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Office 2007 validation not genuine RRS feed

  • Question

  • HP pc came with office Ready. Bought the registration Key and installed it. Works fine, until it is telling me that is not genuine.
    Did a cleanup (registry + Temp files) but still the same message.
    Called Microsoft I they told me that, since a few months, there are some problems. The best thing is to reinstall everything.
    Because this takes some time and resetting all the settings... is there another way? (saving settings or not reinstalling)

    The genuine validation marked everything as passed.

    Thursday, April 23, 2009 1:01 PM

Answers

  • Good Morning Kevin,

    To my knowledge there isn't any problems with the Validation Tool. If you are still having problems please run the MGA Diagnostic Tool and provide us with the results. We will be more than happy to analyze the results and provide you with a resolution should there be any problems. 


    Take care Kevin :-)


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, April 29, 2009 5:10 PM
    Monday, April 27, 2009 4:22 PM

All replies

  • Morning Kevin


    Thank you for posting in the Office Genuine Advantage forum today :-). You mentioned the HP PC you purchased came with Office installed then you purchased the registration key. Was Office a trial version then when it expired did you purchase the perpetual upgrade key directly from Microsoft? OEM Manufacturers sometimes pre-install trial versions allowing customers to test drive Office for a pre-determined timeframe. Then if the customer likes what Office has to offer they may purchase the perpetual upgrade key from Microsoft after the trial has expired. 

    Next you indicated calling Microsoft and you were told there were some problems. Please tell us exactly what you were told regarding the "problems". Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you Kevin,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, April 23, 2009 4:12 PM
  • Thanks for the quick response.

    On the HP pc, we use directly the code with office, because we, as a vendor, sell HP with the reg code of office (basic or enterprise). So, there is no trial period activated, and if there is (for powerpoint f.e.), we delete the powerpoint so that the customer doesn't get bothered after 60 days.

    Microsoft told us that it happens somethimes that the 'genuine validation tool' does have errors and that it recognises some codes to be invalid, even if they are valid. They don't know if it depends on the pc, the latest version..... but it helps when you deinstall office and restart from ground off.

    in orde to run some tests, I'll have to wait till I can take control of his pc. (later today) (this is a customers pc)


    Do you think it is possible that there are some errors in the genuine validation tool? I'll have to say this is not my first time I have errors like this, and indeed, I reinstalled office, and it worked... but time and cost for the customer are valuable...

    Kevin
    Support Micrologic
    • Edited by Kevin.ml Friday, April 24, 2009 10:29 AM typo
    Friday, April 24, 2009 10:20 AM
  • Good Morning Kevin,

    To my knowledge there isn't any problems with the Validation Tool. If you are still having problems please run the MGA Diagnostic Tool and provide us with the results. We will be more than happy to analyze the results and provide you with a resolution should there be any problems. 


    Take care Kevin :-)


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, April 29, 2009 5:10 PM
    Monday, April 27, 2009 4:22 PM