CRM 4.0 ISA/IFD/Outlook 2007 client issue RRS feed

  • Question

  • Hello, we are running CRM 4.0 client on our Outlook 2007 clients with no issue interenally but when we go outside the office CRM does not work with Outlook although Outlook works (RPC over HTTPS).  This is a new configuration and this has never worked.


    I have configured the CRM page as an internet facing delpoyment (IFD) and it is protected by a ISA 2006 server in the DMZ.  The ISA server is not the edge firewall device, just for reverse proxying the inbound connections.  The web client works externally, but CRM does not work through Outlook.  I can see some allowed traffic on the ISA server when the external Outlook clients try to connect but I do not see any denied or dropped packets on my ISA server logs.


    Does anyone know if this is supposed to be able to work or can you point me to any logs on the client so I can see what is going on?


    Rough layout:

    external client > ISA reverse proxy (DMZ) > CRM IFD


    Any help/ideas are appreciated.



    Thursday, December 11, 2008 5:08 PM