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This is the results of my Diagnostics check on MSOffice 2002 that has been working since April 2005 RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3D75D6BD-B5AF-46CD-93C7-8086260F26A0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3D75D6BD-B5AF-46CD-93C7-8086260F26A0}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-515967899-2139871995-682003330</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX280               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20060303000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>03FA3A870184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>BABFAAD4C4D61B0</Val><Hash>SEishkJimZrBR/u8NT774CIf0yg=</Hash><Pid>54197-640-0698487-16829</Pid><PidType>14</PidType></Product><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17939</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A85C:Dell Inc|1A85C:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Darin Smith MS Saturday, January 9, 2010 12:26 AM Office Validation issue moved to Office Validation forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Friday, January 8, 2010 3:17 AM

Answers

  • Mods:  Please move to Office forum


    Hello System36Tech,

    The mgadiag report is showing that your Dell OptiPlex GX280 computer has a genuine Dell OEM license for XP Pro installed.

    However, there is a problem with both your Office and Publisher installations.

    Here is a snippet of the Office portion of the mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Note that the report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office XP Pro installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    Additionally, the installation of Publisher 2002 on your Dell OptiPlex GX280 computer is showing as a Volume Licensing installation.  While the Product Key used to install this copy of Publisher is reporting as Genuine, it is only Genuine if your use of this Volume Licensing Product Key is in association with the larger business, educational institution, or governmental agency to whom the Volume Licensing Product Key was issued under a current Volume Licensing Agreement.

    The current installations of Office and Publisher on the computer did not come from Dell, as Dell only installs OEM licenses for Office products on computers sold to individual consumers.

    It is possible that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop, or asked a well-meaninf friend to help you fix the computer, and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs to put back the genuine installation of Office you may have already had on the computer.

    You can look up what was shipped to you by Dell by visiting http://support.dell.com, entering your Dell Service Tag, clicking on Warranty Status link in the left-hand links column, then at the warranty status page click on the Original Configuration tab.  Once there, look for a line item that describes Office (often abbreviated OFC).
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Saturday, January 9, 2010 12:23 AM
    Friday, January 8, 2010 3:55 AM

All replies

  • In April of 2005 I purchased a refurbished OptiPlex GX280 from Dell.  It came with Microsoft XP Pro and Office 2002.  Had to replace the hard drive the first year which Dell sent.  Other than that all worked well until this little bleep by Microsoft and suddenly the copy of Office is bogus.  I have no way to go back to Dell since my warranty there has run out.  I have long since given my old PC with 95 and Office on it to my daughter who crashed it and has gone on to a better PC.  Now, it seems I am supposed to start from scratch and purchase a new Office Home addition for $149 and cannot even get an update... although I have been with various versions of MS for the past 20 years.  What is going on?
    • Merged by Darin Smith MS Saturday, January 9, 2010 12:24 AM same issue
    Friday, January 8, 2010 3:00 AM
  • Mods:  Please move to Office forum


    Hello System36Tech,

    The mgadiag report is showing that your Dell OptiPlex GX280 computer has a genuine Dell OEM license for XP Pro installed.

    However, there is a problem with both your Office and Publisher installations.

    Here is a snippet of the Office portion of the mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Note that the report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office XP Pro installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    Additionally, the installation of Publisher 2002 on your Dell OptiPlex GX280 computer is showing as a Volume Licensing installation.  While the Product Key used to install this copy of Publisher is reporting as Genuine, it is only Genuine if your use of this Volume Licensing Product Key is in association with the larger business, educational institution, or governmental agency to whom the Volume Licensing Product Key was issued under a current Volume Licensing Agreement.

    The current installations of Office and Publisher on the computer did not come from Dell, as Dell only installs OEM licenses for Office products on computers sold to individual consumers.

    It is possible that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop, or asked a well-meaninf friend to help you fix the computer, and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs to put back the genuine installation of Office you may have already had on the computer.

    You can look up what was shipped to you by Dell by visiting http://support.dell.com, entering your Dell Service Tag, clicking on Warranty Status link in the left-hand links column, then at the warranty status page click on the Original Configuration tab.  Once there, look for a line item that describes Office (often abbreviated OFC).
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Saturday, January 9, 2010 12:23 AM
    Friday, January 8, 2010 3:55 AM
  • Hello System36Tech,

    Your issue is being addressed in your other post here:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/30be6b56-ea1d-4d16-837c-1e7fb1421bb7
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, January 8, 2010 5:11 AM