID><PIDType>5</PIDType><SID>S-1-5-21-739191488-3785896155-2567396551</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070712000000.000000+000</Date></BIOS><HWID>96BA3607018400FE</HWID><UserLCID>0816</UserLCID><SystemLCID>0816</SystemLCID><TimeZone>Hora padrão de GMT(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Versão do serviço de licenciamento de software: 6.1.7600.16385Nome: Windows(R) 7, Ultimate edition
Descrição: Windows Operating System - Windows(R) 7, RETAIL channel
ID da Activação: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
ID da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID Expandido: 00426-00170-260-198307-01-2070-7600.0000-2412010
ID da Instalação: 021330934866867236119166385532793813110864021020971270
URL de Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338
URL de Certificado do Computador: http://go.microsoft.com/fwlink/?LinkID=88339
URL da Licença de Utilização: http://go.microsoft.com/fwlink/?LinkID=88341
URL de Certificado da Chave do Produto: http://go.microsoft.com/fwlink/?LinkID=88340
Chave de Produto Parcial: F2242
Estado da Licença: Licenciado
Contagem de rearmamentos restantes do Windows: 3
Hora fidedigna: 02-09-2010 12:29:51Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAJJS8u4DlrCvqTpCQtGUGMnVfQFgKEfRIOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CALISTGA
FACP TOSINV TOSINV00
HPET INTEL CALISTGA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALISTGA
TCPA PTLTD CALISTGA
APIC INTEL CALISTGA
SLIC TOSINV TOSINV00
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPriThursday, September 2, 2010 11:30 AM -
Hello Nuno Pimenta,
Your situation is expected behavior.
The Office Genuine Advantage Validation web site, and the mgadiag utility, have not yet been updated to work with Office 2010.
AFAIK, there is no set date for when the site and the utility will be updated to work with Office 2010.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Thursday, September 2, 2010 8:14 PM
- Edited by Dan at IT Associates Friday, September 3, 2010 11:41 AM typo
Thursday, September 2, 2010 3:58 PM -
And why Windows Internet Explorer can't identify Office PID automaticaly for customer support?
Thanks.
Friday, September 3, 2010 9:51 AM -
Hello Nuno Pimenta,
The Office 2010 Product ID is viewable from within the Office program itself. AFAIK this has been the case since Office 95.
Internet Explorer has never had the native ability to display the Product ID of other Microsoft products.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97Friday, September 3, 2010 11:43 AM -
Hello Nuno Pimenta,
The Office 2010 Product ID is viewable from within the Office program itself. AFAIK this has been the case since Office 95.
Internet Explorer has never had the native ability to display the Product ID of other Microsoft products.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97Them, why it asks for automaticaly detect when I select Office 2010?
Thanks.
- Edited by Nuno Pimenta Saturday, September 4, 2010 9:35 PM
Saturday, September 4, 2010 6:52 PM -
Hello Nuno Pimenta,
The Office 2010 Product ID is viewable from within the Office program itself. AFAIK this has been the case since Office 95.
Internet Explorer has never had the native ability to display the Product ID of other Microsoft products.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
What is AFAIK?Thanks.
Them, why it asks for automaticaly detect?
Thanks.
Saturday, September 4, 2010 9:31 PM