locked
BONUS PACK Eligibility Failure RRS feed

  • Question

  •  

    I just got the PC from cyberpowerpc.com and they are advertising that this bonus is available but when I try I am directed to the BONUS PACK Eligibility Failure page.

     

    Per the directions on the BONUS PACK Eligibility Failure page:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-3PV9R-6R82Y-3P3Q6
    Windows Product Key Hash: h09wWkCbhq4iqn9E7jhHP07yGTM=
    Windows Product ID: 89580-OEM-7363702-51809
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 6c7ade5d-d13d-401d-9bdf-d932d5799e7c
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6c7ade5d-d13d-401d-9bdf-d932d5799e7c</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-3P3Q6</PKey><PID>89580-OEM-7363702-51809</PID><PIDType>3</PIDType><SID>S-1-5-21-1743161047-2688437729-2229019468</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-E SLI ACPI BIOS Revision 0307</Version><SMBIOSVersion major="2" minor="4"/><Date>20061225000000.000000+000</Date></BIOS><HWID>9A313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, June 10, 2007 8:43 PM

Answers

  • Hi Kratz007,

    I have sent you an e-mail message. Please let me know if you do not receive it.

     

    Thank you,

    Jenifer

    Wednesday, June 13, 2007 9:08 PM

All replies

  • Dear Kratz007,

    We are going to need to talk with you about your specific issue, but it would be cumbersome to do so over the Forum.

    Would you please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

     

    Thank you,

    Jenifer

    Monday, June 11, 2007 4:45 PM
  • Here is the confirmation number I received when going to the site you provided above: 1037175940
    Monday, June 11, 2007 5:37 PM
  • Thank you, Kratz007. I will contact you as soon as I recieve the necessary information from our Support organization.

     

    Jenifer

    Monday, June 11, 2007 7:33 PM
  • Hi Kratz007,

    I have sent you an e-mail message. Please let me know if you do not receive it.

     

    Thank you,

    Jenifer

    Wednesday, June 13, 2007 9:08 PM