Customer webchat process and what login name to use?

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  I'd like to use part of the Communicator APIs to let customers start a messaging session with internal tech support.  They wouldn't need to see the internal people, but the internal people would need to be able to pick up a chat request and take it from there.

   

  What user name would the customer connect as, and are there any examples out there of similar functionality?

   

  Thank you.

  Tuesday, October 16, 2007 5:29 PM