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Windows 7 Ultimate getting not Genuine message RRS feed

  • Question

  • I am running windows 7 on a test laptop using my msdn key for Win 7 Ultimate and I'm an getting an message that it's not genuine.  I went to check my Key and I noticed that under Windows Activation under properties of My Computer I get status not available and Product ID is not available.  Here is the output of MGADiag tool...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-76WWR-HKPXK-3TT8R
    Windows Product Key Hash: CS0J4KpnZb7WURGnomCggaENB8U=
    Windows Product ID: 00426-068-4301526-86052
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {9CB1C124-045D-4B73-9703-CFC5CB149E50}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x80070057

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9CB1C124-045D-4B73-9703-CFC5CB149E50}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3TT8R</PKey><PID>00426-068-4301526-86052</PID><PIDType>5</PIDType><SID>S-1-5-21-929463234-830204056-2098102156</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1764</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="6"/><Date>20100804000000.000000+000</Date></BIOS><HWID>FFE43E07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:30:2011 00:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAEAAQACAAAAAgABAAEA6GEaLuCfTjQyjppRhCSQgd6IdF0E1jAx+FBcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SPCR   PTLTD   $UCRTBL$
      SLIC   DELL    QA09  
      OSFR   DELL    DELL   
      ASF!     CETP      CETP
      SSDT   PmRef  CpuPm


    Thanks,
    Jason

    Friday, July 15, 2011 12:27 AM

Answers

  • "JasonKappel" wrote in message news:310171bd-aee0-43dc-bdcf-7ab744a69774...

    I am running windows 7 on a test laptop using my msdn key for Win 7 Ultimate and I'm an getting an message that it's not genuine.  I went to check my Key and I noticed that under Windows Activation under properties of My Computer I get status not available and Product ID is not available.  Here is the output of MGADiag tool...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-76WWR-HKPXK-3TT8R
    Windows Product Key Hash: CS0J4KpnZb7WURGnomCggaENB8U=
    Windows Product ID: 00426-068-4301526-86052
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

     

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x80070057

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

     


    Thanks,
    Jason

    Your problem is caused by the file mismatches highlighted above.
    Although the files involved are a fairly standard set, the error message itself is not - "The Parameter is incorrect"
    I suspect that the cause is not so much with the files themselves, but with a registry entry for a file that accesses these files.
     
    try a System File Checker - it will attempt to replace the broken file and any others it finds.
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     
    If nothing appears to have changed, you may want to try the next step....
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....
     
    sc qc cryptsvc
    sc queryex cryptsvc
    sc qprivs cryptsvc
    sc qsidtype cryptsvc
    sc sdshow cryptsvc
     again, post the results.
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 15, 2011 6:51 AM
    Moderator

All replies

  • It looks like you might not have the software protection service running.  If that service is disabled then that is probably one reason you are getting a not genuine message.  Try turning the service back on then reboot and see if the not genuine message goes away Also you might want to install the WAT update from microsoft if you haven't done that already.  That might take care of the problems that you are having. I could be wrong but that is what I think could be causing the problem you are having.  Are you the owner of the account that the MSDN key is from?  I ask because there have been a rash of MSDN keys being sold on the internet that are getting blocked,  If the key was blocked for some reason that might be why you are also getting a not genuine message.



    Friday, July 15, 2011 3:34 AM
  • "JasonKappel" wrote in message news:310171bd-aee0-43dc-bdcf-7ab744a69774...

    I am running windows 7 on a test laptop using my msdn key for Win 7 Ultimate and I'm an getting an message that it's not genuine.  I went to check my Key and I noticed that under Windows Activation under properties of My Computer I get status not available and Product ID is not available.  Here is the output of MGADiag tool...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-76WWR-HKPXK-3TT8R
    Windows Product Key Hash: CS0J4KpnZb7WURGnomCggaENB8U=
    Windows Product ID: 00426-068-4301526-86052
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

     

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x80070057

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

     


    Thanks,
    Jason

    Your problem is caused by the file mismatches highlighted above.
    Although the files involved are a fairly standard set, the error message itself is not - "The Parameter is incorrect"
    I suspect that the cause is not so much with the files themselves, but with a registry entry for a file that accesses these files.
     
    try a System File Checker - it will attempt to replace the broken file and any others it finds.
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     
    If nothing appears to have changed, you may want to try the next step....
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....
     
    sc qc cryptsvc
    sc queryex cryptsvc
    sc qprivs cryptsvc
    sc qsidtype cryptsvc
    sc sdshow cryptsvc
     again, post the results.
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 15, 2011 6:51 AM
    Moderator
  • "cooldude8466" wrote in message news:5ab5a717-3f61-48b2-a702-4fe08faae302...

    It looks like you might not have the software protection service running.  If that service is disabled then that is probably one reason you are getting a not genuine message.  Try turning the service back on then reboot and see if the not genuine message goes away Also you might want to install the WAT update from microsoft if you haven't done that already.  That might take care of the problems that you are having. I could be wrong but that is what I think could be causing the problem you are having.  Are you the owner of the account that the MSDN key is from?  I ask because there have been a rash of MSDN keys being sold on the internet that are getting blocked,  If the key was blocked for some reason that might be why you are also getting a not genuine message.




    If the Software Protection Service wasn't running we would be seeing a much more specific error message (0x426)
    The WAT Update is already installed - otherwise we would be seeing 0x80070003 error messages on 4 specific files.
    The OP has already said that it's 'his' MSDN key, so I assume that it's also his account.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 15, 2011 6:54 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, July 19, 2011 9:28 PM