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Error: "an unauthorized change..." RRS feed

  • Question

  • Since recovering my system with the recovery-cds from the producer i get this message!

     an unauthorised change has been made to windows...

    I reinstalled the system for a few times but after the Windows-update it comes again.

     

    Here the report from the genuine diagnostics Tool:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-KC7KG-4YR37-H8PHC
    Windows Product Key Hash: G5lQ2Di2pplJNVw7Il78e53cf0w=
    Windows Product ID: 89572-OEM-7332166-00185
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8EF9FF0F-E774-45DC-8100-A703D8C89C71}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error: M:20071214225850027-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8EF9FF0F-E774-45DC-8100-A703D8C89C71}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8PHC</PKey><PID>89572-OEM-7332166-00185</PID><PIDType>2</PIDType><SID>S-1-5-21-1838084066-282745794-1104869059</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0768FTG</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>63ET62WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20070430000000.000000+000</Date></BIOS><HWID>42333507018400EE</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-63   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65448</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAC0TAAAAAAAAYWECANOQ86RwMDOCnD7IAVMWKYGB4wMcsbz+lAen7WfMf+Q23VTHSV9NPiUJRsKx+AO0dM+MBCzGdjY+wmcqc+97BuxrKcj+9gzTrUJt+r26yWs6XuTgUQ2dk5CPLdttnKfOZv/AmB9uvmxWADGc/AFrdnzWO+jF8eq69LRpcSiTN/jEi/pgsTdkQKOEZadnYeIFmHEs83923aEKqaV7o+20nQZ+dVvWMpdIOpNNkeMhLRUSI+U3SBDxSocUJDOz74TgJfOd1LfEdWT9Qb1zuiT+h08wRI5b3Ii0HwoRaNfY7o+X32CpOdJhHiPQVqyFM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

     

    Friday, December 14, 2007 11:17 PM

Answers

  • Hello no_name_1,

     

    What is happening is called a Tamper State. A Tamper State occurs in Vista when an unauthorized change/modification was made to a Critical System file, in memory or on disk. There are 3 know ways that this could happen.
     
    1) A legitimate program was installed on the computer, which is incompatible with Vista (such as a Game or an Anti-Virus program). <-Most Common

    2)  A non-legitimate program was installed on the computer, which is incompatible with Vista (such as a Spyware or Malware program).

    3) Manual manipulation of the Critical System file by either one of the users of the computer or a Pirate that changed the files, burned them to a disk and sold it as Genuine Windows Vista.
     
     In addition to why a Tamper occurs, we need to also understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and your's breaks down like this:

     

        (year)  (month) (day) (time in 24format) (millisecond)
    M:  2007    12        14            2258              50027-


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date <Tamper Date>

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 12/14/2007"

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 12/13/2007, 12/12/2007 and 12/11/2007

      This could tell us what programs were installed on or around the Tamper date and should help you  narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 12/14/2007, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Saturday, December 15, 2007 12:23 AM

All replies

  • Hello no_name_1,

     

    What is happening is called a Tamper State. A Tamper State occurs in Vista when an unauthorized change/modification was made to a Critical System file, in memory or on disk. There are 3 know ways that this could happen.
     
    1) A legitimate program was installed on the computer, which is incompatible with Vista (such as a Game or an Anti-Virus program). <-Most Common

    2)  A non-legitimate program was installed on the computer, which is incompatible with Vista (such as a Spyware or Malware program).

    3) Manual manipulation of the Critical System file by either one of the users of the computer or a Pirate that changed the files, burned them to a disk and sold it as Genuine Windows Vista.
     
     In addition to why a Tamper occurs, we need to also understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and your's breaks down like this:

     

        (year)  (month) (day) (time in 24format) (millisecond)
    M:  2007    12        14            2258              50027-


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date <Tamper Date>

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 12/14/2007"

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 12/13/2007, 12/12/2007 and 12/11/2007

      This could tell us what programs were installed on or around the Tamper date and should help you  narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 12/14/2007, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Saturday, December 15, 2007 12:23 AM
  • I recently installed Kaspersky Internet Security 7.0 and have been getting various error messages beginning, "an unauthorized change was made to windows..."  Very often I can only operate in safe mode, as I am now.  I have followed all of Kaspersky's troubleshooting so far with no improvement.  Their latest suggestion was to remove HP Total Care Advisor which I am not currently able to do as I can only operate in Safe Mode now.  I have been trying to figure this out for days and am quite frustrated.  Ever heard of this before?  What would you suggest?

     

    Thanks, DMS

    Wednesday, June 11, 2008 4:31 AM