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Win XP validation/activation problem RRS feed

  • Question

  • A friend bought a load of computer bits and asked me to build the computer for them - not a problem - they also gave me a genuine OEM copy of Win XP to install. (Have checked against website and the disc has all features of a genuine disc, the COA looks genuine and even the MS people on the phone seem to think the number is genuine.

     

    Every time I try to activate it says it's an invalid key, going through the phone activation systems tells me the same, pressing the right buttons to actually speak to someone generates the identical key to what I already have and they are unable to help me any further.

     

    I have no idea where the copy of XP actually came from as my friend bought it off a colleague who had bought it a few years back, but never installed it.

     

    Anyone have any suggestions as to how to actually get the thing to activate?

    Tuesday, August 7, 2007 10:52 PM

Answers

  • Hi,

     

    Thanks for the reply, but a) the problem is not with Office, it's with the OS and b) I have done a good search through the knowledgebase looking for anything to help but nothing if what I've found has been relevant or, if it is, it's been something that I've already tried from the directions on the activation wizard itself.

     

    Running windows update to get the genuine advantage tool to scan the system works, but then trying to do anything further it tells me I can't do anything more until the thing is activated and that's what I had the problem with.

     

     

    Eventually after trying everything I could think of (I do have some experience in installing systems being a technician in a company) I gave up and told the friend who gave me the disk to take it back to the person he got it from and explain the problem. We got another copy with another key and that worked.

    Tuesday, August 14, 2007 2:30 PM

All replies

  •  

    Junk Monkey,

     

     

    Recently we have seen several posts from people who have become victims. First, I want you to run a diagnostic test in order for us to analyze the results. If you are a victim, I will provide information for you to file a piracy report. Office Genuine Advantage (OGA) is here to help protect YOU, our valued customer. It is important for more people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices. 

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Wednesday, August 8, 2007 10:26 PM
  • Hi,

     

    Thanks for the reply, but a) the problem is not with Office, it's with the OS and b) I have done a good search through the knowledgebase looking for anything to help but nothing if what I've found has been relevant or, if it is, it's been something that I've already tried from the directions on the activation wizard itself.

     

    Running windows update to get the genuine advantage tool to scan the system works, but then trying to do anything further it tells me I can't do anything more until the thing is activated and that's what I had the problem with.

     

     

    Eventually after trying everything I could think of (I do have some experience in installing systems being a technician in a company) I gave up and told the friend who gave me the disk to take it back to the person he got it from and explain the problem. We got another copy with another key and that worked.

    Tuesday, August 14, 2007 2:30 PM
  •  

    Junk Monkey,

     

    Apologize I did mean the OS. Can you run the diagnostic test and post your results here? IN turn we can analyze your situation and provide you with a solution.  Thank you.

     

     

    Stephen Holm, MS

    • Proposed as answer by burn alwis Friday, August 27, 2010 10:05 PM
    Tuesday, August 14, 2007 6:10 PM