Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
The retail version expired after 3 months RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

     

    I bought the CD from amazon. After 3 months' use, it asked me to subscribe service. I suppose I can use it for one year. Did I miss something to do? Thanks.
    Sunday, July 13, 2008 5:34 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    It sounds like you installed the 90 day trial and did not activate your One Care subscription. If you haven't already done so, open One care, select "Subscribe", follow the prompts to the payment page and when asked for a method of payment select "Pre-Paid PIN or Token". Enter the 25 character product key included with the CD and your subscription will become active.

     

    Sunday, July 13, 2008 6:26 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    It sounds like you installed the 90 day trial and did not activate your One Care subscription. If you haven't already done so, open One care, select "Subscribe", follow the prompts to the payment page and when asked for a method of payment select "Pre-Paid PIN or Token". Enter the 25 character product key included with the CD and your subscription will become active.

     

    Sunday, July 13, 2008 6:26 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    I have throwed the box away and I only have the CD in my hand. Is there any chance to get the product key?

    Sunday, July 13, 2008 8:37 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    E-mail me at this address jrap107@msn.com , put One Care in the subject line and I will try to get your key replaced.

     

    Sunday, July 13, 2008 9:08 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks Jim for giving me another key. For OneCare new buyer, please rember "Keep your CD box and the product key".  

    Tuesday, July 15, 2008 4:51 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Good advice.

    The key is needed for activation and can be used when you need to contact support if you forget the subscription LiveID.

    Jim provided a key that he had available. We do not have access to an unlimited supply of keys, so please don't ask for one.

    -steve

     

    Tuesday, July 15, 2008 1:11 PM
    Moderator