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Windows Installer 3.1 problem RRS feed

  • Question

  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9H89P-GHGFV-FT9MG
    Windows Product Key Hash: w0kJ2SJ5LyYVVpnn1UnOlTK8RLM=
    Windows Product ID: 55274-OEM-2242704-79234
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2240F319-AB1F-44F3-A689-7B05C4F4EF0C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-282-80041003_025D1FF3-170-80041003_025D1FF3-171-1_025D1FF3-179-2
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041003_025D1FF3-170-80041003_025D1FF3-171-1_025D1FF3-179-2

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2240F319-AB1F-44F3-A689-7B05C4F4EF0C}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FT9MG</PKey><PID>55274-OEM-2242704-79234</PID><PIDType>3</PIDType><SID>S-1-5-21-484763869-884357618-725345543</SID><SYSTEM/><BIOS/><HWID>18443EF701842E6D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57923</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55451</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55676</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

     

    Saturday, July 19, 2008 3:26 PM

Answers

  •  

    Hello Jaks,

     

    First please read the KB Article which Carey provided you. This may offer assistance as why the physical installer isn't work.  Below I have extracted a portion of your diagnostic results to review with you.

     

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine

         I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office and why it is not passing validation.  Unfortunately, the product key used to install Office Professional Edition is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.


           This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office before any further complications occur from being non genuine.

    As a customer there are options available to you for a resolution.  First, if this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation of Office to alleviate any complications which may arise from the non-genuine status of your Office.  Second, if you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.

     

         
    Thank you
    Stephen Holm
    OGA Forum Manager

    • Proposed as answer by Lori MS Wednesday, July 23, 2008 7:15 PM
    • Marked as answer by Lori MS Thursday, July 24, 2008 10:51 PM
    • Unmarked as answer by Carl-S Thursday, August 28, 2008 4:00 AM
    • Unproposed as answer by Carl-S Thursday, August 28, 2008 4:00 AM
    • Marked as answer by Carl-S Thursday, August 28, 2008 4:00 AM
    Monday, July 21, 2008 3:20 AM

All replies

  • Windows Installer 3.1 v2 (3.1.4000.2435) is available:

    http://support.microsoft.com/kb/893803

    Saturday, July 19, 2008 8:16 PM
  •  

    Hello Jaks,

     

    First please read the KB Article which Carey provided you. This may offer assistance as why the physical installer isn't work.  Below I have extracted a portion of your diagnostic results to review with you.

     

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine

         I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office and why it is not passing validation.  Unfortunately, the product key used to install Office Professional Edition is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.


           This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office before any further complications occur from being non genuine.

    As a customer there are options available to you for a resolution.  First, if this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation of Office to alleviate any complications which may arise from the non-genuine status of your Office.  Second, if you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.

     

         
    Thank you
    Stephen Holm
    OGA Forum Manager

    • Proposed as answer by Lori MS Wednesday, July 23, 2008 7:15 PM
    • Marked as answer by Lori MS Thursday, July 24, 2008 10:51 PM
    • Unmarked as answer by Carl-S Thursday, August 28, 2008 4:00 AM
    • Unproposed as answer by Carl-S Thursday, August 28, 2008 4:00 AM
    • Marked as answer by Carl-S Thursday, August 28, 2008 4:00 AM
    Monday, July 21, 2008 3:20 AM