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Office 2003 home use program not working RRS feed

  • Question

  • Hi

    After installing the genuine advantage update on my pc Office 2003 launches with errors saying it will be marked as non-genuine. I purchased the copy of Office 2003 as part of the home use program through my employer, UBS Investment Bank.

    Can this be resolved.

    Thank you

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 55274-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2593A43E-230C-47A2-8E0F-0A097F3C1984}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57020</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55334</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 5E4A:Compaq Computer Corporation|15C61:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|F2AB:Compaq Computer Corporation|10EAB:Compaq Computer Corporation|10EAB:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|F2AB:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

    Thursday, May 20, 2010 9:00 AM

Answers

  • Hello muddles,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    The report is telling us that you have Office Professional Edition 2003 installed, and you have a separate installation of Office Visio Professional 2003.

    Regarding Office, the report says you have a Blocked VLK, which means that (a) your HP/Compaq computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    This particular status of 114 Blocked VLK2 indicates that the product key used is a widely pirated key that ends in 3HFDY.  Based on this status, we can sat for certain that this installation of Office is NOT from the Home Use Program.


    Regarding Visio Professional 2003, this is also a Volume Licensing edition.  The report is showing it as Genuine, but this status only applies if this product is being used by someone covered by the Volume License, which as with Office above would normally be an employee of a larger business, educational, or governmental organization with a current and valid Volume Licensing Agreement for this product.  Regardless of the reported status, if the user or using organization does not have a current and valid Volume Licensing Agreement for this product, then use of this Visio Professional 2003 license would be a nongenuine use.

    If your use of these Volume Licensing editions of Office Professional Edition 2003 and Visio Professional 2003 are in association with an organization that has a Volume Licensing Agreement for these products, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL disc, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Our experience with the Home Use Program (with Office 2007; I do not recall anyone posting saying that they had Office 2003 from the Home Use Program) is that HUP installation discs install a Retail licensed copy of Office and not a Volume Licensing copy.  This would show up in the "PID Type" value reported in the Other Data section of the mgadiag report as "1" as opposed to the value for Volume Licensing which is "14."


    One other possibility is that at one time your computer did have a Genuine installation of an HUP license for Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's yellow-orange Proof Of License label, to put back the genuine installation of Office you may have already had on the computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, May 20, 2010 3:00 PM

All replies

  • Hello muddles,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    The report is telling us that you have Office Professional Edition 2003 installed, and you have a separate installation of Office Visio Professional 2003.

    Regarding Office, the report says you have a Blocked VLK, which means that (a) your HP/Compaq computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    This particular status of 114 Blocked VLK2 indicates that the product key used is a widely pirated key that ends in 3HFDY.  Based on this status, we can sat for certain that this installation of Office is NOT from the Home Use Program.


    Regarding Visio Professional 2003, this is also a Volume Licensing edition.  The report is showing it as Genuine, but this status only applies if this product is being used by someone covered by the Volume License, which as with Office above would normally be an employee of a larger business, educational, or governmental organization with a current and valid Volume Licensing Agreement for this product.  Regardless of the reported status, if the user or using organization does not have a current and valid Volume Licensing Agreement for this product, then use of this Visio Professional 2003 license would be a nongenuine use.

    If your use of these Volume Licensing editions of Office Professional Edition 2003 and Visio Professional 2003 are in association with an organization that has a Volume Licensing Agreement for these products, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL disc, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Our experience with the Home Use Program (with Office 2007; I do not recall anyone posting saying that they had Office 2003 from the Home Use Program) is that HUP installation discs install a Retail licensed copy of Office and not a Volume Licensing copy.  This would show up in the "PID Type" value reported in the Other Data section of the mgadiag report as "1" as opposed to the value for Volume Licensing which is "14."


    One other possibility is that at one time your computer did have a Genuine installation of an HUP license for Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's yellow-orange Proof Of License label, to put back the genuine installation of Office you may have already had on the computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, May 20, 2010 3:00 PM
  • Hi

    I still have the packaging and CD for the Office 2003 installation. The CD has a gold hologram effect over the whole of the disk. It says Office Professional Edition 2003 Home Use Program on the disk. The packaging says it's origin is Ireland. I will try to reinstall and see if I continue to get the same messages and if I do I will repost the report if it is different. I don't think anybody else has installed Office on the pc.

    Thanks

     

    Friday, May 21, 2010 10:52 AM
  • Hello muddles,

    After uninstalling the current Office, restart twice, then manually remove the Office license file (it does not get deleted during an uninstall) from its default location as described here:

    Office 2003

    1. Click Start, click Run, type C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data, and then click OK.
    2. Right-click the Opa11.dat file, and then click Delete.

      Important Do not delete the opa11.bak file.
    3. Close the folder.

    After deleting this file, restart once more and then do the fresh installation with your discs.

    Hopefully the product key you have does not end in 3HFDY (don't post your key).

    After installing, restart, then open an Office application to activate.  After activating, rerun the mgadiag utility and post the report here.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 21, 2010 12:06 PM