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Email workflow in dynaics crm 2011 does not work RRS feed

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    Hello All

    each workflow which has a sending email step do not work,in fact it works but do not send email,in System Jobs:some Status reasons for specified workflow are "waiting" and some are "succeeded" but no ones has sent email ,email activities exists in the Activity list.

    These are situations in our company ,Please say if furthur info is needed

    we have dynamics CRM  2011 OnPremise

    CRM is able to send email

    this is the Error I encounter  when  click the "send" button of email of workflow in the activity list:

    "you do not have enough privileges to access the Microsoft Dynamics CRM object or perform the requested operation"

    I appreciate anyone's help

    Sunday, December 11, 2011 11:57 AM

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    Did you validate each users' email ?

     

    It is located on the ribbon of the user's form.

     

    Best Regards,

     

    Benjamin


    Sunday, December 11, 2011 8:29 PM
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    Hello

     

    U shud check the details of usew whom u r sending Emails. In that Email access type shoud be filled as Email router.

     

    Thanks

    Monday, December 12, 2011 4:54 AM
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    Hi,

    What kind of Security Role you are in? It looks like you don't have permissions on some entities especially on User entity or missing some of Privileges.

    Just to test add System Administrator Role and try this to see you getting the same error message.

     

    Thomas T(MCBMSS) If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Monday, December 12, 2011 5:06 AM
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    Thanks Benjamin  for involving ,yes I've validate user email.

     


    Monday, December 12, 2011 5:45 AM
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    Hi,

    Are you creating a workflow from the Administrator User? make sure that the User Account can send email from CRM and have activity entity privileges, are you getting this error on adding the Send Email step in Worflow?

    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Monday, December 12, 2011 5:55 AM
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    Thanks for involving Thomas,

    it was amazement for me that I had done it  as administration role and encounter that error , any other idea  do you have please?


    Monday, December 12, 2011 5:58 AM
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    Thanks Developer_2011,you mean Incoming Email access type of user whom I want to send Email through workflow must be Email router?

    What about accounts?how can I set email access type of accounts and contacts?

    Monday, December 12, 2011 6:25 AM
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    Hi,

    What kind of license type you are using (Microsoft CALs) m is it Full  or Limited-use?

    Also does your user name is belongs to Root Business Unit? 

    Have you got any other security role? please remove those and just try with Administrator role.

    Thomas T(MCBMSS) If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Monday, December 12, 2011 6:35 AM
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    Hi Jehanzeb.Javeed,

    yes I'm creating the workflow from the administrator user I test that that user account can send email,when adding send Email step I do not get any error but after activating workflow,I check no email was sent,workflow was not set on demand,I went to activity list,open the Email activity  workflow  made it and press "send"  button and encounter this error.

    I'm sorry forgotten to say that after about 10 minutes after activating workflow this error appears from outlook too:

    The TCP/IP connection was unexpectedly terminated by the server

    Thanks a lot for involving

    Monday, December 12, 2011 6:51 AM
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    Hi Thomas Thankachan,Thanks

    I do not know what kind of license do our company use,how can I understand it without needing to ask anybody at the office?

    I think my user name belongs to Root Business Unit,How to make sure?

    I removed all other security role and just tried with administrator role,unfortunately Error appears again.

     

    Monday, December 12, 2011 7:12 AM
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    Open up your User record, and check the Business Unit property under Organization Information section, and check it is same as the Organization name.

    It appears to be you getting this error when you running the workflow. Can you please check Windows Event Viewer to see any other error messages.

    Also try restarting on Microsoft Dynamics CRM Asynchronous Processing Service and other CRM Service.

     

    Thomas T(MCBMSS) If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Monday, December 12, 2011 7:37 AM
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    Thanks Thomas,The organization unit is right and I restarted all crm services

    also checked Event viewer and see that many errors has been registered and its info:

    ..."You have been unsubscribed... CRM:0001840" for SMTP... System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required.

    I do not know what to do more?PLEASE help.

    THANKS

    Monday, December 12, 2011 8:48 AM
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    Hi,

    Are you using Outlook for sending emails or Email router? from the above error it seems like you are using Email Router, try test SMTP profiles connectivity and verify SMTP server address and other connectivity details in CRM Email Router application. You may also refer: http://blogs.msdn.com/b/crm/archive/2009/01/08/troubleshooting-the-microsoft-dynamics-crm-e-mail-router.aspx

    Also try sending emails form Outlook by opening the User Record and then changing the Email Access Type Outgoing to  Microsoft Dynamics CRM for Outlook (this will require Outlook client to be running for sending emails)

    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Monday, December 12, 2011 9:03 AM
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    I use Email Router for Email access type outgoing and Forward Mailbox for Email access type incoming for other users and for administrator use outlook for email access type incoming.Is it wrong?

    it seems that configuration for Email Router  outgoing profile is right,isn't it?:

    Email Server Type:SMTP

    Athentication Type:Clear Text

    use SSL:OK

    Email Server:smtp.gmail.com

    Access credentials:other specified

    user:a gmail ID

    pass:password of system

     

    Network port:995

     

    PLEASE help me,

    I read the links and all configurations I've done but the problem exists.

    THanks

    Monday, December 12, 2011 10:09 AM
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    Can you please make sure your gmail settings are correct, especially password & port.

     

    normally gmail smtp port is 587, you put it as 995

     

    https://support.google.com/mail/bin/answer.py?hl=en&answer=14257

     

    Thomas T(MCBMSS) If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Tuesday, December 13, 2011 6:25 AM
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    Thanks a lot Thomas,I change the port to 587

    and have more questions:  

    1. user of outgoing profile must be a gmail ID and the password must be its password certainly?

    2,3. and this user and pass must be  same user and pass entered for "Allow Email Router to send and receive email on my behalf"?When I checked it ,think that every time we want to send email will be asked for this user and pass .I think wrong?

    4. for email workflows we do have to use Email Router?my problem with Email Router especially Incoming profile that its Test Access fails,exists;

    because we wanted to send Email I thought that it is enough that outgoing test access is successful but now I doubt,

    Is it possible not to determine Email Router for user  Incoming and Outgoing method and email workflows work properly?

     thanks a lot

    Tuesday, December 13, 2011 8:05 AM
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    Good News

    CRM email workflow now sends Emails

    after I changed user and password of outgoing profile as my gmail ID and its password and changethe port to 587 it worked properly.

    Thanks a lot alot Thomas Thanchan

    would  anyone please answer my 4 questions  I asked near befor in this post?Thanks

     

     

    Tuesday, December 13, 2011 10:47 AM