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I ALREADY HAVE A LICENCE!!!!! RRS feed

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    I purchased from Dixons but my machine crashed few times over past 4 years.  Now get message not genuine licence yet I have licence in my folder with no. on.  Can I just give you this number ?  why do I need to pay again?
    Saturday, November 4, 2006 8:36 AM

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    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Saturday, November 4, 2006 2:11 PM
    Moderator