locked
Validation Failure RRS feed

  • Question

  • My company recently provided my wife Office 2007 Professional Enterprise.  Installed it . . . went through the activation process . . . no problem.  Performed an initial update (on XP Pro as well as Office) and all went well.  Updates installed with no problem.  Then when I attempted to install some of the add-ins, I went throught the validation procedure, and dang nab it . . . I get the following:

     

    Microsoft Office Enterprise 2007:
    Validation Incomplete

    The validation process could not be completed. Necessary files may have been tampered with. The validation tool is unable to verify whether your copy of Office is genuine.

     

    Now . . . I know for an absolute fact that the company my wife works for would NEVER in a million years distribute pirated copies of Microsoft Office to anyone.  In fact, the DVD the software is on is SOOOO Microsoft it's pathetic.  Cool holographic and all!  So what's the deal?  How can I get validated?

    Friday, May 4, 2007 9:00 PM

Answers

  • Raleighrealtor,

     

    Your wife should ask the IT staff at the company where she works.

    Saturday, May 5, 2007 12:07 AM
  • Hi raleighrealtor

     

    That message does Not say your wife's office is Non-Genuine. It says the tool was unable to Validate due to missing, corrupt, or tampered files.

     

     

    I am moving this post over to the Office Validation forum (the one you posted in is the Windows XP forum)

    We request that you run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy, then Paste the report into a response message in this thread.

     

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager
    Saturday, May 5, 2007 12:50 AM
  • Raleighrealtor,

     

    Please run the diagnostic tool as Darin indicated. 

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Saturday, May 5, 2007 1:10 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 76487-OEM-2211906-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 7f0dd592-8022-4b11-9c53-e39dc0b7edec
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 112 License Store Error
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_63BB5E84-284-80070005_16E0B333-57-80070005_B4D0AA8B-910-80070005

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7f0dd592-8022-4b11-9c53-e39dc0b7edec</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-H8YF8</PKey><PID>76487-OEM-2211906-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-149120638-3035275784-1131587559</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M65</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.60</Version><SMBIOSVersion major="2" minor="34"/><Date>20060316000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID/><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/></MachineData>   <Software><Office><Result>112</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>112</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1488D27C3155ECE</Val><Hash>RJcjUkgQFVCaTJ0tOMR+vl5Oo6k=</Hash><Pid>81599-871-2271871-65807</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, May 6, 2007 3:06 AM
  • Raleighrealtor,

     

    Sorry to hear you are having problems.  I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Please follow the below steps:

     

    Rename the following files:

    C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.dat

    C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.bak

     

    Next:

     

    Please deleted the same file (data.dat) in the following folder:

    C:\Documents and Settings\All Users\WINDOWS\Application Data\Office Genuine Advantage\data

    Restart the computer and reinstall the OGA utility. Last validate Office and all should be operational again. Please post back should you have further complications. 

     

    Thank you,
    Stephen Holm
    OGA and WGA Program Manager

     

     

    Wednesday, May 16, 2007 9:03 PM

All replies

  • Raleighrealtor,

     

    Your wife should ask the IT staff at the company where she works.

    Saturday, May 5, 2007 12:07 AM
  • Hi raleighrealtor

     

    That message does Not say your wife's office is Non-Genuine. It says the tool was unable to Validate due to missing, corrupt, or tampered files.

     

     

    I am moving this post over to the Office Validation forum (the one you posted in is the Windows XP forum)

    We request that you run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy, then Paste the report into a response message in this thread.

     

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager
    Saturday, May 5, 2007 12:50 AM
  • Raleighrealtor,

     

    Please run the diagnostic tool as Darin indicated. 

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Saturday, May 5, 2007 1:10 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 76487-OEM-2211906-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 7f0dd592-8022-4b11-9c53-e39dc0b7edec
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 112 License Store Error
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_63BB5E84-284-80070005_16E0B333-57-80070005_B4D0AA8B-910-80070005

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7f0dd592-8022-4b11-9c53-e39dc0b7edec</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-H8YF8</PKey><PID>76487-OEM-2211906-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-149120638-3035275784-1131587559</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M65</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.60</Version><SMBIOSVersion major="2" minor="34"/><Date>20060316000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID/><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/></MachineData>   <Software><Office><Result>112</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>112</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1488D27C3155ECE</Val><Hash>RJcjUkgQFVCaTJ0tOMR+vl5Oo6k=</Hash><Pid>81599-871-2271871-65807</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, May 6, 2007 3:06 AM
  • Raleighrealtor,

     

    Sorry to hear you are having problems.  I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Please follow the below steps:

     

    Rename the following files:

    C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.dat

    C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.bak

     

    Next:

     

    Please deleted the same file (data.dat) in the following folder:

    C:\Documents and Settings\All Users\WINDOWS\Application Data\Office Genuine Advantage\data

    Restart the computer and reinstall the OGA utility. Last validate Office and all should be operational again. Please post back should you have further complications. 

     

    Thank you,
    Stephen Holm
    OGA and WGA Program Manager

     

     

    Wednesday, May 16, 2007 9:03 PM