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Missed Call Notification - Change Subject RRS feed

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    I received the question below from a user.  They do not have integration into a PSTN or a phone system, they are only using PC-to-PC calling.

    Is it possible to change the subject of a missed Communicator message?  The “missed call” subject makes it seem like a telephone call is involved, when it was actually a Communicator IM that was missed.

    We want “Missed call from User1” to read “Missed Communicator Message from User1”

    Gus
    • Moved by Gavin-ZhangModerator Thursday, October 22, 2009 5:50 AM it is related with telephony (From:OCS Setup & Deployment)
    Thursday, October 15, 2009 5:34 PM

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    Certainly nothing supported - that code is built into Communicator so short of some diffcult, unsupported, and potentially illegal reverse engineering I believe you are out of luck.

    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Friday, October 16, 2009 10:13 PM
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    A missed IM conversation will show up as "Missed conversation with User1" whereas a missed call (including a VoIP call from Communicator) will show up as "Missed call from User1" as you described.  Even if a user accidentally clicks the call button and quickly ends the call the other user will still get the missed call notification.  If you are actually seeing missed IM conversations appear in Outlook as missed calls then you should raise a ticket with Microsoft so they can get details on the Communicator version and other pertinent info since that is surely a bug not to mention something I've never seen.

    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Thursday, October 15, 2009 10:04 PM
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    Hi Mike,

    I believe what they are asking is, when user1 clicks to call user2, and  user2 doesn't answer, can the subject line of the missed call notification be changed that user2 receives in Outlook?

    Thanks.
    Gus
    Friday, October 16, 2009 12:28 PM
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    Sure, I just wanted to make sure you weren't receiving unexpected behavior.  It would certainly be confusing to receive missed call notifications when in fact you only had a missed IM, which is what you described inyour original post.

    In any case, when you have Exchange UM integration OCS passes the missed calls to Exchange UM for processing, which arrive in your mailbox via a hub transport server.  In this case you can create an Exchange transport rule to modify the subject.  However, without UM integration Communicator places the missed call notification directly in your mailbox in which case a transport rule would not work and therefore it would be somewhat difficult to modify the subject consistently without some advanced scripting or development work.
    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Friday, October 16, 2009 1:40 PM
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    Is there anything I can change in OCS itself to modify the message that gets placed in Outlook?  They do not have Exchange UM integration.

    My guess is, the communicator client is actually placing the message in Outlook ... so maybe there is something that can be modified in communicator to do this?
    Gus
    Friday, October 16, 2009 3:13 PM
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    Certainly nothing supported - that code is built into Communicator so short of some diffcult, unsupported, and potentially illegal reverse engineering I believe you are out of luck.

    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Friday, October 16, 2009 10:13 PM
    Moderator