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WGA Validation Problems RRS feed

  • Question

  •  

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-HM64M-6GJRK-8K83T
    Windows Product Key Hash: zG14BddWJSi9s2Jj0qZDc21SAXo=
    Windows Product ID: 55274-648-5295662-23398
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {36F43104-6196-42FE-801F-A6C7D0595583}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{36F43104-6196-42FE-801F-A6C7D0595583}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8K83T</PKey><PID>55274-648-5295662-23398</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-1085031214-725345543</SID><SYSTEM><Manufacturer>75i6E</Manufacturer><Model>775i65PE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.60</Version><SMBIOSVersion major="2" minor="3"/><Date>20051205000000.000000+000</Date></BIOS><HWID>E32E38D70184805D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Korea Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thursday, July 5, 2007 2:23 AM

Answers

  • Siroon,

     

    Thank you for posting your mgadiag report.

     

    Can you please provide this info as well?  Look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, July 5, 2007 2:34 AM
  • Siroon,

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP

    Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume

    License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating

    System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for

    flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY

    and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP

    Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate

    any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a

    resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or

    http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and

    let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof

    for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.

    Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the

    non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk

    because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if

    you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Thursday, July 5, 2007 9:58 PM

All replies

  • Siroon,

     

    Thank you for posting your mgadiag report.

     

    Can you please provide this info as well?  Look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, July 5, 2007 2:34 AM
  • Siroon,

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP

    Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume

    License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating

    System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for

    flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY

    and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP

    Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate

    any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a

    resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or

    http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and

    let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof

    for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.

    Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the

    non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk

    because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if

    you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Thursday, July 5, 2007 9:58 PM