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Set up AA for group calls RRS feed

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    Hi,

     

    The subject of this post is probably way off and hard to understand. Sorry about that Wink

     

    I'm trying to set up an auto attendant that will ring all users of a group until one of them picks up, but cannot figure out how to do it. Any hints? Alternatively, if I could assign all the users the same extension in either exchange or ocs I guess it would do the same trick Smile

     

    Any help would be appreciated!

     

    Cheers Smile

    Thursday, December 20, 2007 2:41 AM

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    Hi,

    There is no way to do this with OCS natively; there's no support for hunt groups and you can't assign the same number to users in OCS.

     

    You could possibly look at writing an MS Speech Server application to simulate a hunt group, or you could just use one user/number and have a few people sign in as that user. The trouble with that is if one user is on the phone, then the number is tied up and no new calls will route to the other people logged in as that user.

     

    Until OCS supports hunt groups you won't really be able to do this.

     

    Regards,

    Matt

     

     

    Wednesday, December 26, 2007 8:28 PM