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click turn off and restarts RRS feed

  • Question

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    science i didnt find what i was looking for on the rest of the forum, but i know it is some kind of intruder virus or spyware i post it here:

     

    when i click the turn off button either on the start menu or the case it turns back on as if i had asked to restart and at starturp it shows a window (about windows) wich shows all the technical info on the computer, i had tried the power options and i have scaned it fully, i have even tried external spyware applications and it does not help... what can i do???!!!

    Monday, August 11, 2008 11:58 PM

Answers

All replies

  • This could be caused by a stop error on shutdown but you don't see the stop error because the computer is configured to automatically restart. Right click My Computer>Properties>Advanced>Startup and Recovery>Settings, uncheck automatically restart. If the problem is a stop error you will now be able to see it.

    Tuesday, August 12, 2008 3:25 AM
    Moderator
  • I am doubtful that this is caused by malware.

    See the following article to troubleshoot XP shutdown problems:

    http://aumha.org/win5/a/shtdwnxp.php

     

    If you are unable to resolve the problem and believe that it is caused by malware that OneCare failed to detect and stop, please contact OneCare Support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, August 12, 2008 1:35 PM
    Moderator