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Windows 7 Pro OEM reporting not Genuine. RRS feed

  • Question

  • I have two new Dell Latitude E6510 Laptops that have recently started reporting that Windows is not Genuine.

    Sometimes the error will go away, especially if I go to the Microsoft Genuine Advantage website and validate windows, then reboot. Usually after Windows updates are applied the error will come back.

    I've also tried changing the product key, and manually entering the windows 7 key that shipped with the system. I then had to call Microsoft to validate it, and everything went through normally.

    Invariably, the errors eventually return once again, reporting that Windows 7 is not genuine.

    Below are the results I get when I run MGAdiag on one of the systems. I have really only been trying to diagnose and resolve one system thus far. Hopefully I can find a fix and apply it to both once I know that it works.

     

    Here is the result of running the diagnostic while the "windows is not geniune" error is actively appearing on the screen.




    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {AD3985CC-2D6E-4A11-8B60-358F1E3386E1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A

     

    Tuesday, August 31, 2010 9:08 PM

Answers

  •  I can't find any obvious reason for the issue either.

    My first though is that there is an issue with Windows Licensing Store. This used to be a common issue in Vista, but rarely occures in Windows 7.  Try the below steps to recreate the Store and it's data.

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.

    If that doesn't resolved the issue, then unfortunatly, given there is no indication that there is anything wrong (aside from the actual non-genuine messaging itself) I don't know even were to start troubleshooting. Because of this, I would recommend contacting assistaed support at one of the below URLs for further assistance.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Sorry I couldn't be morehelp,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 6:12 PM
    Wednesday, September 1, 2010 6:12 PM

All replies

  • Since I ran this, I once again went to the Windows Genuine Advantage site and validated windows. It succeeded, and after restarting the error on the desktop went away. HOWEVER, I have been through this same process multiple times before and I fully expect the issue to return once again within a couple of days.

     

    I had to re-post this under a new thread because someone marked a suggestion as a solution on my last one. It did not fix my problem. Please do not close this thread after 1 response.

    Thanks.

    Tuesday, August 31, 2010 9:10 PM
  • "DanielCsssl" wrote in message news:31f60add-1593-4443-812e-99e9e9a40a8d...

    Since I ran this, I once again went to the Windows Genuine Advantage site and validated windows. It succeeded, and after restarting the error on the desktop went away. HOWEVER, I have been through this same process multiple times before and I fully expect the issue to return once again within a couple of days.

     

    I had to re-post this under a new thread because someone marked a suggestion as a solution on my last one. It did not fix my problem. Please do not close this thread after 1 response.

    Thanks.


    I've responded to the other thread - but it's better to continue this one.
    The report you pasted above is incomplete (the one in your earlier thread isn't) - please tell us what security software you are running - AV/Firewall/Anti=Spyware, etc.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 31, 2010 9:32 PM
    Moderator
  • I am running ESET Nod32 V 4.2.58.3

    I ran a full scan with the latest MalwareBytes anti malware today as well and found no issues. I understand it's possible to become infected with activation exploits, but I doubt that is the case here.

     

    Below is the entirety of the report I obtained from the diagnostic tool while the error was appearing. I used the copy button in the tool and pasted into a text file with Notepad.

    I cannot speculate as to why it would be incomplete.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD

    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=

    Windows Product ID: 00371-OEM-8992671-00524

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {AD3985CC-2D6E-4A11-8B60-358F1E3386E1}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Plus 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{AD3985CC-2D6E-4A11-8B60-358F1E3386E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1291344615-1195737496-3124106774</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6410</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100708000000.000000+000</Date></BIOS><HWID>EFBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>910382432396586</Val><Hash>bUDufGvIVasPDkJOxXeDbiVe0lI=</Hash><Pid>89409-707-5523436-65138</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: da22eadd-46dc-4056-a287-f5041c852470

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00186-046-726250-02-1033-7600.0000-2152010

    Installation ID: 018142744972819640998952301704886542455443949545793700

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: GRFC7

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 8/31/2010 1:37:43 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 8:24:2010 12:20

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEA6GHud+GgdCQahajejKtQ+E9UoBUulFxd

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   E2     

      FACP DELL   E2     

      HPET DELL   E2     

      BOOT DELL   E2      

      MCFG A M I GMCH945.

      TCPA

      SLIC DELL   E2     

      SSDT PmRef CpuPm

     

     

    Tuesday, August 31, 2010 9:55 PM
  • "DanielCsssl" wrote in message news:c6de69bc-c09d-4b8c-a11e-89313a210266...

    I am running ESET Nod32 V 4.2.58.3

    I ran a full scan with the latest MalwareBytes anti malware today as well and found no issues. I understand it's possible to become infected with activation exploits, but I doubt that is the case here.

     

    Below is the entirety of the report I obtained from the diagnostic tool while the error was appearing. I used the copy button in the tool and pasted into a text file with Notepad.

    I cannot speculate as to why it would be incomplete.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD

    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=

    Windows Product ID: 00371-OEM-8992671-00524

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.048


    Sh1t happens, as they say :)
     
    I can't actually see anything wrong with that report apart from the obvious error (highlighted).
    Try going to the Validation site using Internet Explorer (rather than Firefox), and attempting to Validate Windows - if you get an error, you should be offered the Validation Diagnostics, and may get a resolution.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 31, 2010 10:11 PM
    Moderator
  • I ran genuine validation from Internet Explorer 8 today and I'm not currently getting the error, but I'm sure it will return as I've been through this repeatedly in the past.
    Tuesday, August 31, 2010 10:38 PM
  •  I can't find any obvious reason for the issue either.

    My first though is that there is an issue with Windows Licensing Store. This used to be a common issue in Vista, but rarely occures in Windows 7.  Try the below steps to recreate the Store and it's data.

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.

    If that doesn't resolved the issue, then unfortunatly, given there is no indication that there is anything wrong (aside from the actual non-genuine messaging itself) I don't know even were to start troubleshooting. Because of this, I would recommend contacting assistaed support at one of the below URLs for further assistance.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Sorry I couldn't be morehelp,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 6:12 PM
    Wednesday, September 1, 2010 6:12 PM